D Spa & Pet Boutique

I used D spa for grooming and dog walking for three years and have to say they are the best! Evan was my dog walker for three years and never disappointed! He was great with my dog and always so reliable. My dog was very sensitive and not always friendly so I really appreciated Evan’s temperament and friendly demeanor, not to mention how trustworthy he is! Chad and the grooming team did a fantastic job shaving my dog every time I brought him, I was always impressed with the thorough job they did. Never saw any cuts or scrapes and like I said I have a pretty diva dog.
This place is great, not sure where all the negative reviews are coming from but this was a god send to me when I first moved to Chicago. I’ve since moved to Boston and wish I could find as great a place as D spa.

We have been going to DSpa for grooming since it opened and have always had great service. Chad and Hailey have done such a great job with our dog since she was a puppy, the cuts always come out well. Our dog is nervous around other dogs and going to the groomers is not fun for her but they have taken great care of her, get her done quickly and promptly call us when she is ready. One tip is we prefer the unscented shampoo.

D spa is great. Chad and staff are always wonderful. My dog used to shake as I drug him in to get his trim. At D spa he runs right in and is always happy and energized when I pick him up!

I cannot say enough great things about D Spa and the owner, Chad. My dog Bailey is 16 years old and I wouldn’t trust any other person/​service. The salon is always very accommodating for last minute grooming services. I love how the salon offers a non crate atmosphere and all dogs can still be safe and not anxious. Chad also provides boarding services and Bailey loves staying with him. Whether it’s a couple of days or a longer stay, I can tell Bailey feels comfortable with Chad and his crew.

I was highly disappointed in the dog-​sitting service provided by the owner. I was a loyal customer and took my dog to get groomed on a regular basis and had complete trust that my dog was being taken care of while we were out-​of-​town when using the pet-​sitting service. Each time I picked up my dog after returning from a trip, I noticed her behavior was slightly off. The last time I used the pet-​sitting service, she had feces all over her rear end, was scared and not herself, and when I called & emailed to ask what happened I never received a response. I was extremely disappointed and upset with the lack of customer service and communication.

I recently moved into the neighborhood and thought I would try out a new spot for my dog’s nail trim. That was my first mistake. Chad was the groomer and I explained that my small chihuahua mix was fearful and doesn’t love getting his nails trimmed. He immediately tried to just scoop him up and of course my dog didn’t appreciate that. He was Unilocaling and Chad said «Oh, I don’t think this is going to happen today.» My second mistake was not walking out right then. Chad proceeds to get a muzzle, which, I understand, I don’t want him to get bit either. Makes me then pick up my dog and hand him over. My dog is screaming and Unilocaling, something he has never done before. Chad began to get a bit annoyed with my dog and was rough. My dog was so fearful, he actually peed and expressed his anal glands. Something I have NEVER seen him do. When the agony was finally over Chad brought him back to me and said, you are going to have to give him a bath because he pissed and shit all over. Those were his words certainly not mine! Nice way to talk to an already upset customer. Needless to say, me or my dog or anyone I talk with will ever see Chad for a nail trim.

I would like to acknowledge Chad, the owner of D Spa, for his generous donation to the «Stock the Shelter» event I attended. I was collecting dog and cat donations/​supplies for a «Stock the Shelter» event in which donations of dog and cat supplies, food, leashes, collars, toys, etc were donated to various shelters across Chicago. Chad graciously donated 4 heaping bags of dog and cat supplies, multiple bags of food, and dozens of collars and leashes! There are many dogs and cats currently in shelters who are nourished and cared for by your donations. Thank you Chad for your kindness and paying it forward.
With Gratitude,
Amy

I took my 6 month old Golden Doodle to get a grooming and was very happy with his new hairdo! The blonde lady grooming him was so friendly and even though she had her hands full she made me feel like she was actually listening to our requests and gave us suggestions. I’m not a picky person when it comes to these things, but I was happy with what she did. The man behind the counter wasn’t the friendliest and even though the door and their website states it’s open until 7pm on Fridays, told us that we had to be back by 430 at the latest because they close at 5. Okay fine, not a big deal, but maybe change your hours on your door to reflect this. Also, at the time, our puppy was about 20 pounds. I’m nowhere near an expert on grooming, but when your website states that it’s around $ 50, or $ 60 for a medium sized dog, I was a little shocked to see $ 90 on the bill. Plus tip it came to $ 108. Maybe this is the norm, but I thought it was a bit high. I’ll probably shop around for the next place.

They did a great job on my dog! It was a quick introduction which worried me a little, and the fact the groomer ran the vaccum with my dog behind the gate with her, scared him a lot. But I was very happy with the work she did! I will certainly give them another shot for the next hair cut!

We recently moved to Chicago from warmer climates. Chad took the time to give us advice about caring for our dog in snowy conditions. Additionally, he and his staff gave our dog the best grooming she’s ever had. A black lab sheds more than most. They took the time to clean out her undercoat, and we haven’t seen any additional hair a week later.

