Chicago Smile Design

Have been a client with them for years. Not only do they milk my insurance each year but this year they stick me with a high bill for unneccessary xrays. Somehow convinced me I needed them even though it was a regular checkup. Overpriced. Quality is good though.

Really fantastic place. I needed an emergency removal of a couple wisdom teeth, called this place on a whim, and they had me in there and fixed up on the SAME DAY.
Super friendly people, awesome service; very glad I found my new dentist.

I, like most people, have bad memories associated with going to the dentist. I have been to dentists who did work on my teeth that I was not aware of and I was handed an outrageous bill on my way out. But Dr. Tomaselli and his team have changed my impression of dentists for the better!
I went to Chicago Smile Design for an Invisalign consultation last spring. Dana was incredibly helpful and outlined everything very carefully. The price, with the promotion they offer, ended up being significantly less than the consultations I had with 2 other offices. I have been going to Dr. Tomaselli consistently for the past 8 months for my invisalign and have nothing but good things to say about him and the rest of the staff. During the course of my invisalign treatment, I had a filling fall out (put in by my previous dentist) and Dr. Tomaselli assured me he would do everything he could to avoid having to put a crown on the tooth. He was able to fix the filling without having to place a crown which I was very grateful for. I think many other dentists would have looked at my case and immediately placed a crown on my tooth, which is significantly more expensive for the patient.
The staff has been excellent in working with me to schedule my many appointments for invisalign and are extremely responsive and flexible. I would definitely recommend Chicago Smile Design to anyone and this is coming from someone who used to hate going to the dentist!

I just starting coming here a month or so ago, and felt I needed to write a review, because they are pretty great.
I went to Chicago Smile Design for an Invisalign consult and left with a new dentist! They explained everything really well (Dana went over everything and she is super nice), and ended up setting up an appointment for a deep cleaning and filling a cavity.
I made an appointment to get my cleaning done and get the first set of Invisalign liners the same day. When i showed up, the liners had not come in. and i explained that with my work hours, i would not be able to get them for a few weeks. These guys were nice enough to have them dropped off at my work for me! Talk about great customer service! And they give you a tube of whitener with the trays.
The woman that did my cleaning was very nice and quick. the dentist himself is really nice, and straightforward. I recommened this dental office to anyone. I have had the same dentist since i was a kid, and he is in the burbs. He is good too… but i am so glad i found a great dentist in the city.

I think Dr. T is great at what he does! I believe his staff at the front desk should be more trained when it comes to insurance or at least verbal to the patients about there insurance. I don’t think I should have to ask multiple times for a receipt or a break down of my insurance and ESPECIALLY TO ASK «ARE YOU IN NETWORK“after I make an appointment and you tell me yes you accept my insurance. I don’t think that’s excellent customer service or even good. They all seem very sweet my consultation is what sold me, but now that I have insurance and there considered out of network I feel a little bamboozled with their prices! Kristen the hygienist was GRRRRREAT! I think they do amazing work, but I like to see things written down so I can know what’s next to come! Also I want to know what I’m paying for upfront!!! I wish I could have given more stars but the insurance issue bothered me and not getting a receipt of my procedures for that day!

Dr. Tomaselli has been my dentist for almost two years now and it has been a great experience. While seeing another dentist I had a botched filling and ended up needing an emergency root canal over a holiday weekend. I was in a lot of pain and taking both antibiotics and pain medication around the clock. After getting rejected by other offices I called Chicago Smile Design at the referral of my sister. I called after hours and received a call back first thing the next morning to fit me in right away. The experience was relatively painless and quick. Dr. Tomaselli gave me his cell phone number to call or text if I had complications or was in any pain (again over a holiday weekend.) It was less than 24 hrs from the time I left a message with the office to when my root canal was done. I had called numerous dentist offices and the earliest anyone else could fit me in was a week.
Since then I have had both cleanings and other dental procedures done at Chicago Smile Design, all top notch. The entire staff goes out of their way to make sure that you are informed about the procedures and you are as comfortable as possible. Scheduling an appointment is easy. They work with all different types of dental insurance and will help you understand what your insurance will cover. The front desk is always pleasant. I would highly recommend Chicago Smile Design.

Dr. Tomaselli and his staff are the best in the business! Although I have normally seen Jessica, who I love as my Dental Hygienist, I can attest that both she and Kristen are the best at what they do! They make you feel comfortable and give you great information on how to care for your mouth. I give them my highest recommendation!

I was confirmed today that I was lied by Dana about extra charges that included Dr. Tomaselli’s time besides $ 125. There is an ethical issue in this office. I do not recommend.

