CUSP

Every time I go to Water Tower, I give CUSP another chance, yet every time it fails. There return policy is awful and confusing, and the customer service is some of the worst I have ever encountered. The workers do not say hello, and when you ask them something, they act like it is such an inconvenience. HELLO! You WORK there, get over yourself.

The customer service here was absolutely horrendous. Definitely hindered me in spending any money at a place where the employees act out of disgust for their customers. I’m disappointed… Neiman Marcus should step into this; their service is always amazing.

I have been in and out of this store a few times to browse and have not bought anything to date. As I am not a big frequenter of Neiman Marcus, I have not had occasion to venture into this store. My most recent stop here was in January, when there are sales/​discounts aplenty. The items here are trendier/​younger and some pieces were marked down; unfortunately those that I liked (a Joie blouse with sailboats and an Alice+Olivia sequined dress) were not part of the discount. I only spotted one salesperson, who left me alone while I looked around the store. Had I been on the hunt for something more specific, this might have rankled; as a casual browser, this hands-​off approach suited me just fine. I most likely will not make Cusp a regular stop on my shopping/​browsing rounds but if I am in Water Tower Place and it happens to cross my mind, I most likely will take another look-​see here.

I love CUSP, all the sales people are friendly and helpful, especially Crystal! They help you pick out great clothes at the price point you are looking for. Great place to shop and the customer service is awesome!

CUSP has some nice items that worth checking out. But the customer service really varies. Some sales associates are nice and some are rude. Better improve before get hit really hard especially in this bad economy. People only spend their money in places where they are treated very very well.

I think this store should be on a reality TV show such as «Retailed Takeover» — where a critical British accent lady comes in and teaches all the sales associates to give better customer services.
Why do they have such issues with exchange? return? I bought a shirt when I was in a hurry and decided to exchange it for something else, and needless to say I got such a bitchfest by LOOKS from the girl who was checking out (not helping, just checking out).
Ah next time I’ll save my $$$ and head up stair to Aritzia. If you really want something from here, go online to their website. They have free shipping (sometimes) and you don’t have to deal with these snobby sales girls.

This store is awful! They have atrocious customer service and a horrible return policy. The sales associates are all rude and unhelpful.
I bought a $ 400 jacket from this store this summer. After wearing it no more that ten times, the zipper broke. When I took it back to Cusp to see if they could repair the zipper (I didn’t want to return it, it’s a great jacket), the sales associate told me that once the merchandise leaves the store it is «out of their hands» and they are not responsible for it. What sort of store doesn’t stand behind their products?
While generally they have cute items, I refuse to shop at a place with absolutely no customer service and that refuses to take responsibility for selling defective merchandise, and you should too. If these sales associates and the store continues to have this horrendous policy, they will surely go out of business, as you can get the same clothes at Saks, Nordstroms, or Bloomingdales where the company stands behind its merchandise. Shame on you Cusp.

Wow, I was shocked at how rude the sales staff is here. I’ve spent literally $ 1000’s at Neimans and work with several different sales rep’s at high end boutiques and department stores, they are always graceful and helpful when I need something. I walked into Cusp on New Year’s day with my girlfriend, we each dropped around $ 900. I was baffled at how rude the sales rep’s were when I had to return ONE top with tags attached in PERFECT condition, I couldn’t find my receipt anywhere, they managed to locate my receipt in the system but still insisted I can’t get a refund (store credit only — as if I’d ever bother shopping with them again) even though it was well within the 30 day return window! I finally managed to locate the receipt after frantically looking for it everywhere, when I returned my top I got nothing but a sour response from the 2 girls at the register — PAH LEEEZ! Get over yourselves! All of the brands they carry can be found easily (and most of the time at better cost) at Neimans contemporary department, Intermix, Scoop etc. They can take their ‘tude and shove it. Some people really need to get over themselves.

Don’t really understand all these lackluster reviews but I like this joint. Last fall I found a bad-​ass pair of stilettos on sale and a HAWT pair of leggings that I wear often, which haven’t yet shown any signs of wear and tear. This trip, I found a pair of House of Harlow boots I had been lusting over for months and were sold out online— ON SALE AND IN MY SIZE!!! In my world, this never happens. I get compliments on everything I’ve purchased here, especially the boots.
My experiences with customer service were just fine – friendly, helpful and making phone calls to other stores to check for items… everything you’d expect CS to be in a store of this caliber. AND you can even use your Needless Markup card, as CUSP is a subsidiary. I’m a loyal customer.

Horrible customer service. I wore a $ 45 bracelet once and it broke (but is probably fixable). Thinking this is a higher end boutique they would stand by their product I was sorely mistaken. The male assistant manager was snotty and didn’t offer any apologies or solutions only told me that an item needs tags attached and to be returned in 30 days (and it is still in their store and I bought it 3 weeks ago). I said «so you don’t stand by your merchandise?», he just said «no». Are you kidding me? It’s a dumb $ 45 bracelet and I would’ve taken a store credit and probably spent more in the store! Target has better customer service! Absolutely ridiculous. Never going back.

