Christian Louboutin

I wanted to take a moment to let you know about the exemplary service I have received from Mr. Darnell Robinson.
I had the pleasure of working with Darnell for the first time during the fall sale. I was a phone order with a long list of both men’s and women’s shoes, despite the busy time and my list, he treated me with the upmost courtesy and respect.
After such a positive experience, I have continued to contact Darnell first for all my needs at Christian Louboutin. In turn, Darnell has been wonderful in developing an eye for what I might like and will contact when something arrives. Additionally, Darnell has graciously provide me with his cell number so I can contact him for anything I might need.
If I were to tell you that I feel very luck to have found him it would be an understatement. I sincerely hope that Christian Louboutin appreciates not only Darnell’s exceptional customer service skills but the equal important ones of developing and maintaining a customer.
Thank you for taking the time to read this and I’m looking forward to many years in red sole shoes

Really disappointed in the service at Oak Street location. I purchased a pair of heels from this location and the heel broke off. I barely wore the shoes the heel did not get stuck anywhere and you can see that the shoes are still in great condition. Minus being able to see the screws. Which the manager has told me happens that the heel can break off. There was no option of exchange only repair. The repair time is 4 – 6 weeks. After I complained I was told we can possibly rush the repair. The manager would not even listen to reason only her own which was so disappointing. Valuable lesson learned always go to a Nordstrom or any where else that you trust in the service.

I would like to give a zero or negative star for this store. I’ve never write any reviews before because I’m too lazy, but this time is different. In a past a few years, the assistants in the store were disrespective and rude, and now, they are even worse.
1. The asian guy in the store is the worst assistant ever. During 2016 summer sale, I saw the reseller is selling the strass sneakers for a sale price (original:$ 3295+taxes). Obviously they are not cheap, even after the sale they are still above $ 2000 dollars plus the reseller’s commision. So I decide to try to contact the store first to see if I can purchase directly from them. I tried to call at least 2 times, both got answers of «No the shoes are not on sale now». The last time I called them, I said that I saw the local reseller posted the picture and the guy asked for the reseller’s name, so I’m pretty sure they were on sale. Guess what the guy then said over the phone? He said «Oh, we can sell to her, but no to you». Hehe, what the fk???
2. So I pay at a premium to purchase from the reseller, and today I went in the store myself. I saw that disgusting guy standing there always wear strass sneakers, his face is like «Oh I’m richer than you». I asked if the sneakers are still available, he said yes and they have my size. Then I told him the story that I called them before and purchased already from a reseller. After he knew I got from a reseller, he face turns down and said, you shouldnt get from them, they sell higher than us. I feel like really really FUNNY, I’ve asked several times if I can buy from them and the answer is no and always being rude!!! He even felt jealous about the reseller’s earnings, he said to me «They make money really easy for that». Again hehe, isn’t that because you gave the reseller chances to earn those money??? Why you complain about that to me??? AND WHY YOU ARE BEING ATTENTIVE TO RESELLERS THAN REAL CUSTOMERS???
I would stay as far away as I can to this store and rather get the items from resellers or Neiman Marcus. :) I’m not spending over $ 2000 and be treated like an idiot.

Worst service!
When you walk in, no one even say hi to you!
When I tried on shoes, all the sales just chat to each other!
I came there for my wedding shoes, it’s really disappointed just walk in!
My friend told me she also got treated like this.
They judge you by your look. Excuse me? so tell me what I should wear when I shop in your fancy store?
It’s not the service you should provide in any store, not even mention most people would spend around 1 k for a pair of shoes!
So that’s the CL brand culture???
Ridiculous!
— — — — — –
The manager of CL contacted me and apologized, which make me feel a lot better. Even though I already got my shoes from another store. I will go back the the boutique again later if I need anything.
Raise the review from one to three:)

Super helpful and always finds what I need. Darnell is great! Thanks so much.

Went into this claustrophobic little rat hole of a store for about 5 minutes one summer day and couldn’t wait to leave. Hot, smelly, and stifling. The experience of buying the same shoes at Saks or Barney’s is SO much better. Also, as other reviewers have stated, the salespeople are unprofessional – no matter what you’re wearing. You’ll get much better, more attentive service in a department store. I think this little store is just a prestige showroom for the company or something: it doesn’t seem to exist to actually serve customers.

Allen was fantastic to work with! I got a pair of shoes that I love and couldn’t be more happy!

