Chase

I thought it should write a review for my favorite bank in the whole wide world. This particular branch has the best service you can find and they truly care and they are very understanding. even go out of there was to assure you a good experience at there branch. Other chase banks are sadly ran. But these guys are my favorite

The staff at this location definitely deserves a shout-​out. Everyone was calling me by name as if we were best friends, when I would expect more disdain considering I bring in annoying bonds all the time — but they have a smile on their faces regardless! Thanks guys :) I may even still come back here after I move next month!

What are the CONS?
NONE SO FAR!
The PROS ARE AS FOLLOWS:
I am certainly not considered a good customer of theirs. at least not as a depositer, I only opened the account last year for for 2 reasons;
1) Our company profit sharing plan is held there, and the amount is directly deposited from my paycheck to my IRA account, and
2) Since B of A sold my mortgage, it’s easier for my tenant, who rents my out of state condo, to make the monthly rent/​mortgage payment at the drive up on Broward Blvd. rather than him mailing me a check, me waiting for that check to clear, then I would have to write another check, and mail that to the OTHER bank, …blah blah blah.
The funniest thing is that for NO CHARGE, I can pay THAT OTHER BANK directly via CHASE with no fee TO ME! The OTHER BANK, who holds the mortgage, would CHARGE ME $ 12 for a direct ONLINE PAYMENT! Yet if I MAIL IT, and some EMPLOYEE has to handle it, it’s free??? No wonder some of these morons needed a BAILOUT!
But the BEST reason to bank at THIS LOCATION is the attitude of ALL the employees!
Yesterday I went in at 9:00 A.M. because I needed some Euros because I am leaving for Italy on Monday — I only need $ 100 worth which is only about $ 75 Euro thanks to our devalued dollar. Just enough for a tip for the driver and some food when I get there. It’s cheaper to just use your ATM for the cash you need on a daily basis rather than taking US dollars and paying a fee and exchange rate. And I don’t want to travel with a ton of Euros — TSA is hard enough to deal with when you have a nail clipper or too much toothpaste — having a lot of cash only adds to the pot…
The Euro’s were delivered to Clark St from their main downtown location this morning at 10:30! So since I work near Wrigley, and I live in Forest Park, I DO NOT HAVE TO GO BACK since I picked them up today during Lunch!
I now have my Euros and can enjoy the weekend!
The attitude at this bank is PERFECT! Not fake at ALL!!!
They treat me like I’m «Mr. Chase» but my bank balance clearly says I’m NOT !!:)
I will soon change over to Chase from my local bank!

I’ve never had Chase, but I was hesitant because of all the reviews that echoed the same message («Chase sucks! Chase is the worst!») but I went into this location and I actually had a really pleasant experience…
Michael is one of the nicest personal bankers. He put up with my mom’s accent and tendency to misunderstand pretty much everything ever– and he has the patience of a god damn saint. We had to set up two accounts, and it took around two hours (woah!) but it was informative and it wasn’t a waste of time at all. It’s sad to know that Michael will be leaving the branch because he’s getting married (yay for him!), but he’ll transfer to a Chase bank down in San Diego so he still gets to work with me. I also met Michelle, the branch manager.
This is by far one of the most helpful and friendly Chase locations. They have a staff bathroom and without even knowing we were Chase customers or anything. I hope all my Chase interactions are this easy…

The staff is great here. I usually deal with Steven, and he has done an excellent job at helping me with whatever I need.

This review is dedicated to Steven, possibly the best banker in the city!
I was having a horrible day at work and when I looked at the bills I had to pay with my next paycheck I almost had a heart attack. ComEd was taking advantage of me, Citi was bombarding me with fees, and my heat bill was some ridiculous number. Not to mention rent was due with my next check. I’m a poor college student who works two jobs just to get the bills pay and try to maintain some sort of social life. Anyway, I needed to go into Chase to get my account and routing number to pay over the phone (yes, I was about to swallow that $ 3.50 fee).
I left work a few minutes early and decided to walk home about 2 miles to clear my head. On the way, I saw a Chase so I decided to stop in. I went to a teller and he went and got Steven. Steven showed me to his office and was very very personable and understanding. He showed me my online account and how to pay bills directly from Chase’s website. I’ve always been weary of paying bills from the bank site and would rather go to the actual payee site. Anyway, he saw that I had an overdraft from a few weeks ago and told me he would reverse it to help me pay some of my bills. This was pretty much the nicest thing I have experienced from a banker. If a get an overdraft fee and knew I was going to incur it and still swip, I’m not the type of person to beg to reverse it. I told him this and he still reversed it for me.
He went on to show me how to work my mobile app and pay bills on the go. He used the $ 34 fee and some of my money to pay the bills for me. I was hestitant at first (how was I going to go out this weekend?!) but I’m glad he did it. I got some of the bills knocked down and walked out of the bank in an amazing mood.
I bank with two banks, BofA and Chase, and its safe to say that if my BofA account was not where my father transfers me money once in a blue moon, I would not have it. The customer service between the two are night and day. The nicest representative at BofA is not as nice as the rudest at Chase and that’s saying a lot.

Service is always very friendly and efficeint. Teller made an addition mistake on one of my transactions (couple of pennies) and asked me to initial the change. She was very nice when I pointed out her mistake.