D&A Dermatology

I saw Dr. Patel and had a good visit with her. She took the time to explain things very well and was very informative and thorough. She prescribed a newly created cream for what is a simple skin condition that had a $ 180 copay (no generics available) so I called back to get another option. They then had me go through a pharmacy in another state which they said could get me the cream, but for a lot less money. They also said the pharmacy would call me within 24 – 48 hours which they never did. It seemed like such overkill to prescribe a new designer cream that a generic could have done just as well with. The billing part of the whole experience was highly questionable. I had a copay amount which they charged to my credit card, but then there was another $ 100 charge that came through on the same day without any reason. I called and they said the second charge wasn’t on my account.

This was my first time seeing a dermatologist, and Dr. Patel is wonderful. She is thorough, kind, and explains everything the way a doctor should. She’s very sensitive and understanding, as seeing a dermatologist usually has a lot to do with your appearance. I’ve never had a doctor be more involved in my appointment before, and she really knows her stuff. As a bonus, I easily booked an appointment on ZocDoc and didn’t have to wait weeks+ to see a great specialist. If you’re looking for a wonderful dermatologist, book with Dr. Patel.

From the second I walked in I didn’t like this place, the receptionist is snotty and demanded a credit card so bills «don’t go to collections» (and you know, charge you 50 $ if you don’t cancel your appointment 24 hours in advance) I told her I don’t use a credit card and I ft have one so i cannot give her one, and maybe if this is a «policy» it should be listed on the website on the new patients section where I had to fill out all of my insurance info before hand, isn’t that your job? If I had known I «needed» a credit card, I wouldn’t have scheduled an appointment here. Finally she left me be about the credit card… Jackie my nurse was very friendly I answered questions with her for about 20 minutes and saw dr. Ida. The second he walked in the room he already knew what to prescribe me, without even giving my skin more than a glance. Weird, does everyone get the same regimen to start regardless of their skin? I only talked with him for a minute or so… He suggested to the nurse who suggested to me that I should get a full body cancer screening on my next visit because I have a «mole on my neck.» So I’m on my way with some topicals and prescriptions and face washes. Spent about 100 in office for just two, and another 70 at the pharmacy. With my copay this cost me over 200 for a single visit. But that’s okay I was ready for this acne to be over with and hopeful it will help. A month later I’m back for a follow up, my face looks the same, and the receptionist is still a snotty brat. I had a different nurse this time. And I told her I didn’t want the cancer screening thing, I’m here for one reason and that’s my acne and I don’t want any detours. Turns out dr. Ida isn’t available this day (did anyone charge a 50 dollar fee to his credit card on file? Just curious) so dr Patel was there instead. She talked from the second she walked in til the second she left and put words in my mouth and wouldn’t let me have a single say in what I want. Tried to upsell me on light therapy and microdermabrasion. That’s nice, I wish you cared more about my face than my money. I was so infuriated that she wouldn’t let me talk and literally ignored every word I was able to squeeze in there. It was like she didn’t even hear me, and it was almost scripted. Do I exist right now or am I invisible? So another 30 second chat with a doctor that doesn’t care. Great. But whatever I’ll keep going with the regimen. So I go to pick up my prescription a few days later that the nurse «called in for me» apparently it’s not ready and they need authorization from the doctor, so I give them a call wondering why this is a problem. maybe CVS maybe not? Who knows. I reach the receptionist who explains that no one is in the office today. Really? Why? So I have to wait over the whole weekend to get a call back to even get this figured out. I did receive a call back but since thinking about the entire experience over the weekend I’ve decided I don’t want to go back here at all. It’s a waste of my time and money and that’s all they care about, is your money, and not your face or skin or wellbeing or your feelings. So ill be finding another dermatologist else where. Long story short my face is still the same, but I’m short about 400 dollars and I’m more frustrated now than I was before going here.

