Chase Bank

Employees here are great. Major inconvenience is the lack of accessible windows. They went from six to two so wait times are annoying. Every time I’ve been here there’s been a line at the two windows. The other four are still there, just blocked off. I actually prefer to walk the extra distance to the branch on Clark and Belmont.

I came in yesterday (4pm) and two employees walked right pass me and neither one of them greeted me. When I got in line to see the teller, this cocky employee, as he was leaning on the desk decided to say something after, noticing I helped myself to a pen.
This is the unfriendliest and unprofessional Chase I’ve ever visited. Therefore I will not be back. If employees don’t like their job or pick and choose who they want to speak to, they shouldn’t be in customer service.
However I will say the female teller was very professional and courteous.

I just found out yesterday from an employee here that I can not have a family member deposit cash into my account. We are all pitching in for a big Christmas present for our mom and four of my siblings are going to make deposits into my account from a Chase bank near them. I in turn will make the purchase for my mother’s present. This year that present happens to be paying her annual property insurance bill since my mother is struggling financially right now on her fixed income. We do this a few times a year when helping each other out.
I was informed that Chase does not accept US Cash Currency for deposit unless you have an account with Chase. I was SHOCKED. What? Are they serious!!! They accepted one of the biggest multi billion dollar bail outs that I paid for in taxes along with all of you AND NOW they wont accept our US cash currency. I have had family members without Chase accounts deposit cash in the past with no problem– after all it is US cash currency. Right?
I asked why Chase is no longer accepting Cash from nonmembers and I was told by an employee that it’s because of all the counterfeiting thats out there… WHAT again? seriously?! One of the biggest banks in our country can not identify real cash from fake cash? Thats BS… They have access to multiple scanners and ways to identify and validate cash instantly but they choose not to use it?! If grocery stores and retail stores accept cash why should one of our largest banks in the country not accept cash deposits?
It should be unlawful for Chase to operate in our country where we bailed them out with OUR US tax dollars and for them to turn around now and not accept our own US cash currency. If counterfeiting really is the reason (which I don’t believe) then why can’t Chase simply hold onto the cash until they verify it is good, just like they do with checks. And if I walk into Chase with my sister or mom and they have a $ 100 US cash they want to deposit in my account– Why is it that my mom and sister can not deposit the $ 100 but I can? They could walk across the street and spend it but Chase bank wont take it?! Come on… What the heck is going on?
I’m not a member of Osco Jewel, Whole Foods, Walgreens, DSW, or Marshals — but they all take cash and validate it right there if needed. Why wont a Chase accept the cash? Give us a real answer.
I’m probably going to start moving my money out of Chase since they seem to be operating in an environment where they feel it is ok to tell the public that our US cash currency is not accepted. Wow! What a slap in the face after taking SO much of our tax dollars.
The employees here are nice. I’ve known Martin for years and he is a very nice helpful person. And other employees here have been helpful as well– But when Chase decides they can no longer accept US cash currency then it’s time for a change to a bank that does accept our US cash currency.
Shocked and disappointed here.

This is a great branch! Everyone is very friendly and personable. I’ve never had any issues. The branch itself is clean and bright. As far as a bank is concerned this one is pretty grand!

I’m not a big fan of Chase banks in general. Too many fees. Big, impersonal bank, etc., but the staff at this branch are outstanding. They give terrific personal service. They know me and my partner by name and always ask about our children. We feel valued.

I have to update my review because after posting this review, the executive office contacted me and told me before we even had a discussion that a check was on it’s way to my new adress in Los Angeles for what I paid in fee’s that I shouldn’t of had and in addition offered their apologies for what I experienced and allowed me to go to the branch near my home here in Los Angeles and I was able to upon the second Premier Account I had before in addition to the Business Account with fee’s waived for 1 year for the trouble this branch placed me through.
I still don’t offer any stars to this branch, however I offer 5 starts to Chase Executive!
Thank You!

I’m editing my review to include a thank you to Trenia who moved mountains for me when there was some confusion on who had access to the accounts and a thank you to Maria who recently opened a new account for us. Their staff is always professional and friendly
Right now I’m focused on the customer support and this location is top-​drawer in that category.
I’m back on our condominium board, which is a walk in Hades if you’ve ever been on a condo board, and Chase has been incredibly helpful in getting me on the association account and on-​line despite some hurrdles. In particular, Benjamin Garvey the Manager was outstanding from the start. I then had trouble logging in on line and Austin was professional an helpful as he patiently walked me through it when I showed up at the bank looking for assistance. I’m very impressed with Chase because of the 2 customer service experiences. I’m still not that aware of their policies but at least their employees I’ve bumped into our stellar.

I came in today because there was a new banker, Michelle Ripp, working with my accounts and she wanted to meet me. She was friendly and very helpful! Thank you so much for calling me in!

This is a review based on a recent refinance of my mortgage through these people.
I am happy with the new mortgage — just a little annoyed with the salesman I dealt with. After talking to him on the phone and being told I had to fax him a single document then quite clearly «not do anything else», I wasn’t expecting to have to sort through a bunch of junk they send you in the mail and sign and send back more forms, etc. I wish he had been clearer up-​front EXACTLY what is needed at every step of the process, and not just his quick salesman hurried spiel to get me to sign on the line which is dotted!

I have a fair amount of assets. I can’t go into details of course, but I need to be represented by a Major Player that has a presence coast to coast. Ladies and gentlemen, I bring you Chase.
This particular branch is my favorite, and as a plus it is walking distance from the primary residence. I hate ATM fees and don’t pay them. Chase gives me plenty of options throughout the city and beyond our borders. 80% of everything I can claim as mine goes through Chase.
The staff at this location is super friendly, they remember you on each visit (which is rare for me) and this place is never too crowded. For anyone new to Lakeview (I’m talking to you Michigan folks, since everyone from Michigan seems to migrate here) come to Chase on Broadway to start the financial portion of your life in Chicago. You’ll walk away 100% satisfied.
PS. Everyone that works here is young. No one looks a day over 24. For you recent grads looking for work, come here, they’d definitely hire you. They all seem to love it too. Can they bottle that up and sell it? Good luck!

They actually remember who I am when I walk in the door, and the manager has called me to follow up on a couple of things. I chose Chase largely because of the huge number of ATMs they have, but I’ve been really pleased with my expirience at this branch.

The people that work here rock. They are all super super friendly, and there is never a line! How often does that happen?! I will never go to any other Chase ever again if I can help it!

Pretty newly opened — went in here to get my savings account opened up and the customer rep was great and offered me great service and even convinced me to open up a CD with one of the better rates that I’ve seen — definately blew BofA out of the water.