Civello Salon

I had been putting off using my Groupon for a balayage since I’m getting married soon and didn’t want to risk any color mishaps. I have natural red hair that I haven’t colored in years, but wanted to enhance it. I went ahead and booked an appointment with Hunter. When I met her, I was so relieved to find out she’s also a natural redhead! I came into the appointment very stressed out, but Hunter totally calmed me down and found a super pretty copper red to complement my natural color. It was such a great experience and I’m looking forward to going back in 8 weeks!

Wonderful experience! Jenn did my highlights and my hair has never looked better! She did exactly what I asked for! They inform you about the products but aren’t pushy. You also get the full Aveda experience– aromatic massage to start and a hand massage while processing. Would definitely go back!

I went to this location due to the fact that the north avenue location was not a very good experience for me. What I can say is that this company really cares about their customer service. They are very attentive to complaints and make it a priority to satisfy all customers. With that said, I saw master colorist, Jen. She is absolutely fantastic! She tells you everything from the start and explains everything in depth. She also takes her time on you so you never feel rush. She even styled and curled my hair even though I was the last client there. The North Ave location rushed to blow dry my hair and left me still wet on my bottom half. Although we couldn’t get to exactly where I want my hair, Jen definitely made it sound promising in future appointments. Definely come see Jen!

Best salon I’ve ever been to. The stylist, Alex, was super friendly and made sure to show me exactly how much he was going to cut as he could tell I was nervous about getting too much taken off. The service was wonderful and the staff were all super friendly. I would highly recommend this salon to anyone looking for a great haircut and relaxing atmosphere. I’ll definitely be returning for my next hair cut.

Unfortunately my experience here was less than stellar. My colorist was late taking me, which wasn’t a big deal initially (I get it, sometimes you’re running late). However, what followed was a bit of a disaster. She started on my color but then had another customer who came in so she instructed an assistant to finish coloring my hair. So first she’s late, and then she leaves before finishing the job so she can attend to someone else. I thought that was pretty unprofessional. After my color, I waited about 45 mins before my stylist finally saw me. She spent about 5 mins actually cutting my hair (no joke). As she was hurriedly blow drying my hair, I could see how blotchy my color turned out, but at that point I was so tired of being in the salon I was ready to get out of there (I was there 3.5 hrs in total). Along with the botched hair color, my hair is now unmistakably uneven in length. A friend of mine commented on how the hair towards the front of my head was longer than the hair towards the back and asked if that was a kind of weird hairstyle. To top things off, the coat they handed me was the wrong coat. I didn’t notice initially and cabbed it home and then had to pay for a cab back to the salon (and then home again). I was told that this has happened a number of times. Why don’t they hand out tickets if this keeps happening? If you’re looking for a high end salon, I’d look elsewhere. If you don’t mind feeling like a number in an overbooked salon, have plenty of time to spare, and don’t mind if only a few mins of it is spent on your hair, this is the salon for you.

I went in for a color and highlights last week and was quoted $ 110. My color turned out beautiful and the stylist was very nice — but i was very surprised and dismayed to be charged $ 191 at check out. When i questioned it the person at the desk responded — that’s because she had to add color. I have been to Civello a few times for color and highlights and have never been charged $ 191! I was not told that it would be more during the initial consultation either.
I doubt if i’ll be back — i felt it was all mishandled

Not thrilled with my first experience here. I love supporting young talent but this salon made a very clear difference between the stylists and young talent. The student salon is in the basement which is not nearly as nice as the first impression when you walk in the entrance. It was small and looked dingy. The cut was of good quality and the stylist was very sweet, but once the cut was finished, all she did was blow dry my hair (without a brush) and say «okay I’ll take your jacket and walk you upstairs» where I was prompted to pay. No style, not even a round brush finish.
I don’t get cuts often so when I do, I want to walk out of the salon feeling like a superstar, but I walked out feeling like a drowned rat with limp, straight hair. I ended up showering and restyling my own hair after.
When I brought up the lack of style to the front desk, he mentioned that I could definitely have a style done and that it should have been included, but at the point I already had my jacket on and it was an uncomfortable situation.
Overall, it was an okay experience but it definitely lacked an sense of care and attention.

My hairstylist was very nice, they give you a hand massage when you get your hair washed. I got really hungry and my hairstylist Martha went and bought me some fruits. Great place, really relaxing !

Jen Roskey is literally a hair legend. Not only does she do her job and do it well, she is awesome to get to know as a person. She will tell you like it is an give you exactly what you want. I’ve gone to her wanting to chop my hair, color it dark, add in highlights and every time walk away blown away. You know you love your stylist when weeks later people ask who your hairdresser is. If you are looking for a new stylist or just a total change, I highly suggest you book an appointment with Jen. You will not regret it.

