Chase Bank

Full-​service Chase bank with 6 ATMs. The bank tellers are nice. I has set up a checking account here and the bankers really helped me out making my checking account free for college and were very personable.
I go here often to withdraw cash and get quarters for laundry. No task is too large or too small for the bankers here. The manager is very present and within seconds of walking in, even if you have to wait in line, the employees will ask you what you need help with to expedite the process. This is a great Chase location

This branch was swamped with people on my visit! The teller, Bianca, was really helpful! She was courteous and friendly, not only with me but with other customers as well! Glad to see some employees do their job with a positive attitude

I LOVE going to this Chase bank. Everyone addresses me by my name, makes sure I get in and out quickly, and there are lollipops everywhere!

I have been banking with Chase since I moved to Chicago in 2013. I have always had pleasant experiences, and received nothing but friendly and helpful customer service. I work in customer service downtown, so I know it is not always easy, and is typically quite demanding. However, the staff at the N. Clark St Chase is top notch, especially Dave Sheehan. I had some questions this morning, and from the moment Dave answered the phone he was friendly and accommodating. He answered all of my questions, and is just another reminder as to why I will never bank with anyone but Chase. Thank you!!!

Very few people here are friendly. Most of the guys are cocky, obnoxious and pushy. I am reconsidering my relationship with the bank because of all the fees, the lack of CS that would waive a fee for a customer that has been there for years. While I understand that sales pushes come from the top, they need to smoothen them a bit as it is too much.

I haven’t been inside this Chase but I was pleased that they had ATMs that you can make deposits. Let’s face it — I am lazy so I don’t want to leave my car! Thank you, Chase for supporting my laziness!

This is a solid Chase location. After misplacing both my debit and liquid card in a move (I don’t even want to talk about it) I stopped by to replace them. Amy was incredibly helpful in printing new ones for me and making sure everything was good to go in their system. Beyond just taking care of my needs, she was so friendly and pleasant to talk with while she took care of everything.

It’s always been a pleasure coming in here for many years. EVERYONE is always totally nice, helpful and kind. Chase is a bank with a LOT of class and so do their employees. Amy S. was of great help to me today with my nightmare of a fraud situation. Chase’s has helped me on more than one occasion with fraud situations between my personal and business bank accounts. I am forever grateful to them and the infastructure in which have in place to assist me when things go wrong. I will always bank with Chase and trust in their assistance. This branch is especially excellent when it comes to customer service and being able to rely on them for help. Great experience today, which completely turned an ugly situation into a positive one for me.

Never thought I would review a bank. I love this one and will try and go here from now on. The bank manager, dont know his name, was super friendly and helpful and even offered guests in line chocolate while waiting. The bank teller was super fast and sincerely nice and I had a great experience in here. 5 stars all day.

Everytime I walk into this branch I’m reminded why I bank with Chase. Intelligent, professional service you don’t find everywhere. On my last visit Ryan greeted me at the door and asked how he could help. I mentioned I was getting quarters and had a question about direct deposit. He responds, «no problem, let the teller help you with the quarters and if you give me your card I can take care of the direct deposit.» Now I’d like to think he wasn’t so accommodating just because I was on crutches but he has assisted me before and been super helpful. While holding the door on my way out he said,“hey my name is Ryan if you ever need anything let me know.” No sales pitch just a friendly name to a face that has always made my experience enjoyable at this location. Thanks Ryan!

I’ve had a seriously shitty couple of weeks.
You name it, work, home, family, dog– everything picked the best time of the year to gang up at the same time and make it all that much harder.
Last time I walked in to this location, some sloppy neo-​frat boy in a nametag called me «bro»
It was hard not to be offended.
Beyond the obvious (I’m unmistakeably female), it is terribly unprofessional.
Today I walked in and no one tried to sell me anything.
Nothing.
It was awesome.
I made a deposit so quickly and efficiently, that I actually had time to get LUNCH instead of arguing with some brainless employee wasting my time prattling on about how I should apply for a second home loan or a car loan, or additional accounts.
Customer appreciation day today means you get a Dean & Deluca Chocolate bar with your deposit!
I should be all-​caps lock that like a manic Kanye West I GOT CARAMEL!
This made my day.
Bonus: No one, not one, called me «bro».
Wow.
This has made me so happy, I might seriously do a little tap dance.

