Campbell Street Asset Management

We rented an apartment from them in Lakeview. For most of the year we never even heard from them, which isn’t necessarily a bad thing. They let us do our thing and the apartment was in pretty good shape so we lived for a while without any issues. They were fine with maintenance requests too, those usually got completed fairly quickly.
However near the end of our lease they did some repairs to the hallway outside our unit. They left buckets of paint water, a ladder, and just an overall mess on the stairs for 3 weeks. We had been tracking dust and residue into our apartment for a while.
To make matters worse when I emailed about this all they’d say was they’d clean it up, and then never did. I attached pictures and said it was in unacceptable condition, and they flat up never emailed me back. Needless to say the fact that they weren’t even trying to respond to me was really annoying and left a terrible taste in my mouth. They also told us we needed to pay to have the place professionally cleaned when we move out, even though we’d been tracking their mess through the apartment for weeks.

My husband and I rent an apartment from them in West Bucktown/​Logan Square. I can’t imagine there exists a better property management company anywhere in Chicago.
After we submitted our application, we found out that we were misinformed about the price (it had something to do with a miscommunication between CSAM and the owner of the apartment). It wasn’t that big of a deal for us, because the higher price was still in our range, and plus we’d get a fully renovated kitchen and bathroom – BUT the thought entered our minds that maybe the company was a little shady or something, like maybe they were trying to pull one over on us. The next time I spoke with our contact, Josh, I voiced this concern, and he completely understood before I even finished my thought. He immediately offered us two months free lot parking as a gesture of good faith. They wrote it in and even highlighted it in our lease rider.
Maintenance is so easy and prompt. The have an online portal for their tenants to report problems (on which you can also pay your rent!), and I usually hear from Fernando within the day. He’ll usually be able to come by and fix things within a couple days or a week – even though he maintains and renovates all of their buildings all over the city.
Josh has continued to be a great help to us when we have questions. When we went from being pet-​less to adopting a cat, all I had to do was email him. I was expecting have to sign something or whatever, but he just responded with a «Congratulations, no problem.» Done.
They are so flexible, easy to contact, and they really care about the tenants. I’m so sad that we have to leave. I can’t imagine better people to lease an apartment from.