CIBTvisas – Visa and Passport Services

I really wish I had read these reviews before trying to use CIBT to renew my passport. They lost my pictures, and the woman handling my account was «unavailable» every time I called, with no return call ever. I hope I can get my information in time to leave the country for work, but I will recommend all my co-​workers to use someone ELSE to update and expedite their paperwork. I do not know how they are still in business with their terrible customer service.

I have completely lost hope in ever wanting to use CIBT for my international travels. My company utilized them for years, and the service has extremely been deplorable. I had to get multiple visa’s for various countries, and most recently CIBT was provided my information for a Visa Application related to a business trip and it has taken several calls from me to find the status of my application. What is alarming is the fact that the person who is managing my case is out on vacation or unresponsive, and his supervisor is not responding either. It has taken several calls, emails, and truly a horrendous company to deal with. I will be recommending this company to be put in the ‘lets not do business with them anymore’ category as soon as possible.

They handled getting 6 visas for an Asian Pacific business trip. Our rep, Dustin, was very professional and on the ball. The process was easy and seamless. One comment, however, is that compared to other reviews, I used their actual physical office in the loop rather than going by phone, and that always makes the process easier. No complaints here and will use them again!

I have used CIBT for rush passport service several times in the past with success, and so I trusted them to provide expert assistance when obtaining China Visas.
Boy was I wrong.
Based on the requirements listed on the Chinese Consulate webpage, we obtained letters of invitation from the business we were to be visiting in China.
The CIBT agent I first spoke with was adamant that this was not helpful or needed at all, but rather my business should type our own letter to the country of China introducing myself, and also that I needed to have purchased my ticket already and include an itinerary. This was in direct contradiction with the requirements of the requirements listed by the Chinese consulate.
After speaking with no fewer than 5 different CIBT agents, I had to come to the conclusion that CIBT does not provide specialized service in all areas, and uses one blanket list of requirements for all countries.
I shopped around about 4 or 5 other China Visa services and eventually settled on one located near my office who also seemed to have knowledgeable staff.
So if you need a rush passport, they can get it done, but I don’t trust their attention to detail or level of understanding of «the system» for anything beyond that.

There are much better places to handle getting a visa or a passport — CIBT is overpriced and its bureaucratic customer-​processing organization is unhelpful and not very informed.