I’ve been going to Dr. Patel for a couple years now. I think she has a great bed-​side manner. I receive weekly emails about their specials for chemical peels and such. I made an appointment with Monica, the new aesthetician, and had a wonderful experience. I did the SilkPeel special, and it was my first time! She explained everything, was very gentle. I left feeling clean and well-​informed! Bought a package and will be definitely returning often for more treatments.

their appointments are the worst ! i already waited for 3 weeks to only have my appointment cancelled ! u would think that they will reschedule me with a closer appointment but they set my appointment after two weeks from canceling ! and i have an urgent condition ! no customer service

I was seen by Dr. Patel for cyst on my finger. She froze it and asked me to come back in a month for follow up. When I went back for follow up I had to pay $ 260 dollars for previous visit (they said that was my deductible) which is fine. At the follow up she gave me prescription for shampoo for spots on my hands. The visit was all together 5 minutes. At the front desk I asked Kit I believe was her name if there is any charge for that day she said no you are all set for today it was just a follow up. Few weeks later I receive a bill for another $ 160. When I called Stacy in billing and asked why is this costing me and the insurance over $ 600 she said they did not receive any payment from insurance, but she will check with the doctor if they can do anything about that. I have not heard anything from them since. I called again today and Stacy in the billing said that the system did not save any of her notes and she apologized for not getting back to me and she can not do anything about my bill, because she gave me shampoo for the spots. And this time the balance is $ 94.This place is ridiculous all I heard from them is a lot of um, and confusion… By the way cyst came back 2 weeks later which I got rid off with turmeric believe it or not

I saw Dr. Toral Patel in 2011, I believe this was at her old practice. She was great. I have a skin condition that multiple dermatologists had told me they could do nothing about. Most of them would just start to shake their heads as soon as they saw me. When I saw Dr. Patel however, she evaluated me with an open mind, and made a recommendation that actually ended up helping! It didn’t fix the problem totally, but made it visibly better, and improved my self-​confidence significantly. It was amazing how just a slight improvement affected my state of mind. I would never forget that actually.
P. S. I hope this is the same Toral Patel… Is there more than one female dermatologist in Chicago with that name?

I really like Dr. Patel. Very professional, clear and concise with her communication. I was there to have an annual skin check. Dr. Patel was extremely knowledgeable, thorough, and great bedside manner. After my skin check was finished, Dr. Patel suggested 3 mole/​freckles to be removed on a precautionary end to make sure all was fine. She gave me a list of options and was not pushing one way or another. I scheduled the removals a few days later and the procedures were quick. I would highly recommend her.

I love this office and Dr. Patel! I went in scared as I could be because I haven’t been to a dermatologist in over 4 years. I’m in the sun a lot and am pretty tan most of the year.
Dr. Patel and her staff were the best. The office is beautiful, sleek, and clean. Dr. Patel was so kind to me and put me at ease right away. The skin exam was very thorough but I didn’t feel violated in any way. She found two spots on my back that she said look fairly innocent but recommended I have them removed. So I’m going back in two weeks for that procedure and I’m not dreading it at all. :-)
I highly recommened this place!

If there is a better dermatologist than Dr. Toral Patel, I don’t know who it would or could be. She is patient, as empathetic as is human possible, and extremely knowledgable. From the first time I found her when she was in a practice at Northwestern, to the opening of her own office in Lakeshore East, she is determined to please, and make sure the patient is comfortable, and knows exactly what she is doing.
I am so choosy about what Doctor I see and especially when it comes to my skin. She did a full body work over and found a few spots that she said we should keep an eye on, and she did a few filler procedures, like Botox and Juvederm. She is so caring and feels bad that there is any pain associated with the procedure. I adore her warm and caring manner, as well as her extensive knowledge and expertise.
I have never, ever waited in the outside waiting room for more than 5 minutes and she does not pack in her patients. She prefers not to be that kind of doctor.
I cannot come up with more wonderful words for Dr. Toral Patel. She is the best ai have found in my 60 years of experience!
I have been her patient for 5 years.

