Clemis Dr. Jack

Totally unprofessional and inconsiderate to patient’s time.
I wish I had check these reviews before booking my appointment.
I’ve had on and off ‘swimmer’s ear’ for a few months. It’s not life shattering but it’s annoying and it keeps from from exercising the way I want to.
Find Dr. Clemis, BCBS lists him in Streeterville still. That should have been a sign but I chalked it up to BCBS’s incompetence, not the doctors.
Wait 45 minutes plus in the crowded waiting room, another sign, before I asked the receptionist how much longer. She advised there were several patients ahead of me.
WTF?
How can you be 45 minutes past the appointment time and still have people in front of you. They indicated that it wasn’t common and they were just ‘busy’. Obviously other reviews confirm that if you value your time you shouldn’t come here.
I left before seeing the doctor.
There are few things that bother me more than someone’s obvious disregard for your time in a professional setting.
I’d rather my ears keep bothering me than put up with that sort of treatment. Pun? Maybe.

I echo the concerns that other people raise about how this office is run. A BCBS representative referred me over to this office because I needed to see a doctor within 48 hours for an acute ear infection. I was hesitant to book with his office, because the appointment was on the far end of the 48 hour period (more discomfort longer). I booked and rescheduled my clients and internal meetings to meet the timing. The next day, I received a phone call that the doctor would be taking a vacation day over my appointment and that they were cancelling. When asking to see someone else or reschedule for the next day, I was told no. Calling back again, I learned that the next appointment was two weeks from the original appointment. This was incredibly disrespectful of a patient’s condition and time.

I found Dr. Clemis to be very, very good as a Ear guy, given a bad ear infection he treated.
But, today I walked out of his office because he either has a bad reception person (the older grey haired woman) and/​or he has an indifference to customer service.
When I gave the receptionist my Blue Cross/​Blue Shield card, the receptionist told me they don’t take BC/​BS. Stunned, I said, «You don’t take BC/​BS??» She then replied, «We do take BC/​BS. We take BS/​BS PPO’s.»
I replied, this is a BC/​BS PPO plan, pointing out the PPO on the card.” She then added, «We honor other BC/​BS plans, but we do not accept the BC/​BS „Choice“ PPO coverage.» I asked her «What is the distinction? Why don’t you take BC/​BS „Choice“?» She would not say. She only explained Dr. Clemis and the other Dr. have a policy of not honoring BC/​BS coverage under the «Choice» plan.
After taking the time to get down there and pay for parking… find parking, it was aggravating to hear that.
All of our time is important.
I don’t believe it is unreasonable to say, when you make your appointment, they should make it there business to tell you what coverage they don’t honor when they do honor some plans offered by BC/​BS. I also think we should be entitled to know why BC/​BS «Choice» is not honored and I expressed that as I left the office.
Knowing the distinction in one coverage plan from another under the same insurer and why by a Dr. chooses not honor a particular plan (as is their right) is also, I believe, not unreasonable. I can only imagine what BC/​BS might tell me after sitting on hold for 40 min, «You’ll have to ask your heath provider why they don’t honor your plan.»
Being denied the benefit of a $ 100+ Dr. visit that would otherwis accrue toward ones deductible is not insignificant.
I can not say I have anything negative to say about the Dr. other then this. He is quite good, but this policy roughly doubles my out-​of-​pocket expense in seeing him in so far as the cost of my visit will not apply to my deductable.
With the increase in deductables as a result of the unaffordable care act, this is significant for self insured people, such as myself.
Be well Dr.

I don’t normally take the time to write reviews, but given that I will be sitting in this office for another our past my scheduled appointment time, I felt it necessary. As a working professional I expect to be treated as such, and yet the office staff doesn’t seem to grasp such an elementary concept. If you are overbooked and behind, you notify your respective clients — most of which have lives and jobs to plan around — that you are behind. Add in the fact that I had to wait an additional week to see the doctor because he was that booked up, and you have a recipe for disaster. There were 4x as many office staff as there were doctors. Technically there were 6 office staff and one doctor. Does that seem right to you?! Save your time and copay and find another office to address your ENT issues. I, for sure won’t be returning.

A doctor is only as good as his office staff. The office staff here is incompetent and dishonest:
Over-​books appointments
Expects clients to wait over 1 ½ hours
Bold face lies to patients
*WILL NEVER RETURN*

dr clemis is great. he is old school, know what he is doing, and has a ton of experience. i would recommend him within a heartbeat.
the only issues people have with him are related to his office staff — i have never had an issue, or else i wouldn’t go there.

The office manager, at her age, should have a bit more sense than to make a patient who is in collections feel badly about the bill. I knew absolutely nothing about the bill — no one called me or mailed me any information about the bill going to collection or even setting up payments. The office manager was sooooo rude. I could not believe it! I work with patients and never ever would I belittle another patient in front of the waiting room because they have an overdue bill! In order to see the doctor (um, for 10 mins!) I had to pay it and the cost for the 10 min. visit — a total of $ 800! I wrote two checks and then stopped payment on the check because I got no answers, only a snotty attitude from the office manager and suggestions for further testing. But there was never any follow up. This was three weeks ago. I’ll pay the collection agency on a monthly basis which is what should have been offered to me in the first place. The customer service here is THE WORST EVER. And never again will I go to see this long overdue for retirement physician.

I went in for vertigo and waited over an hour and a half to see the doctor. I was there on time for my appointment. Otherwise, I think he’s very good and after Epley maneuvers were done at the next appointment by a technician (who did NOT make me wait long at all), my vertigo was gone. However, I had a follow-​up appointment with the doctor and called ahead this time to ask if he was on schedule or running late so that I wouldn’t miss as much work as I did with the previous appointment with him. The lady who answered the phone said he was on time, but when I got there I AGAIN had to wait over an hour to see the doctor! This was several years ago. He told me then that if I experienced vertigo again, I didn’t have to see him, I could just make an appointment with the technician who performs the Epley maneuvers to get rid of my vertigo. About 6 months ago I called to make an appointment for the Epley maneuvers and was told I had to see the doctor first. I’m going to ask my general practioner to recommend someone else as I don’t have the kind of job where I can take a two+ hour for lunch!

Do not ever go to his doctor. The staff is extremely rude beyond belief. I had been seeing him for about 2 years for bi-​annual ear cleanings. On my last visit they tacked on an extra $ 100 for him using a microscope, which he had already been doing every time he saw me. When I tried to ask why there was an extra charge, she said I would have to talk to the office manager.
Needless to say the manager was extremely rude. She wouldn’t let me explain and kept saying «You have to pay this!» I had no problem paying the bill I just was asking for clarification on the bill change. She then hung up on me. When I tried to call a few days later, I left a message for her and she never returned my call.
A few months later I tried to make another appointment with the doctor and she said «We can’t see you. It says in your chart that you were confronting us about a bill.» I couldn’t believe it. Because I was questioning my bill and the procedure they were going to deny seeing me after I had been a paying patient for 2 years? I told her I had no problem paying my bill, I just needed to know if the doctor would do any extra procedures on me so I’d be aware. And get this… she said «The doctor is too busy to be telling you what procedure he’s going to do. Now you’re being argumentative again so I’m going to hang up.» And that was it.
I have never seen anything this rude and deplorable. I would definitely suggest going somewhere else.