Cassidy Tire & Service

I’m new to Chicago and didn’t know where to turn when I ended up with a complete flat tire. Several long time locals referred me to Cassidy and they were right. I had been hoping for just a tire patch, but had been told by the AAA guy that he suspected I’d need a new tire. Cassidy confirmed that I’d need a full replacement set, but they made a number of recommendations at various price points so I could make a choice. Edwin, my sales guy, was straightforward and no nonsense. Cassidy finished the job quickly and called to keep me informed. If I have tire needs, I’m going to Cassidy.

Having flattened the right front tire driving over one of the mayor’s useless curb extensions, I had the car towed home — I had to get to the suburbs right away — and the spare changed the following day. I made an early morning appointment with Cassidy. Arriving a little early, they took me right away and completed the work (unfortunately a new tire) well before expected. The service was excellent and the waiting area quite adequate.
The location — just outside the Loop and near our residence — makes it very convenient. Highly recommended.

Cassidy is awesome! They’re honest about what your car needs and will go the extra mile to make sure you’re not getting overcharged.
After getting tires replaced a few times in prior years, I came this past Saturday with a flat tire after my nearby car shop told me they wouldn’t be able to help me out (despite being open longer hours than Cassidy would). Cassidy encouraged me to get the tire replaced within warranty (only paid for labor!) and didn’t up-​sell me on getting two at a time replaced (unlike the other shop). They even let me run home to get the tire warranty paperwork before beginning the work! I asked about tire alignment (which other shops have insisted I needed) and they left the decision up to me. Very knowledgeable yet respectful about the services they provide.
While I waited, they had a great selection of magazines available, a K-​cup coffee maker, and extremely clean restrooms. When I went to pay, they even gifted me some chocolate! Can’t say enough good things about Cassidy.

My car suffered a ton during pothole season to a point where I had two cracked rims and a one flat tire (all at once). I had my car towed to Cassidy and within the day, they called me back with options for the rims (I chose ones that closely matched my current ones).
Louis was my contact point and did an EXCELLENT job throughout the whole process of keeping me informed. The very next day, my rims were delivered and installed. The new tire was put on. The alignment was adjusted. They let me know that my «bushings» (whatever those are) were going to need to be replaced soon. Got my car that afternoon.
Thanks, Louis for doing a bang-​up job (pun kinda of intended).

I usually go to the Cassidy Tire in Lombard, IL cause 5 years ago I lived out there. I finally came to my senses and decided to give this Cassidy a try since its 5 minutes from the my home.
The reception first of all is awesome! Sweetest person and got me scheduled and patiently discussed the problems with my car.
My car had a flat and they honestly told me they would be able to seal it versus me needing a whole new tire. Service was fast and efficient. I will be back!

Excellent service and high quality workmanship. Convenient location and hours. The people who work here couldn’t be any nicer.

The BEST experience. We had purchased tires from Cassidy in the past so when we knew where to go when we discovered that we had ran over a nail. We didn’t have an appointment and Edwin took a look at our car right away. He told us that the tire had to be replaced and explained why.
Long story short, we replaced all four tires and are happy with our decision (please note that all of our tires were long overdue). They truly offer the best price in the city.
I would give 10 stars if I could… and I really recommend Edwin!

Our low tire pressure light came on whilst we were enroute to the Planetarium; we called our friends who instantly recommended Cassidys. They provided superior service with no overselling, we only needed a valve stem core replacement, and that’s just what they did.
Outstanding, thank you!

Just want to echo the reviewer who said Cassidy got a new customer after help with tire pressure. I came in close to closing time, and with Thanksgiving tomorrow I am sure everyone was ready to be on their way, but they were so helpful and quick in getting me all set for my drive tomorrow. Super convenient for downtown. Cassidy will be my first stop for everything for my car going forward.

Cassidy got a new customer today. Stopped by early because tire pressure light came on in car. They took it in, checked and added a little air to all tires and sent me on my way in less than 10 mins. I almost can’t wait until I need new tires so I can buy them from Cassidy!