Horrible!!! I took my puppy in for his first TRIM. I made it very clear that I like my pup shaggy and Chad — the groomer– appeared to understand– in hindsight he seemed like he was in a rush. Chad took off three inches of hair. I am so sad. He doesn’t look like my dog anymore:(
I will never return and will warn others not to go here.

My dog Shiloh, an Eskie, went D Spa after a terrible experience another local groomer She was well taken care of, looked GREAT and had the appropriate cut! I’m so glad I found D Spa. They will see her again! Thanks Guys.

5 stars for Evan, Chloe’s Walker. The staff are super friendly and it is very convenient. Evan can usually walk the dog whenever… if just given 24 hours notice! DSpa can do a quick turnaround and do a walk on shorter notice if need be, you’re just not guaranteed your usual walker.

Just called to make an appointment with these people for my cat. Why did I do that? Because their website says that they groom cats. However when I called and man who had an attitude for no reason told me they don’t do cats. I asked, well why is it on your website. To which he then asked if my cat was nice and went into a whole thing about maybe they could do it but if my cat is bad, blah blah blah. I ad to interrupt him though. Why? Because I have worked as a vet technician for 6 years so I know more then this rude guy on the phone will ever know and I can’t stand when inexperienced people working in the animal field try and spread a bunch of garbage that isn’t true just to benefit their business. This ends up causing problems with animal health care because you have all these people coming into the vet with all these ideas in their head about their cat or dog that they learned from their groomer or dog walker or whoever and they just simply aren’t true. I know my cat, she is better behaved during a haircut then most people. So in any case, this place is rude and they advertise services on their website that they don’t even provide. There is no logic in that. I wouldn’t want someone with no logic going near my pet.

Love D Spa! My pup came home tired from playing with the other dogs and looking good to boot! My dog hates cages so it was great that D Spa lets the dogs run around free before and after their grooming!
I also love that you can book appointments online. Makes it super easy for those of us that can’t remember to call during work hours.

Went to D spa today and they were awesome! They treated Babydoll like their own… definitely going back !

Chad is the best. D Spa is a bright and shining example what is great about small business.
I have been taking my dog Scout to Chad for over 6 years. Not once have I seen any cut, scrape, or irritation after a groom. Just an adorably fluffy and good smelling pup.
Chad and his staff seem to know every customer by name and by dog. The grooming is excellent. They let your pup play with the other doggies while he/​she waits. If you have a problem you can talk directly to someone who can do something about it and then it gets done. The pricing is reasonable.
This review is long overdue. D Spa does an excellent job and handles my dog with complete care!

This is a fantastic place. Affordable, patient, and definitely displays a compassion and thoughtfulness for animals that puts them above the rest. I have recommended this place to my friends and and have always been extremely pleased with the service provided as have all those I have recommended utilize their services.
My dogs get a great cut, come home happy, and (even more exciting for me) come home tired. I have used groomers in the past and been dissatisfied with the general level of cleanliness at the location and/​or the comments made by the groomers about my pets and/​or other animals. I have never had these concerns here and do not think it is even in their nature to speak ill of the pets in their care.

The last thing I want to do is get in a conflict with a business owner over the internet. I find it childish and immature to be written about in any sort of negative manner for feeling unsatisfied. I feel that my feelings towards my dogs grooming experience were justified and I should not be penalized for the negative experience.
I wrote this review recently and not immediately after the cut because I wanted to be sure it was not my dog that caused the problem. I was told that he moved around too much and that was the reason for the cuts. Not scratches, there were cuts. I recently took him to our old groomer 15 miles away and he came home with a wonderful cut. After asking them if it was typical for a dog to come home with any sort of scratch or blood they said absolutely not.
I appreciate you wanting to defend your staff but this was my experience and it was a negative one. That is not to say all other clients have the same experience. I find it highly inappropriate to feel you need to write back after my comment. I believe I have freedom to an opinion and I am allowed to voice that opinion. It is not necessary to attack me for writing what I did, I wrote the facts and the experience. It is very rare I ever have anything negative to say about any type of service whether for my dog or myself, but I felt as though I would share my experience. I wish you only the best in your business.

Chad is great but it seems as if he has a revolving door of groomers working under him. I’ve been taking my 2 dogs here for the past 2 years or so and didn’t have any issues until a few months ago. I picked my dogs up and put them in the car and once we got home I realized there was blood all over my car seat. My dogs nails had been cut too short and were bleeding everywhere. Not the end of the world. I realize it happens sometimes. But my car interior now has some stains and my dog seemed pretty annoyed.
So I emailed Chad. His first response just brushed me off. At this point I decided I would not return. A few hours later he sent me a second email saying he would put a discount on my account and he would personally do the grooming from now on. A few months later I made an appointment to bring my Ava and Rory back. They looked great at the end of their appointment however I was not given a discount nor did Chad do the grooming. Will not be going back.