I was pleased with my botox treatment. Dr. Patel was congenial, professional and on time. The facilities were clean and updated. I will definitely return.

This place rocks. I take my daughter here and they have always been friendly. One time they messed up the appointment time but they were able to squeeze us in. THey overheard us talking about the fact she may miss karate because they were squeezing us in and they immediately came over, gave her a lollipop and got her in with the good doc. Dr. Patel is nice as are her nurse practitioners. parking is a breeze. it is a royal pain in the ass to find it the first time, but once you know, it’s super convenient.

I am an international student who had a little pegmentation problem area. the receptionist told me that doesnt cover by my insurance. so i decided to pay … it was 50 $ to get an appiontment … then ive paid around 200 $ for 2 creams which ive found them online both for like 60 $ … bottom line … i think they are very expensive.

Dr. Patel spoke at an educational session I attended, and she seemed intelligent and warm, so I decided to make an appointment with her for a skin check.
I arrived on time for my appointment, waited about 10 minutes in the waiting room, was put into an exam room and then sat there for nearly 45 minutes. When Dr. Patel came in, she apologized and said she was dealing with a patient with a difficult situation. This didn’t really help the fact that I had already been in her office for an hour before seeing a doctor. I was thisclose to putting on my clothes and just leaving and rescheduling. People have to take time off work to come because she’s only open during business hours, so I expect for my appointment to be kept on time, or at the very least not an hour late.
I could probably deal with this except for what happened next.
My exam was over and the doctor and nurse said their farewells. I took off my gown and was in the process of retrieving my clothes hung next to the door when the nurse walked in on me. She knocked while she was opening the door and I Unilocaled. She quickly closed the door but not before everyone by the reception desk saw my naked body. I quickly got dressed and opened the door. The nurse said sorry about that, and I said, «Well, yeah after everyone’s seen me naked now.» And she said, «Oh no one saw you, I kept the door close to me.» And I said, «No, that man sitting right there saw me; I certainly saw him.» And she said, «No, no one saw you.» I felt so violated and embarrassed. I left and felt like crying.
That pretty much ruined my day. I bought some wash from the receptionist (only $ 14) and it would’ve been nice if the nurse had told her I was buying it so I didn’t have to awkwardly explain it in front of the waiting room that had just seen me undressed. Maybe they could’ve just given me the wash for free after the whole ordeal?
Poor customer service. I’ll be finding another dermatologist for my next visit.

I had an irritating itch and needed to see someone right away. D&A was able to fit me in the same day. I was even able to fill out my paperwork online prior to my visit to speed things up which was great! The office is very nice, clean, new, etc… Within a few minutes, I had an extremely professional consultation. It was obviously busy being that they squeezed me in, so I was given updates every couple of minutes on when they’d see me. Dr. Patel was extremely thorough, diagnosed me, took a sample, and had me out with a prescription.
There was a glitch between my insurance/​pharmacy/​office so my prescription didn’t make it to the pharmacy that evening. Dr. Patel called me at 9pm that night to check-​in and be sure I got my prescription but my pharmacy was closed. Never had a doctor call me after hours for something so minor. My prescription was filled by 9:30 am the following day. Definitely top notch! I’m very impressed!

I went because of eczema. Dr. Toral was real nice and explained well about my condition. She was also super nice when I asked of other concerns. The office is pretty new so it is nice and clean. The staff there are nice too. Super plus is that it’s not too hard to set up an appointment quickly.

Dr. Patel is kind, caring and listens to your concerns. She set up a cleansing régime for me within my price range and answered all of my questions.
Great office staff as well!

