Bike and Roll Chicago

Not surprised this place is closed, it turns out that they never actually replaced the tube in my tire and I had to take it to a REAL shop to have both tires completely replaced!

I recently purchased a road bike and I’ve brought her here for all her minor tweaks and repairs. Tracy is just awesome! She takes time to explain things in a way I can understand. Great customer service! My new bike home!

Great tour of Chicago’s Hyde Park neighborhood. Tour guide Vincent was very knowledgeable and made the day fun! Easy bike ride, great food and bikes were top notch. Do this!

I came in anxious that my bike was not working. 10 minutes later I had a new chain and a bike that was ready to go. The service here is fast and the staff is really friendly. Will definitely return with all future bike problems!

I got a bike chain put on and the service was super nice and quick, Jordan was the best. Additionally I love these chairs they have here, so comfy!

We took the Segway Tour –Hyde Park. Our guide was Dave. He was fantastic and made sure all of us were safe and comfortable. He was also very entertaining!!! Plenty of side stories about the neighborhood. Extremely knowledgable about the geography & the history of the area. He also managed to get a quick peek of the President’s home. Really cool!!!

I can’t speak for their repair or rental service and prices but I can sing their praises about their bike tour!
Besides U of C and the museum, I have never really spent too much time exploring the Hyde Park neighborhood. The best way to see things is to sign up for a tour with this place. We covered a lot of ground in a relatively short amount of time.
Vincent was our guide. He loves the Hyde Park neighborhood and his passion for it really was made obvious throughout the tour. He was fun and very thorough with his narrative during the tour.

This was an awesome way to see Hyde Park and the lakefront. Our tour guide was so energetic and helpful as we got acclimated to the segways. Vincent was a wonderful source of architectural and historical information. I would highly recommend this tour. So fun to zoom around and see a beautiful part of the city!

Fantasic day out, beyond the weather and some light rain this is a must, even if you’ve lived in Chicago your entire life. Our guide was so knowledgable and had so much insight to the area we toured. I will definetly keep this on my annual to do list every summer. Great date, girls night out, or family outing.

I used to like this new bike repair and rental shop quite a bit; they had a good manager, and always did repairs in a timely manner, as soon as I came in. Now, things have really changed. Earlier this week, I went to have a flat inner tube changed, and the snotty female at the desk stopped me in my tracks with, «Ma’am, you will have to fill out a form, and leave your bike here – I’ll take it in the back for you.» I’d always taken my own bike back to the repairman /​manager (Vincent) before, and always left with my bike up and running in about 20 minutes. This time, I was informed by the desk woman, that there were 20 bikes on a rack ahead of mine, and that they would call me when mine was ready. I told the woman that I was a «regular customer» of the shop, and had never been made to leave my bike and fill out a form before. She snapped, «Ma’am, do you have a problem filling out this form?» She said this in a very confrontational tone, while I was already filling it out!
Then, three hours later, they had still done nothing to my bike! I told them I don’t drive a car, and my bike is my only way to get to and from work, grocery shopping, or run important errands. The new manager, Jordan, came out and offered to fix my bike, then and there. He showed me a gash that was evident in the outer tube, and said he’d patch it temporarily, and would also replace the inner tube, since they didn’t have the right style of outer tube in stock at the time.
Two days later, I went to go out on the bike, and the tire was flat again. The «patch» hadn’t held even for that short a time, and the exposed new inner tube had shredded and popped. I walked all the way back to them with the bike, and showed them what had happened. Tracy, who is a more helpful woman that works that same front desk, was appalled. She gave me a rental bike, helmet, and lock to use while they fixed my tire and replaced my outer tube with the proper kind, as that kind was coming in sometime later in the week; the rental bike was given to me (gratis) to use in the meantime.
I may be using another local bike shop in the future. It’s a bit further from where I work, but will always fix my bike right away when I bring it in, and will not resort to improper repair procedures, leading to further problems.

A successful tour is largely based on the guide. I mean anyone can guide you, but the experience is all the better when there is evidence the guide has passion for their work. Our guide, Vincent was a rock star on wheels.
We took advantage of the Goldstar offer for the Presidential bike tour. The 2.5 hour tour includes the use of a bike and a helmet and details President Obama’s connection and prior life in Hyde Park. We toured the house he lived in as a bachelor, the first home he and Mrs. Obama purchased, and their current residence. We also toured the place of the couple’s first kiss, his barbershop, the basketball court where he once played one on one with Mrs. Obama’s brother before they really started dating, the restaurant where he ate daily for several years, the law school where he taught Con Law and a host of non presidential landmarks in Hyde Park (Osaka Rock Garden, Roby House, Chicago Museum of Science & Industry, the new K-​3 school that has been built, historic churches, business school, etc).
This is a great outing for out of town guests as well as locals.

We did the presidential bike tour in Hyde Park in March 2013 with Vincent. It was great — his enthusiasm really made a difference for us and he went out of his way to show us all his favorite spots. We saw the Obamas first apartment, his bachelor pad, barber shop, etc. Plus did a tour around University of Chicago, on the lake and the Japanese Gardens. He basically took us everywhere!
It was just 4 of us and it felt like a private tour that he didn’t want to end! Since when do you have a guide that just keeps going like that! He was really awesome — and his joy for his city is infectious and really made the tour a pleasure…

My husband and I used a Groupon to purchase a Hyde Park segway tour through Bike and Roll. The staff from check in to the tour guide was courteous, friendly, and helpful. Dave, our tour guide, did a great job of making sure we could all safely use our segways before we took off – he was very patient and helpful as we worked on getting our balance and maneuvering the machines. He was also very informative and had great knowledge and enthusiasm for the neighborhood. Also good – there were only seven of us on the tour, so we could always hear the guide both along the way and at all of our pit stops.

Hyde Park needed another bike shop! They do bike repairs and rentals for now, and will start selling bikes in the fall according to one of their employees. They are also the only place in Hyde Park to do segway rentals (which seem pretty popular as there are a noticeable number of people riding segways in Hyde Park since this shop opened).
The bikes you rent here can be returned at the Bike and Roll location in Millennium Park, making it a popular option for tourists (or really anyone who wants to enjoy Lakefront trail and its view of Lake Michigan). UChicago students can also rent bikes for single-​day use for free with IDs, as part of recycles, a free bike-​share program, part of the university’s efforts in promoting sustainability. 53^rd Street Bicycle Center is a welcome addition.
I often come here to put air in my tires and they are very nice and helpful about it (their pump gauge is set to 90 psi). And unlike most bike shops, the store is clean and organized. PLUS the entire staff is super friendly, courteous, and accommodating.