Crate & Barrel

I purchased a custom upholstered Colette bed. The quality of the bed exceeded my expectations and the delivery service was very professional as well. Definitely recommend furniture purchases from Crate & Barrel Chicago.

I am obviously obsessed with home accessories and decorations! This store is great. They have five floors and every floor is very organized with what they are selling to the customers. The staffs there would make sure you’re all settle at what you are looking for your home. They have staff that can advise you on what you described and they will look for the similar item for your home.
There are also bathroom on the third and fifth floor. They are super clean. If you are shopping around this area and needed bathroom, this is the perfect place!

I wish I could give half stars. This was a solid 3.5, and I’m rounding up to 4 since the fellow who helped me was super nice.
I’ve been researching couches for a few weeks now, and this was my first trip to experience the C&B couches I like in person. It was a busy Sunday afternoon, I was alone, and I was dressed very casually, so I had very low expectations for customer service. I walked around and browsed various couches and chairs for about ten minutes before someone approached me to offer help. The fellow who helped me was incredibly friendly, which I really appreciated, but about halfway through showing me three couches, he explained that he’s not really a furniture rep and only had limited knowledge to share. If I were ready to make a purchase, I would definitely have asked for the woman he said is the actual furniture rep. I also can’t help wondering if there was additional useful information, or recommendations, the other rep could have offered.
As for the actual sofa/​couch selection, I was disappointed. I’m looking for something both cozy and fashionable/​modern, which is apparently nearly impossible to find. Dear Furniture Retailers: Not everyone lives in a giant house in the suburbs with space for both a beautiful formal sofa and a cozy family room couch! Right, where was I… I loved sitting on the Lounge II couch with its cloud-​like cushions and awesome 40″+ depth, but the fabric options seemed geared toward a more traditional aesthetic, which is a no-​go for my modern eclectic style. The rep did mention that I could pick a custom fabric, but he warned that this could increase the total price by up to 50%, which, nope. He then showed me the Verano as a more stylish option, and the fabric options were definitely better, but it’s not even in the same universe when it comes to comfort. I also briefly looked at the slip-​covered Harborside sofa, and I’m not convinced that it wouldn’t look dumpy without constant washing and fluffing. And so the search continues…

Furniture shopping? When you go to C&B on MI ave, ask for «St. Mary.» Mary is all over finding a solution and providing accurate, detailed and creative advise for their full line of furniture. During a recent stop our rather unconventional request for a side board with special features was met with a great attitude and a focus for customer service. She went above board (no pun intended) to find a resolve with had a great, straight forward attitude what was peppered with a full knowledge of the product… Not to mention a great sense of humor.

Went in with my wife while she was shopping and spending money I decided to sit on one of their display couches and rest. After maybe 5 minutes a rude salesperson came over to me n said in a rude tone… «I see your couch surfing, I need to show this to someone who might actually buy it «. I said, well how do u know I may buy it. She said, again in a rude tone «I know your not because I work in the furniture dept». Told my wife to drop what you going to buy because the sales lady here is very rude to crate n barrel customers. Never get my money CnB.

Always excellent service, selection, quality. User-​friendly Website affords convenient shopping online, and picking up items in store avoids shipping charges.

What an absolutely beautiful C&B flagship location. Upon entrance I was greeted by a bubbly greeter. She asked me what brought me in today. I told her I was looking for rugs. She informed me that the store is pretty spread out but that the rugs were on the fourth floor. She advised me to look around each floor as I made my way to the fourth. I did just that.
There are 4 floors of merchandise. My favorite pieces of C&B are the furniture and wall art. The leather furniture feels extremely well made and you can smell the genuine leather.
Even though I was looking for a rug, I wasn’t too amazed by the selection. My studio is modern/​minimalist; Zee Gallerie is more of my style.
However, this Crate & Barrell truly does have beautiful furniture. And the associates here give you great customer service but don’t hover.

You’ll find everything you need for the kitchen here. Only thing is, everything is spread out over several floors. If you know w g at you’re buying, ask instead of looking everywhere to save time. Otherwise it’s a nice store with very friendly associates.

Hugo was the consummate professional when my fiancé and I purchased a large rug from C&B. He helped us save on delivery fees and take advantage of various sales and discounts. I was really impressed by his relaxed and extremely competent approach to sales. Normally I buy everything online without a second thought, but he reminds me of why it can be useful to visit stores!