So, I had never heard of CUSP but since there was a groupon, I thought I would try it out. I went in there and soon found out that a) it was way overpriced and b) everything was «stick insect size. Nonetheless, I found a cute headband (with peacock like feathers) and gloves you can text with. This set me back $ 85 or $ 35 plus the groupon. A week later I decided I wanted to exchange the gloves for mittens. same price, same brand, different color. The manager told me I had to pay the difference. As Ali W stated, «what a load of crap». After arguing with her for a few minutes, she basically said she would exchange them but I could never return them. Whatever. What a be-​atch with a capital B. she basically threw the mittens at me. I proceeded to tear off the incentive coupon (provided to groupon customers to come back again) and give it to her stating that she has lost a potential customer and that I will never come back again. I called Groupon and they were very apologetic. I know it is not their fault but a company, such as CUSP, should not offer a groupon if they are then going to treat those customers as second class citizens.

I went here to get fleece socks for my hunter boots. The sales associate told me that i should get a medium/​large because i wear a size 7 and that should be fine. She was wrong. I had a feeling she was wrong, but when i went home to try them on they were way too big. The next day I went to exchange them for a medium and i could not because i had used a groupon and i would have to pay more more to exchange sizes. I thought this was complete crap. It was the same product just different size. Seriously? Well, it is definitely my first and last time in Cusp. I think everything in there is overpriced and not even that great.

I walked into Cusp hoping that prices would be slightly less in comparison to their sister store, Neiman Marcus. But sadly, I didn’t notice a difference in price at all. The store pretty much sells the exact same merchandise one will find at Neimans, but it narrows it down to just the «trendier, more fun» clothes. They carry the same brands: 3.1 Philip Lim, Alice + Olivia, La Rok, Diane von Furstenberg etc. Even though I can always find something I must absolutely have here, it’s nothing original, it’s Nemian Jr. I do agree with some of the other Unilocalers, that the staff needs a lesson on customer service. They’re seen but not heard and not very willing to help.

I agree with Jessica. They have serious customer service and quality issues. I purchased some undies and a tank here and returned the undies upon noticing I already had them, and it was a $ 25 thong… and it was refused, tag attached, well within my 30 days, had my reciept… what gives? Oh well supposedly I return too many things to Neiman Marcus, well within their store policy, but nonetheless I am somehow a worthless customer to them now and they refused my return.
Got my bank involved now and am filing a discrimination lawsuit. Definitely not a place you want to be spending hundreds of dollars when many other stores on Michigan Avenue sell the same items with less of a headache.

«Browse and go,» as I like to put it. I’ve never purchased anything here in the few times I’ve been in, nor did I have any real reason other than to look around. They have cute but expensive dresses, tops, pants, and designer denim that you could also find at other stores. They also carry some purses, shoes (Haviana flip flops galore), and a handful of skin care and make-​up products from Kiehls, Nars, Smashbox, just to name a few. I didn’t have any interaction with the staff, so I can’t say comment on that part. Otherwise, if you need a quick dress or outfit and are in Water Tower, browse and go here.

I’ve been in and out of this store a few times and finally purchased something today. The clothes are nice but expensive. I think some of the stuff that’s full price is on sale in department stores. Anyhow, the sales people are okay, but not great. I did like a lot of their dresses but whatever I touched was over $ 300 so I decided to buy a shirt and leave.

I had a little bit of time to kill yesterday while waiting for my husband and son to meet me for dinner downtown so I went into Cusp for the first time and have nothing but good things to say about this great store. My only complaint, in fact, is that I don’t have more disposable income (and less of a conscious) as I easily could have purchased thousands of dollars worth of wardrobe items there. Really. From mascara and tights to shoes and purses (with a variety of super stylish clothing in between), Cusp is a fabulous one-​stop shop for fun and trendy clothing and accessories.

It’s a sister store to Neiman Marcus and I thought the prices wouldn’t bite me as much as they do as in her older sibling’s hub. Nope, they still do and perhaps it’s for the namesake. After all it’s not Target blue label :) As I’m having such thoughts I am strolling the aisles. Dresses, nah me saw better ones in chain boutiques. The shoes section was ok as well, not below the waist and not above either. As I was walking out… wait a second, oh look at these tights and they’re purple. Nice!

I was rushing to find a pair of shoes since my heel broke, and only got the shoes that I purchased because the ones that I liked best out of the selection that they had there. I strongly believe that had I not needed a pair of shoes at the time and came in browsing I would not have purchased any shoes. The staff was very helpful and accommodating getting me out quickly, giving their feedbackand opinions. Plus, I got a good sized bag to put my broken shoes in to carry with me. It’s certainly kind of pricey, the Sam Edelman heels I got could have been gotten at least $ 10 cheaper elsewhere and has coupons offered at this other location. I may browse in for fun again, but it’s good to know that this place exists for any future emergencies.