I prefer the other locations, as opposed to this one. I really liked the experience, and the stylist I had, but I cannot deny that I was not very happy with the outcome of my hair. Upon leaving, my hair looked great and I was thrilled– but that was only after I had seen my hair with all the bells and whistles, blow dry and everything. When I got home, washed my hair on its own– I realized that the haircut was not what I really wanted. I was embarrassed to have almost all my loved ones comment on how ugly the cut was. It definitely wasn’t worth the price of the haircut.

I’m in love! Best color of my life, & amazing friendly service. Before bayalage essential oils were massaged into my neck & scalp, and when the color was being washed out, she gave me a hand massage & hot towel treatment. Really great experience & will definitely be back.
Thank you!

This was the first time in over 20 years of getting my hair done that I’d ever been unhappy with my look (and my mom had me looking like a boy until I was 8). My appointment time was 11am and I was taken downstairs to the basement part of the salon to consult with the colorist and the girl cutting my hair. I showed the colorist a picture of the color I wanted (a reddish brown) and she consulted with someone else and put the color on my hair. When I washed it, it was a dark brown and nothing like the color that I had asked for. It’s almost as though she saw some other photos. Then I am getting my hair cut and the girl tells me that it’s almost done (I had an A-​line bob and wanted to even the length all around – she kept the A-​line bob). She said, «oh I think I misheard you.» Anyway, the hair cut was very very average (Supercuts has done a better job before). The colorist came and told me that she could get one of the other girls to fix my hair. I asked her how long it would take and she said about 45 minutes to an hour. Right… two and a half hours later, I walked out of there with orange hair. Actually orange. Garfield orange. I walked in at 11am and walked out at 5pm.
I would have given them one star but gave them the second because they saw that after 6 hours of being in the salon, I was famished and the assistant manager gave me carrots and celery. That was nice of them. They also didn’t charge for the «fix,» but trust me, it wasn’t a fix. I had a flight to catch the next day and errands to run so didn’t say anything but I went to walgreens and colored my own hair to go a bit darker. Needless to say, Civello lost a potential long term client.

Emily for color and Daniel for my haircut were amazing. I came in after having a few awful experiences in downtown Chicago that ended in REALLY gold hair and the signs of a mullets.
I have short hair and the sign of a great haircut and color are the way it looks the weeks after. Six weeks later and still looked good! So good, I went back! Thanks to Civello for being accommodating to my work schedule. Price is right and outcome ensured a return customer. Cannot make enough positive recommendations!

I came here to get a cut because of a Groupon deal. Turned out the reason the Groupon was so cheap was because this place has people who don’t know how to cut hair. This is the worst haircut I’ve ever had. I showed the guy (who will remain unnamed for shame) pictures of what I wanted, then he seemed to be okay with it. I wanted a bob with a very short back. What did I get? A ragged «lob» with a TAIL! Soooo awful. I have to find someone else to fix this stat. Grr, no more Groupon deals. Be warned about this place.

Had almost a 5 star experience here the last I visited. Had tried the massage a few weeks ago. It was ok– massage didn’t last very long and they were running about 30 minutes late (you have to check in 15 min before so I was waiting about 45 min until my massage). Wasn’t the most relaxing massage but she was very nice. I didn’t want to leave a bad review in case it was one of those one time situations.
I got a groupon for the color and cut for $ 59. Went last week. Overall good experience. Love the hand and scalp massage. Color and cut were good. Toni and Deron were very nice and accommodating. The color isn’t really staying that well– so not sure if it’s because I’ve switched from Redken to Aveda or what. Will give this place another whirl.

I got my haircut at Civello on State St. couple days ago. Service was great, everybody is so friendly… But my hair looks like I cut it myself. Worst haircut I’ve ever had. And I only went for a trim (to take 1 inch of layered haircut). So disappointed, because it doesn’t even look like I have layers. I am just missing a chunk of hair where supposed to be facial framing.

I was in desperate need of a haircut and thought I would take a chance with a groupon. I’ve used other salons through groupon and have been sorely disappointed. After reading some reviews of Civello I thought I would give them a chance. Let me tell you I am glad I did!
I got the deal for a haircut and color. I found a picture of what I was looking for and I marched in skeptical. My fears quickly dissipated as I was greeted with a warm welcome and a cup of tea. I flipped through a magazine while I waited for my stylist.
My hair colorist was Natalia. She was friendly, personable and incredibly knowledgeable. She went to get the hair stylist that would be cutting my hair and together we looked at the photos of what I was after. I was really pleased with this group consult as it really helps that everyone is on the same page. Natalia started with a wonderful shoulder run with invigorating aromatics. She then prepped my color and we got started. I started to get a little nervous when the color was looking darker than the shade I was looking for but she quickly assured me that it was only oxidizing and would be much lighter. Needless to say it turned out better than I could expect! I couldn’t believe it! Plus I got a nice hand massage while my hair was being shampooed! Talk about pampering!
Next, I went upstairs for Ronnie to cut my hair. She did such a fantastic job! I’m trying to grow out my hair but it’s been a while since my last hair cut. My hair is naturally wavy and Ronnie knew exactly how to cut it to maximize my curls. She gave me so much volume and texture! I’m a wash and go kind of girl so she thoroughly explained some products that would help me manage my curls and color. We had plenty of laughs and chatted. She then took me over to freshen my makeup and show me product.
I highly recommend stopping my Civello for your hair style needs! My only complaint is that I didn’t find this place sooner! I haven’t felt this great about my hair in a really long time. Thank you so much Natalia and Ronnie!