Lea is the best! I live in Mn and I wear a 35 in Louboutin so that summarizes My challenge but Lea is absolutely Wonderful! I bought a pair of the Gold highness Strass/​160 in a 36 and the Lady Peep 150 in patent black and the Lady Peep 150 in silver glitter mini both in 35’s. Lea packaged the shoes carefully and shipped them overnight and even wrote a special message to Me! Thank You Girl! Keep this Mn gal fashionable and talk to you soon!

Had to order a different pair of shoes than ordered from online boutique. Spoke with Kyle at the store, was very nice, checked inventory and sent their little contract that you have to sign in order for them to ship the shoes from the retail store. Store shipped to my billing address which is a UPS store, and the online boutique refused to do so, which is strange seeing as how UPS is their contracted carrier.
Anyway, Kyle got the completed form, called me and then sent an order confirmation and received tracking info later in the afternoon. Great service, better than online. You would think that there would not be such a huge difference between retail and online, but there is.

I had a good experience here. I was greeted right away, I knew what I was looking for so I asked a sales person to help me and she was absolutely great! Of course in interior is super clean and simple.
One thing I will note though that there was a huddle of sales people at the front cashier desk while there was a good amount of people in the store.

I came in to swap a size for a shoe That was ordered online that I had got as a gift. The staff was helpful & got me my new size right away to try on & even brought another out just in case. Downsize is that this location has a pretty small selection if you’re trying to find something new or don’t know what you want. Otherwise I was impressed & happy. Happy girl with new shoes!

I own over 14 pairs of these beautiful shoes and love love love them. I am an absolute shoe lover, come check out my closet.
So this place only gets one stars. I would rate it negative but the way Unilocal is set up… Customer service is the worst! These people judge you by the way you look and that’s a big NO. I shop looking like a bum because it is COMFORTABLE but don’t let my relaxed look fool you. Came in here ONLY because i was not able to get a shoe from my personal shopper at Nordstrom and Saks and this boutique had the shoe in stock.
1. When i walked in, i was ignored. All of these sales people were chatting away behind the cash register. I shouldn’t have to ask YOU to help ME, if i am spending $ 1000.00 + on a shoe, you come to me and you ask me how i can be helped.
2. Don’t make little side comments because if i remember correctly, if it wasn’t for paying customer’s like MYSELF you wouldn’t be cashing a paycheck. So i would need everyone to keep their little non solicited comments to themselves.
3. I placed a shoe on hold with a very nice girl on the phone and when i walked in, a black guy that previously sold a shoe to me, decided that he can have this sale too. I completely disliked him when he sold me a previous pair so that’s why when i called to place the shoe on hold, i made sure to ask if she can help me when i come in. Why would you take someone else’s sale. I am not your customer and the way i was treated by him was not acceptable. Dismissive, rude etc. He didn’t even speak with me, all he did was bring a shoe and stared at me.
4. Know your product. I shouldn’t have to tell you what shoes you have and what shoes you don’t. I shouldn’t have to tell you how many mm a specific shoe came. I have that shoe that i am talking about at home, so please tell me again «We never made that shoe».
All in all this place will probably never ever get my business again unless i am desperate and need a shoe pronto! Customer service is the key to any retail industry and this place completely lacks that. Go to Saks, Nordstrom or Barny’s for a Louboutin and try avoiding this place.

Absolutely amazing experience! The look and style of the store, the selection of the shoes, and the service from the sales people could not have been any better! The experience was so great that I decided to purchase my very 1^st pair of Loubie’s while visiting… and I owe it all to our sales associate Darnell. He truly went above and beyond to find me the exact shoe that I wanted. And when my girlfriend decided on buying a pair as well, but her size couldn’t be found, Darnell somehow worked his magic and found her that shoe! So, we ended up both walking out the door with red soles in hand! The memory of buying my 1^st pair of Christian Louboutins is something that I will never forget! Looking forward to my next trip to Chicago and will definitely be revisiting the Oak Street store.
If visiting Chicago, stopping by here is a must… and be sure to tell Darnell that his «Mississippi friends» said hello!

I stopped into this store as soon as they opened on a Sunday. The staff was extremely helpful in helping me choose a shoe within the 10 minute crunch I was in. They also gave me the option of shipping the shoe to save on taxes because there is no CL boutique in Michigan. All in all, great location! Valet parking is available in front as well!

I am sad to see a lot of the the bad reviews on this store… I had nothing short of a wonderful experience here. I was dressed pretty casually– but I was helped right away. My sales guy was friendly, super helpful, and totally made my experience here great. He was even messing with my boyfriend about my shoes being on sale «Hey might as well get her another one– its like 2 for 1!» Haha. He was wonderful! Even recommended a nearby pizza place when I asked him.
Great experience at this Chicago store!

