Chase Bank

Service was extra slow. You would think they had clients lined out the door and the drive thru full of cars at the speed we got attended. If I could give negative star rating I would.

There is not enough staff to efficiently handle customer needs. If you don’t have 30 minutes to wait until you start to speak to a banker, go to another branch.

Staff is untrained in how to do day to day transactions. Took WAY too long for something as simple and a deposit. She thought the check looked too big. That’s cute. Tear the perforated top off next time.
Will not make this mistake twice. It’s total amateur hour here.

can you beleive that after i was in a motor cycle accident and broke my arm and leg and my acct was negative 29 cents Chase called 6 times a day telling me you better find a way to come and pay the 29 cents, they told me we need the 29 cent bad, we will charge you $ 15 dollars a day, they would not give me a break, to get out of the hospital and pay the 29 cents then they told me we dont care about your accident just get here and pay us our 29cent. what heartless people work there.

I’m a fan of this branch. The employees here are both nice and polite, and there is usually never a line that I have to wait more than a few minutes for.
I came here after experiencing horrible attitude from the staff on Pulaski and Lawrence, and it really is like night and day. I’ll drive or walk a bit farther any day to experience the friendly smiles and greetings I get when I come here.
When I got married, we received checks addressed to me by my new last name, trouble was, my drivers license didn’t reflect that. What was trouble at the other branch was no issue here. They deposited my checks, even congratulating me on my marriage, and I went on my merry way.
They have a lot here that can be pretty tricky. Either it’s totally full, or the one spot that’s available is too tight to squeeze into. I usually just park on the street or walk.

This is a pretty nice branch.
It’s not in a new building or one of the new, standalone Chase locations, but it’s nice. Don’t let the ugly strip mall store front deter you. The inside is clean and decorated like most other Chase branches, with the blue pendant lights and warm wood furniture.
Staff was friendly and fast. This bank also had a lot of Spanish-​speaking employees, which is good if you’re not fluent in English.
Also, there are two ATMs outside that you can use if the bank’s closed or if you don’t want to go inside.
There is a small parking lot out front, but it’s shared by Verizon and Subway, so it’s usually full. There’s a sign on the building that says there’s additional parking in back, though I’ve never been back there.
Overall, it was a good experience, and I’ll use this branch again.