As soon as I walked in here, I was greeted by three people. They were all so happy and wanted to know if there was anything in particular we were looking for. The store is very clean and generously spaced, which was nice because it was busy but we were able to get around without bumping into anyone.
I am a big fan of this store because of its reputation and the endless options of ideas! The store in general is reasonably priced and for someone who was starting a new chapter in their life, this place is the way to go. I am in love with all the colors they use for their items. It’s so vibrant and always puts me in a good mood! The furniture on the other hand is a tad pricey but it is a step up from Ikea. I would call this place a classic modern look.

I understand that this is the flagship store for This C&B. They do have a wide selection of kitchen gadgets and beautiful tableware and furnishings. The sales lady who was offering tea tasting was terrific.
So why only three stars? Well, this store is not the same since the founders are no longer involved with the company.
On the first floor I saw a nice hand soap and hand lotion specifically for the kitchen sink area. These were «testers» so inquired with a different sales lady about a new one. She sent me upstairs to the second floor. The salesman on two sent me to the opposite corner of that floor where they had bathroom supplies. The person in bathroom supplies sent me up to the fourth floor cleaning supplies department. The lady in the fourth floor cleaning supplies department went out of her way – she went looking in back and came back five minutes later with the display soap and lotion from the first floor. Nice effort, but the lotion had been partially used as a tester. She passed me off to a male cashier, who couldn’t figure out the price. But then 20 minutes had passed on this quest for kitchen soap and I was running late so I had to leave.
All the employees were nice, but it’s evident that organization, training, and morale have deteriorated ever since the founders have left the company.

I love the way this one is laid out. The staff was unbelievably nice and Anthony specifically really helped me with buying a shower present off a registry. The guy who helped me upstairs carried my items for me and wrapped them. I didn’t have to lift a finger and felt very spoiled. I would love to go back if I had any more room in my kitchen for new items.

***This is a nice and clean Crate and Barrel; while there are many floors, the selection is kind of limited because the store itself is fairly narrow; prices, as expected, are high here***
I am not sure what the parking situation is, but I imagine parking is very expensive given this Crate and Barrel’s location right in the heart of Magnificent Mile.

Here with the family, buying everything.
I do mean everything.
Baking, Kitchen décor, Grill novelty tools, framed photographs and prints– this giddily bougie store makes grown ups happy… Relatives visiting from out of town, wanting to do all the visiting things because right now Crate & Barrel is having their annual sale!
You might not believe it but Unilocal,I held back, kept it under $ 30. I reined it in.
When I had my very own apartment I used to grow three kinds of mint on the terrace to make mojitos. This is great because mojitos can make a bad day good, a good boy bad, cool you off and chill a crowd out– a voluminous pitcher in summer is pretty close to perfect.
Also, I have broken three citrus squeezers… even the cast metal ones because I’m so serious about mojitos.
I bought a vintage glass citrus squeezer once upon a time, but it is so teeny-​tiny that it isn’t really practical.
Two heavy, gigantic pyrex glass ones hidden behind grill tools on sale– and you know I’m going to put that to work… clutching one like a newborn baby and telling it all my summer culinary dreams of cocktails and marinades– another woman stopped me and asked where she could find one just like it… directed her and told her that there was only one left that I selflessly left for her. She was charmed. C&B owes me commission!
I also found a muddler. It is smooth, solid wood, unvarnished, rather long (yes, pitchers!) and remarkably inexpensive. An upgrade from the authentic but stubby one in current duty.
Then we found the «Bottom of the Barrel» which included a number of wonderful final markdown items… I picked up a heavyweight solid metal measuring spoon collection which is a big upgrade from the plastic set purchased at a dollar store, with the paint worn off so you kinda guess at which is which measurement. Yeah, YOU try to measure molasses from plastic– might be a table, might be a teaspoon– takes forever!
Point is, y’all need to come over to my place for mojitos. I’m ready.
Step around the labyrinth of C&B shopping bags from the relatives and sit back, this is going to be a brilliant summer!

So Chicago, generally reasonably inexpensive, and always really cool style.
I love stopping here — or any of their locations
There’s always something I want.

This review is about C&B in general. I’ve been shopping a bar and hutch for quire a while band everytime I go to take a closer look at C&B’s furniture, there are serious constructions flaws and many things uneven. It’s almost like they’re a glorified Pier One when it comes to wood furniture. I would stay away from purchasing any wooden furniture from this company.

Quick notes on furniture shopping:
I started my hunt for living room, dining room and all sorts of furniture here. Their pieces were comfortable and homey. If I wasn’t shopping for stuff for a condo, I may have picked up a few pieces here. But after browsing elsewhere, I also found the prices here somewhat higher. I will say, most of their staff had no clue on furniture pieces (maybe they only train on kitchen).