While I love my shoes, for the price I paid my experience was not as I had hoped. The shoes I wanted were not in stock. When they called New York the New York store was too busy to check if they had the item. This was Saturday afternoon. I got a call Monday that they would ship them to the store in Chicago for me to try and I would get a call when they were in. They usually are shipped 2 day so this would be Wednesday. On Thursday there was still no call so I called the store. Turned out New York never shipped the shoes so they apologized and said they would ship them overnight. I assumed I would get to go in on Friday but again, no call. Saturday came, no call. On Sunday I called the store and they said they were looking for my number but could not find it to call me but the shoes were in. When I went in on Monday they fit and I purchased. I was charged $ 20 for the overnight shipping. I am not sure why I had to pay this as if I didn’t purchase the shoes it would not have been paid but the money to send was already spent. I was also told I would have a receipt from New York emailed to me which still has not came. This was 2 weeks ago. For nearly $ 800 for a pair of heels, I thought the experience would have been much different.
*Note: shortly after posted (as well as emailing this to their main website email address) I was responded to. Jess from customer service and Jeffery from the New York store both replied and credited me the $ 20 shipping.

I soooo wanted to enjoy this store, but it’s a little too stodgy for me! This was not my first visit and I have to say the service sucks! First, the ringing of a doorbell to enter the store is very… extra.
Once inside the store, I always get half glimpses from the sales staff. I was greeted on one of my visits, but to be honest, I had on a pair of Louboutins and was dressed pretty nice. On this visit, I was dressed very casual and no one greeted me or asked if they can help me. I just felt so not wanted and I’m pretty sure I was the only customer in the store. This is ALWAYS a sign that I need to spend my hard earned money elsewhere! I always order Louboutins online, but this sucky service makes me not want to spend money with them at all. It’s just so hard to pass on how fabulous the shoes look… ugggghhhh!

Love the brand but rarely like the stores.
When you want an amazing pair of shoes that will stop traffic… you have to get a pair of Christian Louboutin heels.
Always stylish and beautiful, they make any outfit amazing.
When I want to buy them though, I rather buy them online or through Neiman Marcus. The reason is because I have never been in a Christian Louboutin store where the sales people were helpful or nice.
The sales people at this location sat around with a pompous look on their face, as if saying, «Not sure if you can afford these shoes, so I won’t bother to ask you, the only person in this store, if you want help.»
It was fine with me. I just wanted to show my friend the shoes I bought at Neiman Marcus. I did see a pair I liked but I’ll just order it through a department store so I can get the size I need. They usually don’t have my size.
Just wish Louboutin stores would hire nicer people. Everyone deserves to be treated with respect, no matter what they are wearing. Personally, I rock jeans and CA laid back attire when I wear my Louboutins.

Service woes.
Sad to see so many other reviews citing poor customer service here. It was such a blessing when this Louboutin store was bestowed upon Chicago, the staff that works here should be just as excited and ebullient as those who shop here.
I understand they must get TONS of lookie-​loo types who just want to come in, handle the goods, try on the glorious, coveted red soles, tromp around the store in them and then leave. With no real intention to buy, one could potentially wear their welcome quickly. But that’s the nature of not only this location, but this product. People want to ‘window shop’ the Gold Coast and even more people want to smush their arches into authentic Louboutin «just to see how it feels.»
Well, I can tell you how it feels.
Fucking great.
There’s nothing like a Loubie to lighten a girls day.
But you know what’s not great?
The inability to even get one on your foot.
Unfortunately, upon almost all of my visits to this store I’ve been turned away empty handed. Not only do they rarely have my size — which is a totally popular size, mind you — in ANY shoe (ask Caroline A., I must have requested six different pairs to try on during our last twin visit here together and not one was available). Boo. But they don’t even want to try to help you find where one might be.
With several Louboutin stores across the country, you would hope they’d be connected electronically. Apparently they’re not. My last visit here was to try to source a specific style (the Louboutin Paulina) for my engagement party. While they had the shoe, per usual, just not in my size. When I asked them to call other stores, they handed me a paper with the stores and their #‘s on them. Essentially saying, «here, do it yourself.»
I threw the paper away and headed to Neiman Marcus where Vas (awesome salesperson) worked relentlessly to hunt the right Loubs down for me. Now THAT is service.

I’m from California and when coming to Chicago this is the store I HAVE TO STOP BY AT! The closest Christian Louboutin store to me is Las Vegas. Unfortunately though, this store doesn’t have much of a selection compared to other Loubuotin stores. The sales associates here are very nice though. I will be back again.
Tip: The store may seem closed because they keep the door locked but it’s open, you just have to ring the door bell.