I was initially happy with their service in the beginning. I’ve been going there for 2 years or so for my invisiign treatment. Over the course of 2 years, i’ve had 4 different hygentists, have waited over 30 minutes after arriving on time for my appointment, have been told different price points and different «life times» of retainers, etc.
Nothing is ever in writting so I feel taken advantage of that I was told retainers would cost $ 100/​ea for non permanent ones and now I come to find they are $ 275. It seems everyone on his staff is always in training and doesnt necessarily know whats going on. They ask me MY opinion on if I should continue on to the next tray or do a refinement – dont you think they should be telling me that?
I don’t know I don’t have an overall good feeling about this place after being mislead. I would go as far to say they aren’t very accomodating either.

What an amazing place. The staff is so helpful. I started Invisalign here in October of 2011 and I ended up moving to North Carolina in August of 2012. They were so accommodating with fitting me in when I was in town so I never had to make a special flight in. They also shipped my aligners. Because of their location downtown, I often arrived early because you never know how traffic will be. More often than not, they took me early.
Dr. Tomaselli is the definition of a perfectionist. I was suppose to be done with my aligners in August of 2012, but he felt more adjustments could be made to perfect my smile. While it was a bummer to not be done on time, I was more happy with the fact that he really invests himself for each patient and wasn’t just in it for the money. He wants to produce good results. If my insurance would cover it, I would go there for my routine dentistry.

My mom was kinda obsessed with her teeth which made for good habits growing up and it taught me to not be scared to have dental appts. I don’t dread it!!! I have lived in three states and I never had an experience like I had today at CSD. IT WAS AWESOME! Kristin and Dr. Tomaselli are awesome! They are informative and funny as hell. I loved the attentiveness and how they made me feel so welcome. The office is state of the art for sure and very inviting. Kristin cleaned the hell out of my teeth I feel so fresh and so clean. I have officially found my new dentist and will continue to go back! I was not pushed to get all this extra stuff for no reason. It was a great experience I HIGHLY recommend them.

I really enjoy going to this office. Specifically Kristin has always been my Dental Hygienist and is incredibly friendly, not to mention actually takes the time to get to know me as a patient and remembers our conversations where we left off 6 months prior. Dr Tomaselli is always great and direct. I would highly recommend this office to anyone.
I even had my wisdom teeth pulled at this office and they were great in making sure that I was fully taken care of and that I was safely getting home that day.

I came here last week to get my permanent retainer taken out and a new one put in due to it breaking.
I didn’t get the original retainer here, but was happy that they had such great availability for me to get in right away, and considering I work right down the street, this made it a breeze.
I was given options for additional treatment, but nothing was pushed on me.
The staff and doctor are as nice as can be and very informative.
The whole procedure took about 45 minutes, and the ortho tech that put my retainer back in did a phenomenal job. Its actually better than the original orthodontist put in, and sad thing is I was treated with better care her being a new client than my original orthodontist that myself and entire family has been going too for 15 years.
That makes me upset because we could have spent A LOT of money here vs where we have been.
I have told all my co-​workers to try Chicago Smile Design, and my boyfriend plans on making an appointment within the next couple of weeks.
I am happy I have a new local dentist.
Thanks again guys.

Love this place Doc and his associates are very courteous, professional and mostly funny. I just finished with my Invisalign process and am extremely happy with the results. Can’t say enough about my visits. I guess you’ll just need to make an appointment and find out for yourselves.

Best decision I ever made. Changed my life.
Was the guy who never smiled my whole life. Dr. Tomaselli and Invisign changed that. Place is more like a spa then a dentist office. No judging, just professional care by a welcoming staff. Got my teeth straightened, whitened and routinely go back for cleanings. No issue with adjustments and refinements on the Invisalign. Dr. Tomaselli made sure I got the smile I wanted. Have referred coworkers, friends and family.

Been going here for years and now my son is old enough to also come here… we both actually look forward to going. It’s a great office, with kind staff and it’s nice walking in and being acknowledged by name. It’s also nice to see the same staff time after time.

I’ve been getting my routine cleanings done here for the past year or so. The doc and staff are super friendly and accommodating. It’s definitely the most relaxing dental experience I’ve had — I actually look forward to going! Anyway, I’d recommend Dr. Tomaselli to anyone seeking a new dentist. Thanks Dr. Tomaselli!