As my stylist is no longer here, it’s not my go to salon. Service is friendly and on par price wise with most upscale salons but I’ll no longer be flying halfway across the country to get my hair done here on a regular basis. For me it’s about the stylist, not the salon.

I’ve had nothing but great experiences here! Taylor, Annalisa, and Rachel are all awesome stylists. Annalisa was my hair colorist and she did a great job listening to me and offering me her opinion. She pulled up some pictures and we picked what would work best for my hair. I’ve also seen Taylor and Rachel for haircuts and they were both so attentive and wonderful. Bonus: the salon gives great scalp and hand massages during the service.
Civello is always such a wonderful experience and I will definitely be returning!

Roses are red
Violets are blue
I came to Civello
to get a hairdo
I walked over from work
carrying a bunch of stress from that day
but the free head and arm massage
made the stress go away
Next was the cut
And my stylist Jen did her thing
The final product
Made me feel like a King
The entire staff is nice
the service was great
For a quality cut
come to Ontario and State

My last appointment was on May 23^rd for a haircut and needed to fix my bangs from a previous cut. Everything went well as usual with the shampoo, scalp and hand massages. However, when I got home and saw my bangs up close, I wasn’t 100% happy. It wasn’t smooth and well blended like the picture I’ve shown. My bangs are very choppy, uneven, mixed with long and short strands. I try fixing it by cutting off the long strands, but of course fixing your own bangs won’t do justice. Today, I’m still embarrassed to wear my bangs down so it’s been pin back since I got back from the salon. I won’t be able to wear my bangs down until I get that issue resolved by another hair stylist elsewhere.
Today, I finally called to cancel my next appointment in July and they told me, the appointment was never booked. Well, another reason to leave the salon for good.

I had such a lovely experience my first time at this salon. I went in after receiving a promo card at an event I attended. The workers there really exemplify exceptional customer service. I had a wash/​style with a very pleasant stylist, Deanna. She really pampered me with a dry scalp massage and hand massage while my hair was being deep conditioned. Deanna was so considerate, and continually checked-​in to make sure I was doing okay.
As I was on my way out, the makeup specialist, Kimberly, approached me and asked if I’d like to try lip color. She was engaging, warm, and a fantastic conversationalist and really made me feel comfortable. I shared I was nervous about a big public speaking event later in the day, and she was so uplifting and encouraging. Kimberly was one of the sweetest people I have ever gotten beauty services from (and she also shared she has only been at that salon for 2 weeks– you’d never know!). She also invited me to come back in and let her know how the makeup wore throughout the night, which I thought was really considerate.
Additionally, I really appreciated that both employees did not pressure me at any point to buy their products; one thing that makes me really uncomfortable when I have gone to other salons.
I would strongly recommend this salon and look forward to returning with friends!
Thanks for the great service!

After moving to Chicago about a month ago, I was searching for a good hair salon. I found Civello through Groupon.
I called them and set an appointment. I walked in fifteen min before as suggested by them. The ambience was nice and relaxing. I felt welcomed and cared for.
Stephanie did my hair. She gave me the Aveda complimentary sensory ritual (hand, scalp and neck massage) which was smooth and relaxing. Then shampooed my hair. We discussed how my hair should look after the cut. Also she gave me tips on how to take care of my hair at home. We made some changes in the look in end. The final look came out to be pretty good. (Check out the pics) She clicked them for me. How nice :)
She also explained about some of the Aveda products and gave me some samples. I will definitely be back and now that she knows how I want my hair, my cut will hopefully be even better :)
I say Civello’s worth trying. You won’t regret it!

I’m really happy to report that the amazing staff at Civello quickly took care of my highlighting mishap. I am 100% satisfied with the results and I have regained my confidence in their skills. I’ll be going back for sure now!

From start to finish the service I received from the staff at Civello was impeccable. I started my visit with coloring my hair. Jenny was my hair colorist and she did an awesome job picking the color for my hair and coloring it to cover all my grays. I have a lot of hair and she spent a lot of time and work making sure every piece of hair was covered.
Next Veronica shampooed my hair. Veronica is actually a hair colorist but during my visit she gave me an awesome hand massage, head massage, and was great with shampooing my hair. Her massage and shampoo gave me goosebumps! It was that great!
To round off my visit, Stephanie worked on cutting my hair. Stephanie is the ONLY person I trust in cutting my hair. As always I super love her and how she does my hair.
Everyone here is so friendly. I receive the same consistent service with Civello as I did when the salon was previously named Michael Anthony. Services are pricy but they are doing something right because I keep coming back! Their products are Aveda and healthy for my hair. Love this place!!!