This is a major bank. Customer service is not the priority. Their priority is to get you to sign up for products and services that money for the bank and may not be the best for you. Everything is a hassle and is you dont fall for their pitch then you certainly wont see any service. Also, remember they can say what ever they want about fees and charges but whatever is in the disclosure is what you will pay.
Be proactive and read the fine print.

I do so Love this Chase Branch…
Especially because there is a phenominal young woman
named Katie R who works there as a Personal Banker.
It was really hot here in Chicago today and I was cranky
about a banking matter.
But. Katie took great care of me and fixed everything that
needed to be fixed, which made me much happier!
Katie. Thank You for being the Awesome Personal Banker
you are.
You were right on point from start to finish.
And. I loved talking with you.
I hope that Chase knows what a gem they have in you!
As long as this branch has Katie this is where I will be
stopping in.
Props to Chase and to Katie.
Thank You all very much.:)

Note: This Chase location as two Unilocal pages. I’m posting the comment I wrote on the other site here, too.
What sleazy morons. To be fair, there are a few people working here who seem genuinely nice and knowledgeable, but they’re usually the ones behind the counter who I don’t always get to see because the minute I come in I’m bombarded by obnoxious, suave (always male) bankers who claim they can deposit my check for me and have it be faster than waiting in line for a teller. Um, no. Going with you to your little cubby and hearing you schmooze about BS credit card options, etc. that I am NOT INTERESTED IN takes a hell of a lot longer than just letting me go deposit my effing check at the window.
I am offended by how stupid these people take me to be. You really think I’m going to fall for your credit card pitch? Please, stop harassing me the moment I walk in and let me come to you if I have a specific concern that a teller can’t work with me on.
Overall, Chase as a company is horrible. On more than one occasion I’ve either not received payments I should have received, or am told A WEEK AFTER I USE PERSON TO PERSON QUICKPAY that there was a problem with the transaction. No one at this branch is ever able to figure out why these glitches happen, but they just cover their asses and tell me they’ll pay for the mistaken overdraft charges, etc. Only good thing I have to say about them. If they F up, they’ll never explain why, but they’ll fix the problem and apologize.

I became a customer when I went to this branch to pay my property taxes. The manager saw my checks were from another bank and asked if I was happy with them. Great timing on his part because I was not. So, I sat down with Lori Rinaldi, a personal banker, and switched to Chase. I’m very happy with the level of customer service. Yes, they are aggressive selling their product but that doesn’t bother me. I’m in sales too. Plus, my previous bank never tried to sell me anything and as a result I wasn’t managing my savings properly. Chase is a huge company and I normally am wary of «the man» but in this case, I like their size. The benefit is that they have ATMs and branches in lots of locations.

Everyone is nice here and everything so I feel guilty about saying this but LEAVE ME ALONE. I come in for a simple transaction and I just cannot seem to avoid the pitch. What do you do? Is your mortgage with us? Would you like to open up a mutual fund account? Did you know about the advantages of our this or that? Can I introduce you to the such and such of this or that department? NO! Chase, just help me take a little money out of checking and put it into savings and let me leave.

Just started going to this branch about two months ago. Not much to write here because I haven’t really had the chance to interact with the bankers here as I have with other branches. But this one is pretty big and has a good amount of tellers on hand all the time. Haven’t really waited in line long here which I love. The transactions have always been quick and the employees are very courteous. Good experience so far.

i like chase bank and i love the branch in boystown, but where i work i have to do deposits at this branch and get change. WOW god awful customer service and holy hell i swear it has to be in the criteria to be fucking slow as hell, its as if they train their employees to not give a shit who is in line and be as slow as possible. it has to be in the guidlines! GET WITH IT PEOPLE!

I have a guilty confession — I only went with Bank One because on their debit card and checks, they offer the Chicago skyline and I love the Chicago skyline (after spending 7 years in southern California) — anyway, this is my main Bank One and I always get great customer service without the long wait.