ATI Physical Therapy

Stay away from this place if you don’t want to get into a billing go around. My wife had treatment there two years ago. She payed all her co-​pays as she received treatment. The insurance company pay the balance. They are still coming after us for a bill that was paid by the insurance company two years ago. STAY AWAY FROM THIS PLACE IF YOU WANT AVOID DEALING WITH A DYSFUNCTIONAL BILLING OFFICE!!!

I am not a huge Unilocaler, so when I Unilocal it’s only for the places I really think deserve an endorsement. ATI Avondale deserves 5 stars! I have gone here for 2 different sessions after 2 different knee surgeries. I worked with quite a few of the therapists there, all who were very professional, knowledgeable, and caring. I mostly worked with Christy Anderson, who was absolutely wonderful. She really listened to what my problems were and suggested things that my doctor had not even thought of, things that helped tremendously with my knee. The workouts seem very personalized not like other places where they merely go through the motions.
You’re in good hands at ATI!

I’ve had a good experience here over the course of a twice-​weekly visits for a month or so. Customer service/​professionalism mean a lot to me, because I worked in patient care for many years. I’m impressed by how several staff remember my name even though I don’t work with them very much. The PT helping me is genuinely friendly, knowledgeable, enjoys teaching me what I need to know, and is attentive to my needs/​preferences. I’d definitely recommend both my PT and the location in general. I left off one star because of a glitch in the billing, but when I called just now, the staff member quickly promised to attend to the problem. I’m glad to be doing PT at this clinic!

This is my second time attending physical therapy at this location. I had a total knee replacement in June 2011, and also June 2013. From the very moment I walked through the door in 2011 I knew this was exactly where I needed to be. Everyone that has worked with me both times, especially my therapist Christy Anderson, has also been so very professional, and caring to all of my needs. I call her «my» therapist because at ATI physical therapy everyone displays a personal one on one technic of care! I, with no hesitation, would recommend this location especially for all of your physical needs.

I thought it was unusual that an established physical therapy place had no reviews, but I think I get it now.
I scheduled an appointment over the phone a day prior. It was a single, straightforward telephone call. Upon arrival, I was told that I had somehow rescheduled. Furthermore, the two women working the desk were not even in agreement about which day I had rescheduled to (today? tomorrow? a mystery!). I can only assume that this sort of information vortex is business as usual at ATI, and the lack of reviews is due to their innovative «you don’t have a real appointment» scheduling system.
Since I didn’t technically have an appointment, I was tempted to not leave a review. However, I am awarding a single star for the front waiting area, which was well-​lit and clean, if incompetent. In the future I will make an appointment with an actual physical therapist instead of the unreviewed chain business in the strip mall by the Subway.