Cooper Concepts

Cooper Concepts were supposed to be a professional buisness. A place for potential advancement and growth within the buisness. We went to several meetings where peopke high up in the company would boast about their successful lives because of Cooper Concepts. They had 3 cars and big homes… etc. So when I was hired I was super excited, I just had a baby 5 months old and needed a good/​long-​term job to support my small family. My husband had just lost his job. So this job is door to door marketing trying to get people to switch thier energy suppliers over to Spark Energy. We were taught and trained a very specific script and how to over come objections. Simple right? Not exactly. Dealt with everything from customers slamming the door in your face and threatening you to the cold rainy weather. Going home after walking around all day to no money earned (commission). The most I ever made was like almost 200 $ working from 12:30 to 8:45 and only having Sunday off. People higher up in the company kepy telling me that my checks would get better. The stress of rent coming up and keeping my family off the streets drove me insane. I was making no money. I had to borrow money to make rent. So eventually I quit and got a new job. They still owe me my final check of less than 200 $ (I have proof) and I hqve tried contacting several people about gettinf in for MONTHS! I KEEP GETTING IGNORED! DO NOT call yourself professionals because this is not okay. I need to pay bills and people back. And this is not the way to run a buisness.

Cooper Concepts has been sending direct marketers to my door on behalf of Spark Energy for the past week. The first time, the rep told me she was from the energy company and «needed» to see my bill. I told her I wasn’t interested, she said she would keep coming back until she saw my bill. I’ve declined their services on four separate occasions before finally taking down their names and calling their supervisor.
I told the sales reps I was not interested in what they were selling and asked them to stop ringing my buzzer and knocking on my windows. The reps, Larissa, Elisa, and Omar, said they would not personally return but that someone else from Cooper Concepts would be coming back. Omar said there was no way to remove me from their route. I asked for their company’s name and their supervisor’s name and number. He told me, «it’s Cooper Concepts, google it» and tried to ignore me. I insisted he give me the details immediately and I was finally given the name Apryl Christensen. Apryl was expecting my call, she told me they would not return to my home. I was not given an opportunity to air my grievances, which gave me the impression that aggressive and rude tactics are common practice at Cooper Concepts.
Instead of threatening me with visits from other reps, a simple, «We’re sorry, we won’t return, and we’ll send the message up the chain of command» would have sufficed. Omar «didn’t appreciate» my attitude. The feeling is mutual.
So if you want a direct-​marketing firm that will enrage your potential clients so much that they will discredit your company with their friends and neighbors, definitely hire Cooper Concepts.
Super-​awesome job, guys!