Baskin-Robbins / Dunkin’ Donuts

A convenient location with consistent quality for both Dunkin and Baskin. Staff is generally nice and friendly and the selection is broad. My go-​to late night craving satiating drink is a medium original cappuccino blast with extra coffee and cinnamon on top. They’ve tended to do a good job in terms of quality. Overall, a recommended spot if you’re East of Michigan Avenue and around Streeterville.

Don’t come here if you are hungry or thirsty. Sandwiches are over priced and so are drinks. Charged $ 2.49 for a 12 oz cup of iced tea and then found out no refill. Get only 6 hash browns the size of a quarter with combo.

This Baskin Robbins location fails in the uniformity department.
Part of a chain restaurant’s appeal for customers is knowing what to expect when you walk through the front door. Uniformity is supposed to mean that you can get the same thing from one location to another.
I love BR and I’ve loved it since before I could even spell ice cream. I usually order the same thing in every state and while I was in Chicago I walked there from my hotel to get my favorite treat.
After waiting in a long line in an unairconditioned room, it was finally my turn to place an order with Tattoo Guy.
Me: Two kids scoops in a cup please.
Him: Uh, we can’t do that.
Me: They’re both for me so I need them in one cup. It’s what I always get.
Him: We don’t do that though.
Me: (Blank stare)
He said it like I’d never been to a Baskin Robbins before. Since I wasn’t in the mood for a continued exchange with him I ordered one regular scoop instead.
What I really wanted was to pay for two small scoops… two different flavors in the same cup. It seemed simple enough. Because I can get it at every other Baskin Robbins they should have been able to do it too.
I still love BR. I was really annoyed that I walked there and waited in line to receive that lack of customer service. So glad this isn’t my go-​to location.

This is a composite review for the Deli and BR. I’m a fan of the breakfast sandwich, OK I know it was slapped together and heated in the microwave but it was late and I was hungry. On the desert side I’m kinda Meh… How does BR only get away with putting up 10 flavors. I struggled to pick one that I wanted… If it was a normal day I would have passed. So overall A-​OK…

This place can get ridiculously packed especially on the weekends. I have left several times and just went to my usual Starbucks after the line was all the way to the front entrance.

After strolling along Michigan Ave. after dinner, we had a craving for some donuts. Our friend brought us to this Dunkin Donuts to satisfy our sweet tooth.
Intending to only get two donuts, the cashier suggested that we should get more because all the donuts were half off after 8pm. Cool! It’s 8:10pm and we said «why not?» and we ended up getting half a dozen.
My only concern was the donuts were not fresh. But our half dozen consisting of two apple filled, two powdered custard filled, one chocolate custard filled and one crumb donut were not stale at all.
Wished that Dunkin’ Donuts were in the Bay Area as they make a lot better donut than Krispy Kreme. This location near Michigan Ave. satisfied my donut craving.

I like how this place is open 24 hours. The staff I’ve seen here so far is nice and drink/​food preparation takes less than 5 minutes each time I’ve been here.
I usually get iced coffee here (if you ask for added sugar, remember to stir up the sugar with your straw) most of the time. Their donuts are okay (if you get munchkins too late at night like around 11pm, they can be super dry). The glazed chocolate cake donut and cruler were fresh at 11pm, which I appreciated. I like their sausage/​cheese/​egg croissant sandwich. Their chicken biscuit is okay because I’m not a big fan of too much dough in the biscuit. The chicken part is pretty tasty, though.
I asked about the DDPerks card one time and they told me how it works but didn’t try to sell it to me or ask if I was interested in getting one and walked they away from the counter. I wanted one that day, though. I ended up getting it the next time I went there.
The ice cream is fine, but there were bits of ice in my strawberry ice cream. The gold medal ribbon ice cream is pretty good. I like the taste of vanilla and the caramel in it.

I expect a business with posted hours to honor those times. This particular location continually closes early when Starbucks, AuBon Pain and others in the building remain open. They are losing business.

Overall: The floors were messy and in desperate need of a thorough sweep and mop. This is NOT appealing when you go somewhere to get food.
I went to the 31 Flavors side to get a shake. I am the only one at the counter, and 3 employees were standing literally in front of me gabbing for 2 minutes before I was greeted. Not even a nod to indicate I existed. Finally, I had to ask to place my order — really? — and get an eye roll. Perfect. So, I finally get to order the medium Mint Chocolate Chip shake that I had been craving.
Guy (who have me the eye roll) sets out to make it. Watch him put 2 scoops of ice cream that is NOT mint chocolate chip (maybe regular choc chip? I dunno), then goes «Wait, chocolate chip, right?» «Nope, mint choc chip». Adds 2 scoops of mint choc chip to the blender. Hands me a greyish looking mess. I told him I wanted just mint choc chip, and he kept arguing with me that that is what he made (when clearly that was not the case).
Frustrated with his rudeness and incompetence, I just accepted it and went to pay. I requested a receipt do I could include his name in this review, and then he gave me the wrong receipt! What a joke.

