AutoZone

Tried to convince me that my car had oxygen sensors numbered in the opposite order (upstream 2 and downstream 1) when all cars are upstream 1 and downstream 2. When I pointed out the mistake and asked for the correct sensor I needed (sensor 1) they refused to admit the error and cited the order in which their computer listed the sensors. My brother (ASE certified manager of an Autozone in another state) clarified for me and sent me diagrams to help explain to them the error, they still refused to exchange the part. I go to Advanced Auto Parts or the Autozone in Edgewater to avoid any what can only be described as stubborn ignorance. Can’t trust an auto service that doesn’t know the basic order of oxygen sensors on a 2 sensor car.

I am thrilled to say that yesterday I had a very good experience at AutoZone on Touhy Ave. Generally, I have found this place to not be particularly well-​managed or well-​staffed. But yesterday an exceptional employee – Chris M. – assisted me and was happy to do so. She was highly professional and focused on installing new windshield wipers for me, and it wasn’t a particularly easy job! I wanted to give her a cash tip but she declined advising that management won’t let the employees accept tips. Therefore, all I can do is advise her supervisor, Edgar, of what a great employee he has in Chris M. Hope he gets the memo. Thank-​you Chris!

This place is great and offers outstanding customer service. Not to familiar with car parts but the store employee helped me find what I was looking for and was very enthusiastic about doing so. Thus far this has been a great location for me.

For the love of God, please send this location competent employees and supervisor! Came in for simple battery check and replacement… How many people and tools does it take to do so? With this store location, infinite number of people! Never again!
Why have some many employees walking about with their hands in the pants (literally) if none of them know how to check a battery, change a battery, check an alternator, etc… their corporate office should really pay them a surprise visit, see all the money being wasted on incompetent staffing!

This is the worst location I have gone to, the most pathetic excuse for an Autozone. I have pissed away the entire morning. Not only did I have to wait several hours after the estimated wait time for a brand new battery to be delivered but when it was finally delivered it was only at 68%. Used, and not even charged all the way.

Went in looking for cleaning products and Rodney was helpful and clear and didn’t try to get me to buy a huge pile of junk I didn’t need, as too often happens as a woman in the car world.

I called inquiring about a part and the guy sounded like he was still asleep and didn’t know what he was saying. I decided to call another store and hope the employee was wide awake and knew his stuff. Stay clear from this place or have a cup. of coffee brewing in the background wjen you call.

Okay, I love this place. They are open 24 hours and that means something when your car is broken down in the middle of the night!!! Thank you. I love you. That is all.

Terrible customer service. I try to return a part that I had purchased a couple days ago but I did not have my receipt, they tell me that you cannot return it because they need a receipt number what a bunch of BS this place. this place is a joke. So if anyone needs a a34 ac recharge. Let me know.

After I had to car jumpstarted, I went into AutoZone right away to get my car checked. It was soon revealed that I needed to get a new battery. Orlando, the Parts Manager made sure I got the right battery I needed, and was incredibly helpful and supportive during my time with him. He got Dennis to get the battery in, and was just so down-​to-​earth, and professional. I was quite impressed with the service and how well I was taken care of during that time. Definitely making a return visit for sure!

This is my go to place whenever I need anything for my truck. They look up parts for you, do courtesy holds, carry them to my truck if needed, and returns are hassle free, as are exchanges when parts are under warranty.
They also replace windshield wipers… even in the rain… bulbs, they check check engine lights, you name it. They also have a rewards program.
Sometimes there’s a wait, but when they’re able to do everything I need, it’s worth it!

If your calling to ask a question, plan on calling back multiple times because you will be placed on hold and lost in the shuffle.
If I have any advice for the people answering the phones it would be, take care of the callers in the order in which you receive them. I shouldn’t be on hold for calls that come after me!

Just not a good store. Have had several problems with their crew giveing me the wrong parts. On my last visit for Bosch wipers, they gave me the wrong fitment and size. I challenged the employee and he said «Don’t worry, it will work.» I thought he knew something I didn’t. Wrong, he didn’t. He even looked up the vehicle I was buying them for and still gave me the wrong ones. Maybe reading and number association skills are not required to work at this AutoZone. When I returned them, an employee name Dennis, who in my opinion is one of the only employees who has any knowledge, tried to help. As he was trying to assist, one of their employees burst in nervously asking his manager for immediate assistance on new VDub he thought he fried a wire on trying to get a reading. I’m pretty sure the kid didn’t use a vag com, let alone known what one was. Too many bad experiences there and every time I’m at this store someone is always complaining about the service, staff or something. The only saving grace is that the store is on my way home. One last thought, the customer service is pretty bad,; be lucky if the staff even asks you if you need assistance. Sorry, I give praise when it’s due and for me to write a negative review takes a lot. My advice, go elsewhere. O’Reilly is a few blocks away.

Worst customer service, lack of staff. u need 1 or 2 hours for a small piece of work to be got done !

I like this location and the staff are pretty helpful. There is often a long line, but for the most part, each time I have needed assistance someone helped me. From installing headlights to windshield wipers, even in the rain. I’ll be back.

The Good: They tested my battery (which I thought was dead) and informed me that it had a good charge, and just needed a connection cleaning kit, which was substantially cheaper.
The Bad: The employees lack any sense of professionalism, as they seemed more interested in taking care of me quickly so they could get back to socializing.

I like being able to buy car parts at 3AM.

The best service I could’ve asked for! Meris helped me with battery check and saved me a bundle of cash $$$…my battery was fine. This is my first stop anytime I need a quick opinion and car check;)

24 Hours-​Free battery check and charging-​Free diagnostic testing. Uh, yes please?
The other night the man and I got to lug our car battery to this location– that was super fun…
They charged it for us, and let us know that it was bad– but also how to figure out what was wrong with the car ourselves. Which was awesome.
The couple times I’ve been in here everyone has been really helpful. I think they are making a point to have better customer service– it felt that way anyway.

This place used to have super knowledgable employees. Sooo not the case anymore. There is no structure at all when it comes to serving their customers. The employees don’t know much about cars. I much prefer a different location.
The most amazing thing was that it was closed on a Sunday morning at 10am. Mind you, this is a 24 hour location…