Cole Taylor Bank

This bank bought my mortgage, so I’m stuck with them and it is a very 20^th century bank. The customer service is only available by phone or in person (and I live a long flight away) on weekdays, during business hours.
There is no way to contact them via chat or email about website glitches, no mobile app, nothing even remotely convenient.
I sent in an additional payment to be applied to my principle, but was told that they can only apply full mortgage payment amounts, which will end up costing me much more in interest over the life of the loan. This is not the bank to go with if you have a choice.

Our mortgage is with Cole Taylor Mortgage and they are terrible.
Every single time we try to login to the website to check on our mortgage, we are locked out. It seems they cannot keep the login information up to date and have a VERY flakey online system, so frustrating.

When I first moved to Chicago, this bank was the closest walking distance and for some god for saken reason I thought I would be walking everywhere so there ya go. Although I still have a checking account here (and at Wamu, and at North Community) here are the things that REALLY are annoying:
1. In the drive through you can’t deposit a check without a deposit slip of your own. So they make you go into the fucking bank and fill it out and go to a teller. What’s the point of a drive through? None of my other banks ever make me do that
2. Their website is absolutely hands down completely RETARDED! It locks you out if you put in your password wrong 3 times. And not only that, then you have to CHANGE your password just to get back into your account? Therefore, I never know my password and am constantly locking myself out because I can’t remember it. It’s a vicious cycle.
3. That Laura woman is bad ass. She’s funny.
The inside of the bank is pretty, but I always feel like it’s about to get robbed. It’s got this weird eerie silence to it.
oh oh I almost forgot, to talk to Laura you need to sign in and wait for her, even if you see her 10 feet from you doing nothing. I sat across from her for 15 minutes once just waiting for the receptionist or whoever to say «go ahead» finally I had to walk over there and she didn’t even know I had signed in to talk to her.
I gotta close this account, for real. I think I only have it for nostalgic purposes anyway.