Batteries Plus

Went on a Sunday. Two people ahead of me and only one person working. Staff person didn’t acknowledge me and kept chatting up the current customer. After 15 minutes I left — especially after seeing on Unilocal this place won’t replace batteries on watches worth more than $ 200. Seriously?! Don’t call yourself a battery store and learn customer service.

The employee working here now (10 AM on ¹²⁄₀₃) is amazing! After quickly and easily placing an online in store pick up order for an obscure old Lenovo computer charger, I called the store to ensure my order went through and that I ordered the correct one. He answered and was very friendly and knowledgeable. He quickly found the charger in stock and advised me that it most likely was the correct charger but recommended I bring the computer in to be sure. Upon arriving at the store, he immediately greeted me and had the charger ready to go to be tested. He was patient, friendly, kind and knowledgeable. I have never been to this store before and now will definitely be coming back! I highly recommend checking this place out for all of your technology needs since they seem to have a large inventory and knowledgeable employees!

Awesome Awesome Awesome place for your battery needs!!! Mandy provided exceptional customer service, got me the exact replacement battery I needed in minutes, Great job!!! I’ll definitely have batteries plus in mind for all my battery needs.

Mixed reviews on this place. When they replaced the battery in a car key fob, service was perfect. Very satisfied.
When I asked them to replace the battery in my watch, they refused because they said they won’t work on watches that are worth more than $ 200 because of liability.
Fine, I understand that, but then don’t advertise that you will change watch batteries. It was a big pain to drive to your store and fight to park in the busy parking lot. You advertise you are in the battery business — watch batteries are one of the most common battery changes.
Now I know better. I will only go to your store as a last resort because there is a ⁵⁰⁄₅₀ chance that if I need some sort of battery changed, I will assume there will be some other store policy that will prevent you from helping me with what I need.

What is not to like? I’ve bought batteries for watches and for my phone. The people who work there know what they are doing. The prices are great. There are lifetime warranties for the watches. One of mine is a Movado and those batteries are very pricey. I will never have to pay to replace the battery again as long as the company stays in business and if they don’t, well, I paid half the price that I usually pay. When I was in there someone else was buying a car battery and the salesperson went outside, checked everything in the car… I was very impressed.

The store is a scam. I go in and they sell me a battery they made. I return and no no no. Miss u need to set it in sun since it is a solar battery.
Manager told me I was lying when I told him what the employees said. Whatttt? I am 69, don’t lie and don’t even know enought to lie.
Manager said he has no idea what I am talking about and please move on, next.,. What a little boy.
I am 3 car rides into this and they think it is funny. What a shame
Kim Korber
Please help

I initially came in to have my car battery tested and replaced. This location is especially convenient for this as you can park right in front of the store. I waited a few minutes for the associate to assist (patiently) another customer. And when I asked them to test my battery, they grabbed the tester and walked with me to my car.
They said that the battery was still testing pretty high, so changing it was optional, but if I did want to change it they had the battery. He went to show me where it was and alas, it was out of stock. No biggie… I wasn’t sure I needed to replace it, but I wanted to know my options.
After realizing that my battery was over 7 years old, I decided to replace it anyway, so I went back to the store when they said it would be back in stock. Unfortunately, it wasn’t. Jesse, who was working there at the time, said he was sorry that I had been in twice and would be happy to help me install my battery, no matter where I purchased it from.
I am so impressed that a) they didn’t pressure me into a new battery they weren’t sure I needed and b) they help me with my new battery since they were out of stock. This was truly honest and excellent service. I will come here for all my batteries, bulbs, etc.
Note: their car battery prices were great and they offer 10% off when you download the bulb and battery guide, plus they install for free. Best value in town!

My almost 90 year old Dad has been going to this store for several years now and always raved about the special service they offer. From helping him find the correct batteries to setting up the actual device and never had any of the staff not been cheerful and engagingly upbeat about offering their time and expertise.
I thought that perhaps this was just due to my Dad’s age and personality.
But Dad and I went there today to replace my Nook battery. Abby attempted to replace the battery and when that didn’t work she went the distance to make sure it was the device that was not responding. She went through all that work even though the end result was that she didn’t make a sale.
So if you need any battery (or we were told today they were going to offer light bulbs) or need help with replacement I highly recommend Batteries Plus.
And they have a parking lot.

Had a great experience here. I dropped my iphone 5 and cracked the screen. Screen was completely black and I couldn’t see anything. I took it here and they quoted a fair price and fixed my phone in about 2 hours or so. Works like its brand new and looks even better than the original screen! The manager there is really knowledgeable and a really nice guy. I’d recommend this place to anyone for phone repair!

AHHHHH! Don’t come here — beware!
So I came in Sunday, after I went to a camera store and they didn’t have the battery in stock. They recommended I go to batteries plus a few blocks away.
The man behind the counter was great! I told him what battery I wanted and he explained they didn’t have it in — but no problem they would order it or transfer it from another store. I explained I was leaving for Spain in 5 days and if there was any chance I wasn’t going to get it in time to let me know so I could look elsewhere. He told me this was no problem and it will arrive in 2 – 3 days. I paid $ 40 for the battery and buy a cell phone charger. I call Wednesday (3 days after I went in the store). I spend 8 minutes on hold before I hang up, when I call back the women scolds me for hanging up and calling back — as she told me to «hold». Back on hold.
Then I speak to her — she explains that the order wasn’t put in until Tuesday and then with shipping etc it will likely not get here until next week. WHAT!?! I explain what the guy (who she said was the manager or assistant manager) told me. She said she didn’t know why he said that because the battery wasn’t eligible for store transfer and he knows that the ordering is done on Tuesday.
I ask if the manager can call me in the morning (he never did) — and she basically said there was nothing he could do but she would leave him a note to call me (which never happened).
I go to best buy and purchase the battery.
I call back batteries plus — on hold again… at least another 10 minutes.
I ask for a refund (she spends 15 minutes with me over the phone trying to issue me a refund) which she cannot accomplish because I purchased two items and she is only refunding me for one. The worst execuse ever. Anyways, she says she will call me back.
AHHHHH — I couldn’t deal with the issue. I spent a total of an hour dealing with this (between talk and hold time) — and I dropped it. I don’t even know if I got a refund.
On my reciept there was a link to survey — i tried to do it — but it didn’t work. Not shocking. I have no idea how a place like this stays in business. Going forward I will rely on online or best buy. No small /​local shops with poor customer service.

My battery just died again… after I drove out of my way to get the damn thing replaced in my watch. I just went to put it on. and the battery is dead.
I dont have time to be running all the way back over here again to just to take advantage of my lifelong replacement.
It didn’t do me any good.
I looked at the battery they put in my watch. it looks used.
Annoyed to say the least.