Cleaning Connection

Awful! I called within 30 minutes of scheduling to cancel, but all the sudden, nobody was picking up the phone! I emailed, left a message, and basically wasted my whole day to get in touch with them, and they still wouldn’t let me cancel.
I had specifically told them I need to get the cleaning done before 10am. They told me the cleaners will call me the day before my scheduled appointment to schedule the time, etc but the cleaners never called. I tried to reach them but I couldn’t get through, so again I left a voicemail. I got a call from the cleaner around 11:30, and the cleaner said it said «morning» window and I told him the morning window had passed. He then told me how awful the «scheduling agency» is and how his company is trying to move away from them. Totally unprofessional to put his contracting company under the bus and tell the customer about it. I told them I don’t need to know that but that basically both of them had messed up.
This is a short version of what happened, and I never got their service.

I echo the other reviews. I too wish I had read these reviews before I had booked my cleaning appt.
I had never used a cleaning service before, so I was somewhat excited to not have spend my free time cleaning. As it turned out, I ended cleaning again myself. Boo!
They gave me a four hour window for my appt. (8:00 a.m. — 12:00 p.m.). When they hadn’t shown by 1:00 p.m., I called and canceled the appt. Total joke. I will say that they did promptly issue me a refund.
A total unsatisfactory experience. You’d be well advised to look for other cleaning options, preferably from someone you know that has personal knowledge of the service.

I am extremely dissatisfied as to how my cleaning appointment was handled. Do yourself a favor and RUN!
I had a confirmed appointment for Wednesday, July 31^st for them to clean my condo after I moved out so that my tenant could move in to a clean place. The cleaning crew that was scheduled showed up a day early. Since I had already moved out, there was no way for me to let them in. I contacted Cleanify of this mistake and they sent the crew a text that my appointment was on Wednesday. However, no one called to confirm with me what time they would arrive on Wednesday. My tenant was scheduled to move in Weds night so it was already a tight schedule.
Wednesday morning, I called, emailed and texted Cleanify to get someone to confirm. Finally, I received an email from Cleanify in the late morning that someone will contact me. I was not contacted until 3 pm. The janitorial service called to tell me that Cleanify told them the wrong date (Tuesday) and didn’t look at their schedule to see that they were all booked up for Wednesday. They would have to move things around to come the next day. I was disappointed that they didn’t contact me about this mess up on Tuesdsay. At this point, my tenant was already moving in to a now still dirty apartment and would not be able to unpack nor stay at the place that night. I had to take a day off of work to come and supervise the cleaning so that I could ensure that the place was clean and help move items that were moved in to ensure that everything was done properly.
While the janitorial service that was used was decent, I will never use this service again and will actively tell people not to use them. I have sent a few emails to the «help» desk to convey how upset I am and have still not received a response. My phone calls have gone unanswered as well. I guess it’s my fault for not reading other reviews.

Cleanify’s business hours begin at 8am — Pacific Standard Time. So when no one showed up for the 8am (Central Time) move-​in deep cleaning appointment (that i booked 2 weeks ago), i had to wait until 10am before anyone would pick up the phone. I was told that «it looked like my job had never been sent out to a cleaning service» but that they would see who was available. I had a cleaning crew call me at 11:30 to say that if i was there, they could make it over in 20 – 30 minutes. Well, great — i already had to cancel everything i was planning on doing today anyway. They were nice, it was apparent that they squeezed me into their schedule, as they rushed and did a cursory job. and WOE IS ME that i did not look inside every cabinet and crevice before signing the sheet of paper/‘receipt’ presented to me at the end of the job (the receipt apparently indicates that you are 100% satisfied with the job done — if you are NOT, DON’T SIGN IT!) PLEASE NOTE: Cleanify REFUSES to issue ANY sort of monetary refund if you are not satisfied with the job provided. They will instead send another crew back to clean the job to your satisfaction, BUT, ONLY if you do not sign the form presented to you by the cleaning crew who cleans your condo the first time. So, if you are like me and want the inside of your kitchen cabinets cleaned (or whatever else), you’d better stand there and watch whoever comes to do it to make sure it gets done, or you’ll find yourself being inconvenienced a second time. The Cleanify representative i spoke with stated that they would send another crew to complete the job, but the earliest availability is Thursday. So, now that I’m moving in on Wednesday, i will be SO excited to put my dishes in the dirty cabinets; and then take all the dishes out of the cabinets on Thursday (because cleaning crews are not allowed to move personal property) so that the SECOND crew can come finish the job, and then i can put my now dirty dishes back in the clean cabinets. I would SO MUCH RATHER clean the cabinets myself this evening, but Cleanify will not give me any sort of refund, even though i paid an absurd amount for a cursory job ($ 230 for a 2 bedroom/​bath condo — the job i got was worth about $ 100). DO NOT make the mistake i made by going with Cleanify. I would give zero stars if i could — both for the cleaning service and for the customer service. They screwed up — and I’m paying for it. Absolutely ridiculous.

VERY expensive and you do not get what you pay for!!! Be sure to CHECK EVERYTHING before signing the final walk-​through form!!!
I was moving in to my new home and didn’t have time to check it all and found a lot of dust and dirt (in a pretty clean home to begin with) after the fact in areas that I had pointed out to the housekeepers. Two housekeepers were supposed to clean for 3 hours and 15 minutes and left after two hours, saying they had finished, because the house was already pretty clean. When I called to complain because of the poor service, the customer service manager (Traci) did NOTHING to address my concerns and I have not received a call back from the supervisor (Justin), with whom I left two messages. I was looking for a regular cleaning service, but will NOT be returning as a customer to Cleanify!