Low tyre pressure warning light came on, put air in tyre but it only lasted 24 hours. Called business at 7am asking if I could bring the car in and have the puncture or slow leak repaired. Very friendly and courteous. Took car in, received voice message 30minutes later saying the car was ready to be picked up when convenient and when I returned the call Luis gave a suggestion regarding brakes which I appreciated. I did not decide to get them done right now. Extremely happy with their customer service and friendliness as it was the first time I have needed a tyre repair. Definitely recommend these guys — they know their stuff and are super friendly and helpful. Gave us a box of chocolates — thanks so much. A happy customer here! Almost makes me hope that I need to use their service again soon.

i would give this business 6 stars if i could!
they don’t overcharge, nor do they try to sell you something you don’t need! very friendly and helpful staff!
i’ve gotten my current tires and winter tires from them at a reasonable price with a fantastic lifetime warranty which they definitely honor. i commute approximately 100 miles a day and therefore am no stranger to flat tires. I’ve had flats before that rather then replacing they’ve managed to patch up which definitely saved me $$$!. i get my oil changes from them regularly. my car has over 130k miles on it and runs beautifully all thanks to the friendly people at cassidy tire! they don’t do the usual «you need new windshield wipers and air filters» to add up on the cost.
they’re also very timely. Not a single time since 2007 have they called me later than expected to pick up my car after getting serviced.
i can’t say enough good things about this loation! please go see them for your car needs!

Best experience ever with automotive service while traveling out of town. They got me in quickly with no appointment, they were very cordial, resolved the problems with my tire pressure warning light, and oil warning light going off. Topped me off with 2 quarts of full synthetic oil on the house! I could not recommend them more highly.

They way over charged me for an oil change! Do not trust this place with your car!
I would not recommend going here!

Super helpful service, great price, and nice waiting area. I will call this my go-​to place for all car needs from now on!
They don’t do just tires — they can service your car too!

Great service. Quick and competitive pricing. These guys really helped me when I was in a pinch.

Cassidy Tire made getting my tire fixed seamless. At my local Mercedes dealership, I was told that my tire needed to replaced as the nail rendered it to be unfixable. I called Cassidy as it’s located near where I live and they said come on in and we will see what we can do. Voila! My tire was patched! They were quick, efficient, and best of all saved me $$$. Will definitely come back! Thank you to all of the employees there!

I have been a customer of Cassidy Tire for many years, so this review is long overdue.
Cassidy’s Canal Street location is great if you work or live downtown. Their staff have always been friendly and straight-​forward, their pricing seems more than fair (especially compared to the dealer), their facility is clean and comfortable if I need to wait for service, and I have never had a complaint about their service.
As a woman with a high-​end car, I am always skeptical of being misled or oversold by mechanics but I have found Cassidy to be very trustworthy. A few times they have noted issues that are best handled by the manufacturer, and they have given me good advice on my options. They have also suggested repairs vs replacement if possible.
When I had a string of flat tires last year (potholes, older car, performance rims), they alerted me to warranty coverage that I had forgotten about. And today, they offered me a ride to my office since it was so cold. An excellent, family-​owned company that I am happy to give my business to.

They don’t know anything about after market rims. I brought in a set of rims n tires to mount/​install/​balance. After installation my car vibrates when driving over 65 mph. Second time I went back, dude told me it’s because winter tire rubber is too soft at 50 degrees n that’s what caused the vibration. Prob persists when it’s 28 degrees so I brought the car back n they told me all 4 brand new rims are slightly bent… after all the trouble w the seller they request the tire shop to note the problem n Cassidy tires refused to put it down on paper. They told me to «live with it» seriously? I took it to another tire shop for a second opinion. 100 bucks later, Rims are STRAIGHT!!! Hub centric rings were missing n when I installed the rings the prob went away… they don’t take responsibilities for their own mistakes n they clearly don’t care about their customers. I am never going back.

Apparently alignments are rocket science… and rocket scientists are only at the dealership. I wouldn’t trust these arrogant pricks to tie my shoe. They acted like they did me a favor to get me in at 8am one morning to sit and wait 1.5 hours for a steering wheel cocked left, car pulling right type of job. Atrocious. Avoid at all costs.