I hate to give a Crate & Barrel a poor review, especially since my wife and I love their furniture and usually get good service. We even had our wedding registry through them. But I have to write this review due to the very poor service we recently received from the 646 N. Michigan Ave location.
We placed an online order for a pot rack through the C&B website. We can’t receive package at our apartment building so we opted for store pickup. The North Ave store did not have the item available for pickup so I chose the Michigan Ave location. My wife was going to be somewhat nearby so I put her down as the person to pick up the item. I got the order confirmation email and then about an hour later another email saying the item was ready for pickup.
Unfortunately, when my wife arrived they couldn’t find the item. They made her wait about 20 minutes and then brought the bad news that the item wasn’t to be found. But… I got the confirmation that it was ready for pickup? They gave her a business card and said to call back the next day to see if they found it. Instead, I called the online phone # to cancel the entire order. The customer service rep online put me on hold and contacted the store. Lo and behold, they found the item. What the heck? So, we went back the next day together to pick up the item. AGAIN we waited for about 15 minutes, and finally they found the item. But still, the damage was done. We wasted about 3 hours traveling back and forth multiple times trying to get this item. Ugh!
Thankfully the online rep said she would send us a gift card for all our trouble. That will help, but the problem wasn’t with the online people, it was with the store people. I still like C&B, but I was very disappointed this time around.

This is the Mecca of all Crate & Barrels!!!
5 floors of awesomeness!!!
They have the best kitchenware and appliances ever. Things you didn’t even know existed.
My whole kitchen is all Crate & Barrel. People complain that it’s pricy but you get what you pay for. Everything here is QUALITY!

J’aime y passer de temps en temps pour voir les nouveautés pour équiper sa maison Qualité/​prix raisonnable :-)

I love this Crate and Barrel, and I’ll tell you why: it has everything. See a trendy coffee table on their web site? It’s there. Need to pick up just one more napkin to complete your set (and North/​Clybourne is out)? It’s there. They seem to have a never-​ending supply of merchandise. I really have to question why I go anywhere else because I always seem to end up back here.
The layout of the store is a bit different, but as only Crate and Barrel knows how to do, they’ve found a way to make it work:
First Floor
Kitchen (gadgets, utensils, cookware, food)
Organizing and Storage
Decorating & Accessories (tends to be more seasonal)
Second Floor
Bed & Bath
Dining (dinnerware, drinkware, linens)
Decorating & Accessories
Third Floor
Furniture
The employees are usually willing to point you in the right direction — one even spent more than 20 minutes in the basement searching for a particular item for me! Overall, it’s a very pleasant store and one that doesn’t get flooded with Michigan Avenue tourists.

Ein absolutes muss wenn man in den usa ist. eine kreuzung zwischen habitat und das depot mit einem schuss mehr qualitaet und geschmack. und das in den usa. wirklich beeindruckend. hier in chicago zudem ueber 3 etagen von betten bis weinglaesern alles zur schau gestellt. alles zu sehr zivilen preisen, sehr geschmackvoll und ansprechend. schade, dass es c and b nicht in europa gibt.

un endroit exceptionnel: vous achetez 6 verres à 1 $ pièce, et avec le sourire, on vous proposera un emballage individuel … vous avez déjà vu ceci en France? Une leçon pour nos «grands magasins“et leur personnels si peu stylés.
Par ailleurs, c’est un rêve du shopping «design compris».

Jaaaa ich möchte einmal einen Shop-​For-​Free-​Geschenkgutschein gewinnen! Bei Crate & Barrel könnte ich wirklich meine Kreditkarte glühen lassen. Ich liebe diesen Laden.
Crate & Barrel gibt es wirklich fast in jeder größeren Stadt in den USA. So auch in Chicago auf der Michigan Avenue. Hier betreibt die Kette ein mehrstöckiges Kaufhaus.
Hier bekommt man alles für zuhause: Küchenbedarf, Dekoartikel, Glas, Porzellan, Geschenkartikel, Bilder, Decken, Möbel, Zubehör, Kerzen, Kochbücher, Töpfe, Teller, Besteck, Tischdecken, Badmöbel, Teppiche, Kleinmöbel, Sofas, Gartenmöbel und und und
Hier findet jeder wirklich etwas! Für Amerikaner ist es mehr oder weniger unser IKEA. Aber gerade für uns Europäer ist ein Einkauf bei Crate & Barrel so toll, da man mal andere Sachen sieht als Billy & Co!