Connect The Dots Cleaning Services

I want to give ZERO stars because this service has AWFUL customer service. How many stars do you give to a cleaning service that doesn’t even show up? I give them an F. There are plenty of great, hardworking folks in this city; these people can’t count them among those good people. Sorry if you too were duped into a LivingSocial deal with ConnectTheNoShows.

I, too, bought a voucher through Living Social for this service. The first scheduled appointment was a no-​show. She was to be here at 11 and at 12 when I called/​emailed Gloria, she emailed back telling me that she was stuck in the burbs at a house «that I would have to see to believe». She said she’d be here within the hour — she wasnt — and continued to email me every hour or so until 430 when she sent another note telling me that «in good faith» she would reschedule AND give me a fee day of cleaning. Well, TODAY is the reschedule and she is another no-​show. She was supposed to be here at 11 again and at 1130 I sent her an email asking where she was… by 1 there was still no response so I sent her another note telling her that I would be contacting LS for a refund. LS was great and helpful and gave me a credit on their site. As if by magic, the moment I hung up with them, she emailed me (150p) and said «I sent you a text at 830 to confirm and never got a response». Well, I never received a text and I told her so and that I already requested a refund. She responded «that’s fine». Very unprofessional. And, she really doesnt seem to give a crap about being on time, reliable or good customer service. STAY AWAY.

I give this one star because you have to put a star. But the service was mediocre at best. I bought this living social and was excited to have a house cleaner. I was hoping to have a great experience and use the service many more times on a scheduled basis in the future. We keep our house pretty clean at all times. Every weekend we sweep and mop clean the bathrooms, etc.
Very basic stuff was not done like spraying the coffee table and kitchen counter tops. I asked her to sweep under the couch (we have hard wood floors), she said she did, but when I looked under it i can see clumps of dog hair and 4 tennis balls. She took cleaned and still wet laundry that I was drying on a drying rack and threw it onto the dirty table, i dont even understand that! Things were moved around like a photo that was in the kitchen was now in the bedroom, and I could see tons of spots on the «mopped» floor.
I hate to say it, but the house actually looked WORSE when we came back then it did before we left. I actually had to clean for an entire hour after she left just too put all my stuff away and clean up things that she missed. I left one pan in the sink, still there when I came back– easy basic BASIC stuff. AND she used all of our cleaning supplies, she did not even bring a vacuum. She was just very lazy and unprofessional.
The bathrooms were cleaned nicely, minus all our things moved around, but then again our bathroom wasn’t so gross to begin with since its only 2 of us and I cleaned them a week previously. The house also smelled good, but that was most likely because she found our Febreeze.
I called her and asked her «what happened» I mean really? two hours of work and it looked like this? She then said she did everything I asked for (she didn’t– I know because I can SEE that she didn’t), and then said I was a liar for even telling her this. I have since called LivingSocial and told them what happened and how big of a SCAM this service is. They did refund me completely, LivingSocial is wonderful, but I still feel upset and violated by Gloria and Connect the Dots Cleaners.
Be aware if you use these services. If you do, make sure some one is home to make sure you do not get scammed. I am thoroughly disappointed.

I really wanted to like this cleaning service, but they did a seriously mediocre job. When they arrived they had no buckets or mops. Perhaps I should have thought to ask, but whatever…
The apartment was clean, but again, it was just clean. Not sparkling, not spotless. I feel like after a thorough cleaning the place should shine. It didn’t.

Gloria, who owns the company, was a no show for the first scheduled appointment. Although we tried calling a few times, we didn’t hear from her until a couple hours later, when she tried to reschedule again via text message. Her reschedule text said she would be here the next day «after 12». She did not give us an exact time until maybe an hour before she got here. At this point we’re pretty frustrated because Gloria was showing us a lack of professionalism.
We try to support small businesses so we gave it another shot. When she came for the rescheduled appointment, she started off ok but she did not do a complete job (not even by «basic» standards). For example, she did not make bed even though at the beginning of the appointment she said she would.
Her offer to compensate us for the prior appointment she missed was to clean our second bathroom at no additional charge (apparently a second bathroom was not included in the price). It’s a basic bathroom and half of it is the shower that has 2 sliding glass doors. She did not clean the glass shower doors which were obviously dirty. So with dirty glass the bathroom doesn’t look or feel like it was (professionally) cleaned. Aside from that and the bed, who knows what other corners were cut. The first thing I did after she left was made my bed. It took me 45 seconds.

My fiancé purchased a Living Social deal for a 2.5 hour home cleaning. I was suspicious when I couldn’t find any information about the company online, but they did sent a professional looking confirmation email the day before the services were scheduled. However, they were a no show. We tired to call the company, but their phones were turned off. We were able to call living social and get a refund. The people over at Living Social said that they have received similar complaints.