Cleaned In the USA

They’re really nice, but a bunch of my clothes came back shrunken. One of my favorite work dresses is no longer work appropriate because the hem came up so much. I shirt I love is now a crop top that I can only wear tucked into higher waisted skirts.

Friendliest dry cleaner in Chicago so far, and I have been to a few. I took a sweater to get elbow pads at another cleaner. Not only did the sweater come back with a mark that didnt come out, but the patches were sown on terribly. I had that dry cleaner remove the patches, and try to get the spot out, they couldnt. I took the sweater to other cleaners to get the spot out and no one could get it out. Took the sweater to Cleaned in the USA, they were able to get the spot out, but also put the patches back on and actually made it look good. Great service.

I was referred here for alterations from David’s Bridal. I called on Friday morning asking if they could accommodate a rush order to alter my bridesmaids dress. The gentleman was very nice and mentioned to come after 1PM and that Francisa would help me. I put on the dress and Francisca pinned it at the sides and the hem line. I spotted a drop of blood on the bottom and one of the customers waiting pointed out that there was another spot of blood under my arm. At first, Francisca was extremely apologetic and the proceeded to wipe it out with a damp cloth. Then we found another spot of blood on my dress and she tells me that the blood had to have been there already and it wasn’t her fault?! After taking the dress off, she did get the blood stains out and we were able to focus on altering the dress again. Francisca stated she wanted to take in the sides and then have me come back and to ensure the hem line is okay the way it is pinned before she hemmed it. I live in the South Loop but she insisted that going back and forth three times was necessary. I came back the next day and she had taken in the sides and altered the hem line. This is fine but I could have done without the «run around». The dress was altered the way we discussed. She then tells me it would cost $ 80 and that she would only accept cash. Seriously? I did not feel «taken care of» to pay $ 80 for alterations.

I was referred to Cleaned in the USA by David’s Bridal to have a bridesmaids dress altered. The dress was purchased a long time ago and, of course, when I actually need it, I end up being 7 months pregnant. I was told by several people that all that needed to be done was to have a gusset added to the sides of the dress near the ribs and I should be good to go. Well — I brought my dress in and there was definitely not enough material to go around my ever expanding belly. The woman I worked with said that I needed to go to the fabric store and find more material. I did this without too much hassle and brought it back in. I do not have any familiarity with alterations/​sewing, so I let her tell me what needed to happen. I explained that everyone else had said that the side gussets would be fine, but she told me that it wasn’t possible because of the ruching on the dress and the fact that there were multiple layers to the dress. She ended up taking out the zipper in the back, adding the fabric in there and then adding SNAPS back in to hold it in place. Well — there was a ton of extra material that created waves in the back and the day of the wedding, the snaps wouldn’t hold for more than 5 seconds at a time. I had to be sewn into the dress to get it to stay closed and it was UGLY. Worst of all — the alterations cost almost as much as the dress: $ 125!!! There were two other bridesmaids in this wedding that were also pregnant (also 7ish months along) and they both had gussets added to the sides of their dress with the zipper staying intact. Either this woman didn’t know what she was doing, or she took me for a ride. Either way — I won’t ever be going back and I will be calling David’s Bridal to complain and let them know that they should not be referring customers to this company.

Great dry cleaners… very convenient location, super friendly staff, fast service, decent prices, and can always solve my random special requests. Great place!

Best dry cleaners I have ever come across! Fast, friendly, and reasonably priced… and the owner will deliver extra large orders to you if you need him to, which can be very helpful! Totally worth going a couple of extra blocks out of my way to take all of my laundry and dry cleaning here…(located right at the Wellington EL station).

I cannot say enough good things about this place. Let me at least try.
1) If you bring your stuff in by 10AM on the weekdays, they will have your stuff back the same day (that night after 5PM). Same day service for no additional charge? Incredible!
2) I have called them at 6:55 to say that I am 10 minutes away and can’t get there by 7PM and THEY STAYED OPEN JUST FOR ME. This is seriously over and above. That is REALLY great service in my opinion. And, their hours are great. They open at 7AM so you can easily drop off before work, pick up after work.
3) They straight up SAVED my favorite dress that was ruined when someone spilled a drink on me. I had it drycleaned at another place and they couldn’t get the stain out – I am SOOO glad I took it to Cleaned in the USA to see if there was anything they could do about it before I just tossed it. I am seriously bursting with joy… I LOVE that dress and now I can wear it again. I am so grateful to Francesca and Mike for going the extra mile where other cleaners fell short.
4) They did a GREAT job hemming some jeans for me. Looked as if I bought them at the store that way, and really reasonable pricing on alterations.
5) Their pricing is totally on par with other cleaners in town (not counting the $ 1.25 shirt places which I am too scared to try because that just seems sketchy). I wonder if people who complained about high prices in other reviews had coats in their order? Every dry cleaners charges a lot for coats to be cleaned – that’s just the way it goes. Anyway, whatever. I think their prices are totally fine.
6) The people who work there are unbelievably nice. I know a lot of people who kind of just toss that in as an afterthought… but seriously, it seems like almost everywhere I go I am treated with mediocre or crappy service. I think people who give great, friendly service deserve their due kudos. The people who work at Cleaned in the USA are really good people. That’s gotta be worth something these days.
Even if you don’t live right near Wellington brown line el stop, I would suggest you take your clothes here. Just hop off, drop your stuff off, and hop back on. There is even a redbox DVD rental unit at that station. Make it a two-​fer.

