Cleaners On Division

Great dry cleaners, family owned business. I have had shirts laundered or dry cleaned there weekly for over a year with no issues. Excellent repair of a torn item. Prices are competitive and I have never had an item damaged. (Although I have never had couch cushions or comforters cleaned as other reviewers mention). They generally have you pay up front, but have let me pay later when I forgot my wallet because they know me. Always have been friendly… no complaints!

I decided to check this place out based on the better than average reviews some time back. Since then, I now see several bad reviews have been posted. I’ve been to many dry cleaners in the area. Customer service here is horrible and I am not surprised by the recent reviews of the way the mother and daughter will deny and not take responsibility for any issues.
The first time I came in it was with the daughter who was professional and friendly. The 2 other times was with the mother. 1^st time with the mother, I didn’t have the receipt. She scowled at me and said I should have the receipt for next time. I brushed it off. Fine I’ll remember my receipt Second time, I picked up my blouse and got a quote for a down comforter. She quoted me a high price of $ 40 so I said I’ll take it elsewhere. After she got the blouse I was picking up, I was about to ask a question and she cut me off and told me to move aside as she had another customers (note it was only 1 customer and even the customer said she has no problems waiting). I then said, I would like to know if you use environmental products in all your clothes. (I noticed the poster next to the register indicating they use environmentally safe chemicals). She responded «We send to factory. I don’t know how clothes cleaned.» Again in a rude and rushed way.
I understand that many of the dry cleaners send out their clothes to a factory, however, I expect owners to be somewhat knowledgeable on how the clothes are treated. And not be so rude about it. If the owner is so clueless, how can you trust the that the owner did their due diligence in selecting a factory that treats clothes with quality and care vs just selecting a place that would clean the clothes at the cheapest price?
Plus, they overcharge. She said that my down blanket would be $ 40 to dry clean regardless of the size. Other places charge by size and generally charge between $ 25 to $ 30 for a queen down comforter.
Fortunately, out of the 2 times I have had my clothes cleaned there, nothing has been ripped or gone missing like the past reviewers have said. But I will not be going back again.

Finding a tailor after I move is always stressful since I have my go-​to person that does a perfect job back in North Carolina. Unfortunately, it’s not very feasible for me to fly back to NC every time I need something tailored. I went to Cleaners on Division with a very difficult dress to hem. It has an asymmetrical hem and there is a delicate sheer fabric trim at the bottom. She had to cut the trim off, hem the regular fabric and re-​attach the trim. In addition, the straps had to be shortened. I went in for 2 fittings and the dress turned out perfectly! I picked it up the morning of my event and was very happy. The job cost ~$ 60, but it was really worth it. As long as I’m living around here I will go back to get anything hemmed.

Cleaners On Division RUINED our sofa cushions. We took in our velvet-​textured sofa cushion covers to be cleaned because of some water spots from past spills which were a little lighter than the color of the cushions. When we took them out of the bag to put them back on the sofa I was mortified. On one side of the cushions there is a permanent crease through the middle. On the other side of the cushions the whole texture of the fabric looks and feels completely ruined and now our sofa needs to be reupholstered or thrown out. We spent $ 30 on the cleaning and lost so much more money as a result. When we took them back they refused to take responsibility or reimburse us and were completely unapologetic, saying we must have done the damage ourselves. I also posted photos so others can see what happened.

These ‘cleaners’ ruined my black pants because they were using some sort of cheap chemicals and burned the fabric out. In addition to that — I had my vibrant green windbreaker cleaned here and after their cheap products it faded 3 shades. It was the worst cleaning experience. If you’ll notice a lot of the 5 star reviews are probably written by fake accounts who only have 2 – 8 other reviews total on Unilocal.Don’t trust these people.
When I brought my items up for a discussion she refused to refund the money and said there is nothing that can be done. These crooks aren’t afraid of taking your money in advance, but they are never going to refund you after they damage your clothes.

First off, they are the cheapest in the area! They are such nice ladies, always pleasant and helpful. They are all very knowledgable about all the alterations and fixes I need done to my clothing, and get things done right the first time.

This location is very clean and friendly. The lady that runs the place is very thorough and friendly. Great prices to get winter coats cleaned. I’ve taken a total of 6 so far. Very happy. Quick as well.

Moved around the corner and was looking for a tailor and dry cleaner. My new roommate suggested this place, Michelle the tailor is amazing!
She’s quick with alterations or dry cleaning, the few times I’ve needed it ASAP. Wonderful customer service with wonderful results.
I wear a lot of Vintage and it needs alterations. I frequently need shoulder pads removed, hems shortened, sleeves redone or waists taken in. She has been fabulous. Her price is fair. She made a mistake once on hemming a 1930’s dress that originally did not have a straight hem. Her hem was straight but didn’t correct the dresses inherent flaw. When I pointed that out, she apologized and took it back to fix again for free. She will dry clean or steam a dress if she thinks it needs it for free for me.
She also cleaned my 4 by 6 ft thrifted area rug for $ 22! What a deal for a kilm rug.

Very friendly lady at the cashier. Took her time to explain how they do business. Also replaced a button for one of my dress shirts. Prices also very reasonable.

It’s hard to differentiate among cleaners, since they offer the same basic services. This one is a stand out, though.
Most notably, the service is fantastic. Little old lady behind the counter is 100% dedicated to customer satisfaction. She is super friendly and always willing to revise a hem or re-​do a cleaning if it does not meet superior standards.
Second, they offer a great product at a solid price. I have been here with over 30 items and each has returned in pristine condition.
Lastly, this place offers same day service if you drop off by 9 am and pickup 5−7pm. Same day service is no extra charge, which is rare in my experience.
Bottom line: can’t beat it for service, price, or product.

Great, friendly, local cleaner. The lady who runs the place is superb.
I got my wedding dress dry cleaned here. I had shopped around with pricing but there is an industry standard minimum so you should just go to a place you trust. No «deals» to be had.
I went to go pick up my dress and the lady said she wasn’t satisfied with the bottom of the dress (where it had tracked dirt). She said she was going to send it back for a second cleaning which I appreciated. This place has standards.

Everyone here is very friendly, and I’ve had great service. I think the most important thing to know about it is that it’s prepaid, so you pay for the service when you drop off your clothes. But I like this, anyhow, because it makes picking up my clothes much faster. Prices are pretty standard, at least for shirts and pants, which is all I’ve taken there.