I had my first and last appointment at CSD in early February. Since I am new to my job and our benefits package, I asked a colleague for a referral for a dentist that was in our network.
First impression was that the facility was really nice… almost too nice. The front desk manager was nice was a bit over dressed for a dental office — looked like she was going clubbing. She told me that they need to have my credit card on file so they can bill me for procedures not covered. Fine with me… this was a cleaning so it is covered. If I have a cavity then they can charge my card no problem.
The hygienists and medical assistants wear track suits which was a little too trendy for me. I saw Dr. Tomaselli who was a gregarious person who was quick with the up-​selling of services. He told me that my mouth was «boring» because I didn’t need anything done to it (like implants or Invisalign, I assume). I took that to mean they wouldn’t be getting much money out of me.
The appointment was really long and the hygienist, who was very nice, did speak a bit too much. I was very concerned about the parking meter which I had communicated but didn’t seem to matter.
So, whatever, I left and it was fine. Then I got the email from the office manager stating that they would be charging my credit card $ 280 for a cleaning! Based on her explanation they aren’t a Delta Dental provider but they accept their reimbursements but then charge the patient for the balance. According to Delta our cleainings should be covered for in-​network providers. According to the office manager my insurance is bad so that’s why I have to pay so much.
So, I asked my colleague about this since she has been going there for years. She forwarded me an email from them saying that they became an In-​Network provider last summer so this should be covered. This prompted her to look into her bills because she said that she never paid for cleanings. Wait! She was and didn’t know it. They were ROLLING THE COST OF HER CLEANINGS INTO HER INVISALIGN PAYMENT PLAN. They always told her that her cleanings were covered, too.
This all being said, I fought back and they ended up crediting my card for the $ 280 but not without damaging their reputation in my eyes. I have never dealt with a dentist like this before and never would’ve gone there had I known they weren’t technically in-​network. I don’t need a trendy dentist with all the bells and whistles, I just want good quality dental care without having to make the equivalent of a car payment every time.

I am seriously giving 5 STARS to a DENTIST. That in and of itself should tell you this place is awesome. I came here to get my Invisalign done and also to have my wisdom teeth taken out — OUCH! Less than two weeks after the extraction (all four taken out, two of them super impacted) I am a happy camper. In fact, the same day I woke up from my surgery I felt surprisingly okay. I’ve barely had to use my painkillers and Dr. Tomaselli himself has contacted me multiple times to make sure I’m doing okay. Everyone who talks to me and hears about my experience, especially after I explain how impacted my two bottom wisdom teeth were, looks at me like I’ve grown a third head when I respond to the «did it hurt» and «did you swell up» questions with a «not really.»
Not only is Dr. T a great dentist (as is Dr. De la Cruz, I’ve seen both), but everyone else in the office is great, too. Always friendly and seem happy to see you, which I know has got to be hard in a dentist’s office, a place where, let’s be honest, most customers are not in a good mood when they have to be there. The staff is mostly (very pretty!) ladies who are sweet and attentive. The girl who did my cleaning didn’t even give me the usual «you’re not flossing, I can tell!» lecture that I get at most dentist’s offices, which was quite a relief since most places don’t seem to get that I’m a grown-​up who’s coming there for a service that shouldn’t involve chastising me like a 5-​yr-​old.
Summary: I love this place. LOVE it. I mean, I LOVE a DENTIST’s office. My boyfriend still thinks it’s crazy how much I love going to the dentist here. You shouldn’t hesitate once about letting them take care of you. They’re awesome.

Unfortunately this relationship took a turn for the worse. I agree with Crystal Y (who also gave one star) STAY FAR FAR AWAY! If I could give negative stars, I would.
Not only are they illegally advertising that they are IN NETWORK with Delta Dental PPO in their newsletters, the little girls at the front desk have no idea what they are talking about. Luckily they provided me with enough information to begin my court case. And Delta Dental has never been so interested in my documentation.
During a bonding experience, without asking me, the dentist put bonding on another tooth. To my surprise I owed $ 300 for something that I was not even there for. I found out when I walked up to the front desk.
It was funny because the more I had this girl email me all the illegal details of their practice, it wasn’t until I said I was reporting them and pressing charges that the Dr. decided to call, text, email, call, call and call again.
I recommended a friend of mine to the practice, she has my same insurance. The Dr. told her her ‘mouth was boring.’ They also charged her $ 280 for a routine cleaning. And that is where it all started. I never realized they were just ‘adding’ my 6 mo cleaning fees and x-​rays into my Invisalign payments. (which are 100% covered wiht Delta Dental PPO, which they said they accepted)
To top it all off, the bonding I got on my canine 5 months ago, just broke off in the middle of the night. I went to a trustworthy dentist to get it fixed and funny — they charge ½ the price for a veneer at their practice than what they charged me out of pocket at Chicago Smile Design.
Take it from me — you don’t want to get involved. They are rude, unprofessional and very unknowledgeable when it came to dental insurance. It looks like Crystal had a similar issue with that.
All they care about is money. They don’t care about your health or dental needs unless you are going to dish out hundreds (or in my case thousands) of dollars.
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5 Stars posted a year or so ago…
I was going to wait until my Invisalign case was complete to write my review, but I couldnt. I love Chicago Smile Design — Dr. T was my 3^rd opinion on my teeth and the only one to take my case on. The entire staff there is awesome and they go above and beyond for me as an individual client whenever they can. I can’t say enough good about this business and have now started to go there for my biyearly checkups as well. I would highly recommend going to Chicago Smile Design for all your dental needs.