Staff is very friendly, and the location is convenient. Not to mention I always get me clothes back in a speedy manner (usually they can get them whenever you need them by). Have used them several times for hemmings, and patching, and everything always comes back looking great!

I have never written a review before on Unilocal,however I am so pissed off about my recent visit to Cleaned in the USA that I couldn’t resist. I brought in 8 simple tank top dress shirts to be tailored. I asked that the straps and the small section in the armpit be taking in just a smidge to make them less revealing for work. When I picked them up the woman told me it would be $ 216. Yes you just read that right. $ 27 a shirt. I was floored. She said that it was $ 12 for the straps and $ 15 for the sides. I only had 5 of them have the sides done and 6 of them with the straps. The price, if using her set price, should have been $ 147. I told her I wouldn’t pay the $ 216 so she cut me a deal and made it $ 96. She over charged me and then to make it seem like such a good deal dropped the price. I will never go back to this place again.
I was recommended by my roommate because she got a bridesmaids dress let out on short notice. I think it cost her $ 7 or something crazy like that… I figured this place was cheap but good.
I feel very taken advantage of. The man who did the pinning should have given me an estimate if it was going to be over $ 40.

Dropped off about a weeks worth of work clothes. Despite none of them coming back with heavy starch, like I requested, i got yet another surprise. I should say surprises, because when I got my clothes back a ruined shirt and pair of pants stuck out the most. Shirt came back with a huge brown mark on the front. It looked like it was from an iron but not to sure what it was. Secondly, I had a pair of white slacks that came back with red spots along the legs, not to mention a complete discoloring making them look off white. I threw out both the shirt and pants.
I will never bring another item of clothing back there again.

They will ruin your clothes!!! Do not bring anything you own there. I wouldn’t trust them with my dust rag.
Also Mike is a jerk

I decided to try this place because it is right on my way to the Brown line station and we had gotten a coupon in the mail.
1. There prices are a little higher than surrounding places.
2. I have had clothes cleaned there 3 times — twice, I had to wait for the person working up front to finish her conversation and get off the phone (2 different people). One actually tried to help me and still continue the conversation, but she did eventually end the conversation.
3. The reason I decided to not use this cleaner again was when I dropped off some khaki pants with a pen stain, thinking the dry cleaner would do a better job than me getting it out. The stain was marked with tape and I told them what it was. When I picked up the pants, the stain was still there, unchanged. When I asked (only because I looked specifically for this), I was told that removing the stain would leave a white mark (which I realize can happen with this color pants). However, I received no phone call about this, and I have had other cleaners call me to ask if they can secure loose buttons, etc. Furthermore, the pants were still cleaned and pressed, and I was charged for pants that still had a stain on the front with no effort to remove it or inform me that it could not be removed. Fortunately, I was able to remove it at home with some Shout spray, but by washing them at home, I essentially wasted my money at this place on these pants.
With a dry cleaner on every other block, I see no reason to continue using this business that charges more, with less customer service and sub-​par cleaning.

I dropped a pair of shorts off here yesterday morning, hoping they’d be ready by the evening and they were! The service was very friendly and the man working in the evening knew exactly which item I was talking about before I even gave him my ticket. I really liked the service and the convenience of it being on my way to and from work, right next to the el. It is a little pricier than other dry cleaners, though– $ 5 for one pair of shorts and their minimum charge for a credit card is $ 10.

So yes, they’re a very friendly staff. But once I had them clean two identical brand new skirts, and I got one back with them hem completely out. They fixed it with no charge, but the stitching is so thick, it’s almost unwearable. Then I asked them to remove wine stains from a dress, and by the time I’d noticed the stains were actually still there. I’m too nervous to ask them fix this dress, in fear of them ruining another favorite article of mine.
They’re good for the dry cleaning basics… Or maybe I’m just an unlucky customer with high demands.

Great shop. Very friendly staff that does excellent work at very fair prices. Plus they have dog treats to give to doggies since they let them in their store! My usual place for sure…

I agree with the other reviews that the staff here are all very friendly and courteous. This place is conveniently located right next the Wellington Brown Line-​great for dropping/​picking stuff up before/​after work.
I took 4 items here: a coat, 2 dresses and a sweater. The only reason I give this place 3 stars is because my total was $ 39! I think that’s a bit expensive. I must say that they do do a great job at cleaning clothes. I may start bringing just one item at a time so I don’t rack up another high bill.

All I have to say is that I had to go to pick up one load of dry cleaning 4 times before I got everything back.
The actual cleaning was fine but that’s not worth the hassle.

OK look… this place is really convenient, and the owner is really friendly. They do a good job when it comes to cleaning, but their tailoring service doesn’t quite cut it.
Case in point, I’ve brought in two very simple alteration requests, and they came back looking like something that was sewn together by a 2^nd grader.
I would recommend this place if you just want to drop off your clothes to get cleaned, but you should definitely reconsider if you want any sort of alteration done.

This is not the cheapest dry cleaners in town, and it’s not even the only one within a city block. But the service is highly friendly and considerate. I always get my chef whites cleaned and pressed here, and they do an impeccable job. You can even start a credit account with them in the «green book.»
Seriously, I was really taken by how nice they are there and the prompt and thorough job that they do.

The timing was great — I needed a pair of pants hemmed for a party less than 24 hours from that point. I was assured that the job would get done, and was happy that the attendant lived up to her words.
I must have been so happy with the quick service that I didn’t notice my pants were hemmed a wee bit too short and are now floods. I’ll award 4 stars overall in light of improper measuring skills :)