I will be the first to admit that I am super picky about doctors… more so than anyone else I know. I recently moved to Chicago and had to find new doctors again. With so many options it can be really overwhelming. Not so fun.
I called to make an appointment here after looking at a lot of different dermatologists online. I picked this office because Dr. Patel is younger and the only doctor, the office was new, and there was a nice (navigable) website where I could request an appointment online. I was able to get in the following week on the day that I requested. The next week — this never happens with a dermatologist (I’ve waited 2 months before)!
The office itself is brand new and really nice. I waited for a minimal amount of time and Dr. Patel herself called me into an exam room. Dr. Patel is really great. She’s friendly and actually listens. I recently started experiencing breakouts… something that, in your 20s, is pretty awful. Dr. Patel seemed sympathetic to my plight — she didn’t simply write off my concerns and never talked down to me (my least favorite thing about many doctors). She told me her exact plan for me, explaining every step and answering all of my questions.
Only time will tell if my skin will improve with the regimen provided by Dr. Patel. If this doesn’t work, I feel confident that she will find something that will. I’m really glad I was able to find such a good dermatologist. I highly recommend this office!
***UPDATE***: I first went here over a year ago and my skin was terrible. Now it’s completely clear thanks to Dr. Patel. I could not be happier!

Being that a new dermatology office opened steps from my place, and that my other derm office was on Kinzie, a 10 minute walk I decided to try out D&A.
I can say when I called to make the appt the person making the appt kind of made me not want to go here and gave me a different image than what the place is about-​The person seemed confused and not really sure of times or what is going on-​Maybe it was a fill-​in person?
When I walked in that morning for my appt I was impressed with how modern the place was-​So sleek and contemporary, really cool vibe inside with lots of magazines, yay!
Since I was the only one there I went right back and had the assistant ask me questions on my skin, products I use etc. This visit was to see what products I should use due to the fact that RevaleSkin care was going to be discontinued-​I didn’t want to go searching by myself for something and play games with my face and see what works and didn’t and waste money–
Dr. Toral Patel came in and I addressed my concerns and she was able to see what I needed and told me about the products she recommended and as well told me what she uses-​I really loved that she told me what she used and that it didn’t bother her skin-​We both were using the RevaleSkin Cleanser so that helped me to trust her recommendation would be good–
The assistant provided the list of what I should use/​try and as well I was given samples of Glytone Cream Wash Step 1 kit and an eye cream-​I used the products as soon as I got back, scared I would have reaction face but nothing bad happened–
I am actually using the Glytone products that was given to me, I bought the full size (on Amazon, much cheaper) sorry Dr. Patel :(
As well I use the Vivite Hydrating Cleanser, Vivitie Day Lotion, Exfoliating Scrub and the Luminere eye cream-​I am happy with all and my skin looks so different since going to see Dr. Toral Patel-​She knew what she was talking about and none of the products irritated my skin-​I would have never known about these products if it wasn’t for her–
I would buy products there but they are so much cheaper on Amazon and since I am being sucked dry with my rent here at Aqua I have to do all I can to save money–
But I can say Dr. Patel did not lead me in the wrong direction, I had no issues with the products she recommended and honestly my face looks so radiant now just after a month seeing her–
I will go back if I want any treatments, maybe light exfoliation or to ask about masks etc. I really like her and her staff and to be honest what made me feel so relaxed was the décor and the office itself-​Just so clean and had no medical feel to it at all–
Ladies in the area I suggest Dr. Patel, she was so nice, professional and helpful–

Called to find out about pricing for chemical peels, which I have been getting at a different dematologist/​med spa for years. D&A is located in my neighborhood, so I thought it might be more convenient and worth checking out.
When I called, the girl who answered the phone said «like…» and «um…» so many times I was pretty convinced she had no clue what a chemical peel was… or that I had accidentally called an office in L.A. and was speaking with a legitimate valley girl. I was also confused that they offered «partial» chemical peels. What does that even mean?
Explaining I wanted my whole face treated, she said the cost would be $ 225. That is $ 100 more than what I pay at my other office for an ultra peel, where I get great results at a better price, and definitely better customer service. I think I’ll stick with what I know. Check out Thrive Med Spa in the Gold Coast if D&A doesn’t work for you, you won’t be disappointed.