Ok I used to throw shade at this place. There’s plenty of places nearby to grab fancy, gourmet donuts or baked goods. But they’ll cost you a pretty penny. If you’re a broke grad student like me and need to bring something quick and dirt cheap to a small meeting — go here! When you bring Donuts: you are KING in your groups’ eyes.

First time actually having Dunkin Donuts. We don’t have these on the Westside. I’ve always been partial to krispy kreme. I didn’t find anything special about their donuts. I did like how they had breakfast sandwiches and other things on top of just donuts. The coffee tasted fresh. It’s a nice place to grab quick breakfast. I would however find another donut place.

OK so the good:
— this place is 24 hours (score)
— always have a good selection of donuts (at least the kind i like)
— staff is friendly
OK so the bad:
— can be sketchy in here at night with the cast of characters that come in here
— at times it takes WAY TOO LONG for your food or drink order to be prepared.
— my friends and i have counted before and there’s no 31 flavors (on the baskin-​robbins) side) in this store.

Not much can be said for this place but the breakfast is pretty good. very happy with the sausage croissant i had and will give BK a run for their money.

Good donuts, rude staff at 11pm.

When I was in town for a conference I was delighted there was a DD by my hotel since we don’t have them where I live. The people working here were nice, quick and got everything right. This DD is money, although there were some interesting people inside…

They are open ²⁴⁄₇
Got here late for the donuts but they still tasted good to me. Nice staff.

Good donuts, bad chaotic environment.
After being in line for about 10 minutes, I wanted to run out of this establishment screaming.
Of course, the donuts make it the worth the wait, but can’t this DD get its act together like the 50,000 Dunkin’ Donuts I’ve been to?
One thing that might help is more donut visibility. The line snakes through the place and you can’t see the donuts until you get to the front. Then you either bow to the pressure and order so fast that you don’t get what you want or you meticulously analyze each donut and piss off everyone behind you. It’s a lose lose proposition.
More donut visibility and more seating are both needed. Get it together Dunkin’ Donuts… but I still love you.

This is a great location and the staff are very nice and efficient. I always visit the store when I’m going to see a movie at 600 N. Michigan because it is so convenient. However — when asked if I could get a tea instead of a coffee with the order I’m told, «yes.»
Really, D&D? You can’t afford to let someone have a tea instead of a coffee? You have to charge more? Hard to believe. Disappointed. Also — the literal way that this order was taken is just ignorant. It’s a meal deal. If you ask «Can I have a tea instead?» It means, can i get it without paying more. Instead, she just says «Yes» and then promptly charges more for it.
For that reason, I must give 2 stars.

America Runs on Dunkin! Ok, its winter time and this is pumpkin season so everyone is selling all things pumpkin/​flavored. DD/​Bucks and others are selling pumpkin spiced coffee/​tea.
I tried them all. DD got them all beat by a Chicago Magnificent Mile!
Tip: go and get a «Hot DD Pumpkin Spice Coffee, Medium» and I promise you will like and keep going back.

Store review
Whether it is a cold winter day in chicago or the blistering heat in June, the BR/​DD chain is always there to fill your stomach. The location off the mag mile is the perfect location for locals and visitors to stop and catch a break. There is one section for all your DD goodies (donuts, coffee, and more) and right across is the ice cream section. There is numerous deals to be found here include the DD dollar menu, 9.99 brownie a la mode ice cream cake, using amex for 5 dollars back, .99 cent coffee in the afternoon on the weekdays, and local newspaper coupons. Service is relatively fast and friendly. Stop by for a sweet treat and cool eats. (**that might be a borrowed slogan from DQ…**)
Pros– cheap, many different deals as detailed below, quick service
Cons– none
Hidden deals
1. If you use american express, sign up for the free promo. Use your AMEX 4 times and get rewarded with a 5 dollar DD gift card
2. 9.99 brownie a la mode ice cream cake. This is the cheapest and best ice cream cake I have ever had period
3. Use your coupons from mailers
4. .99 cent coffee in the afternoon any size hot or cold, you can’t beat that
5. .99 cent food menu with donuts and other treats
There appears to be also deals later in the day for donuts and munckins as well.