AutoZone

The employees and parts are good. Except for one. He’s always in a very bad mood. One time I went back to exchange a part and let me tell you… I’m not going back to that auto zone. I think I’ll go to advance auto parts on Montrose instead. He’s Latino, wears glasses, and he always wears a hat. NOT THE MANAGER tho! He’s very nice. Not going to mention any names. Wished I could give ZERO stars.

I seriously can’t understand how this specific location doesn’t have more stars. I went in for a battery but they didn’t have it when I asked if I could pick it up at another location they gave no fuss about having to call the other location to put it on hold and pay there then pick up at another location. They were also knowledgable about their other products. All in all I had a great experience and a woman helped me :)

I came in this morning with my two-​year-​old who needs to be fed and have his diaper changed on a regular basis my mechanic had scheduled my appointment for 8 AM and I was coming in to get brake kits for the front and rear of my vehicle. The gentleman who I spoke with regarding my purchase was extremely uninterested and in my opinion unintelligent when it came to customer relations explaining what you’re doing or not talking in numbers and codes in front of the customer who has no idea what those things mean. I walked in and handed him my Vin number and asked him to look up the parts using the Vin. He proceeded to ask me what my car was make and model, year, this and that all of which he could’ve found out by looking up my Vin number or even maybe asking if I was an AutoZone member and looking out my phone number to see what kind of car I had ordered things for in the past. After much confusion and little understanding on my part as to what he was even saying I walked out with pads rotors and some lubricant thinking I’ve got the whole kit! I’m ready to go! me and my two-​year-​old can stop at the mechanic and walk home and be ready before noon when he has to take a nap. I got to my mechanic and he explained that I didn’t have the whole kit, I needed the hardware. So I called AutoZone and found out that they only have one hardware piece for the front brakes and zero hardware kits for the rear breaks, and would have to place an order. Remember I have a two-​year-​old who needs his diaper changed and needs to be fed and needs to take a nap at noon. This was an unacceptable answer so I had my mechanic order the parts and I paid him extra. My intention was to save money and get a warrantee on my breaks. Instead I had to order parts from my mechanic who doesn’t offer a warrantee. So we walk home and I get my two-​year-​old situated, an hour passes and I get a call from my mechanic who tells me that the back brakes that I bought from AutoZone aren’t the right kind for my car. My jaw hits the floor. «Are you kidding me?» I asked. Called AutoZone right up and told them what happened they said they were sorry and if I could bring them in, they would swap them out. understand now that my car doesn’t have wheels on it and is lifted in the air getting brakes installed at the mechanic. So how my supposed to get to AutoZone? So now they offered to drive over a set of breaks. But I had already talked to my mechanic and said please order me the right size because AutoZone is obviously extremely incompetent, this now being the second time that they’ve screwed up my simple order of brake kit for front and back brakes. This has given me a bigger headache than my screaming crying two-​year-​old does! I just hate when I go to a store where people are supposed to know their products and they don’t know anything about them or they screw over their customers. So the district manager offered me a $ 40 gift card wow that’s nice but that doesn’t warrantee my brakes. So the next time I have to get brakes installed on my car you can be sure that I won’t be going to AutoZone! I have not been so frustrated and confused with anything that I’ve had to do with my car in years. I would not recommend the store to anyone that I knew or even met that had a problem with her car and needed parts or needed anything related to their car I would not suggest that anyone even step in the store they don’t know what they’re talking about and they’re not very competent. So, That’s how it works I guess! If I could sue somebody for giving me a headache and a really hard morning to deal with I would have my lawyer on the phone with their lawyer right away! I hope the store goes out of business soon. I am so irritated I could go on and on but this is been a long enough rant and anybody who is reading this don’t go there!!! Find advanced auto parts or O’Reillys something anything is better than this store!!!

Good customer service and expertise on saving money on car repairs. Buy the parts that need to be replaced so that your mechanic can’t charge you extra for it.

I drove in here last night, and walked out with two new wiper blades, that an employee installed for FREE all for under $ 20.
They were courteous and expedient. I was not talked to like a moron, instead they engaged in friendly conversation and then offered to install the blades.
Not only that, but if I would have left any sooner, I would have been involved in a car crash in front of the store that happened right as the great employee was putting the blades on my car.

I actually had a very pleasant experience here. I am a woman, and get treated like I have no idea what I’m doing in most of these places. (To Susan, I’ve gotten the old «bulb grease» BS too! Thankfully not at this location.)
I drove by after work one night and needed a bulb replaced. All 3 people I encountered were courteous and the gentleman that replaced it even showed me how when I requested.

I hate auto supply stores that under minds women. This one is by far one of my worse experience. If I can give minus stars I would — a million of them.
I needed a new headlight bulb for my car. My brother does all the maintenance work on my car and is the mechanic in the family. As usual, I head over my local Autozone to pick up my $ 4 bulb.
When the manager rung me up, he put my bulb in a bag, turned around and threw something else in the bag as well. I didn’t ask what it was, it could have been a flyer for all I know. When he told me my total was $ 5 and some change, I handed over a $ 10 bill but questioned in my head why a $ 4 bulb costs over $ 5? After he handed me my change, I asked him why it cost so much. He pulled a little packet out of the bag, the same packet that he threw in there WITHOUT asking if I needed, and proceed to tell me that I NEED this pack of light bulb grease for the light bulb. I told him I did not need it but he kept INSISTING that I do. I rebutted and told him again that I don’t need it and my brother, the mechanic, would have told me to pick that up if I did.
Hesitantly, this manager pulled the packet out of the bag and was too lazy to to a return or void on this transaction. Since the packet of grease was $ 1, he only handed back a $ 1 bill to me. I was so furious at this point that I didn’t even bother asking for my 9 cents back. In retrospect, I really should have stuck it to him and made a scene.
Of course, it turns out, my brother has a billion of these tubes and packets. As if he needed another of these packets.
I’m so glad I caught this manager trying to pull a fast one on me. I’m sure he does this all the time and I wonder how many of these «fast ones» he has pulled, especially on unknowingly women.
Bottom line: Of course I DO NOT recommend this place. Keep driving, do not stop, go to another auto store, any other one but this one, please! But if for some awful do-​or-​die reason that you must absolutely go to this Autozone, keep a mental note of how much your total should be. Be very suspicious if the cashier throws anything other than your purchase in the bag. You can be sure it’s not a flyer or a freebie.