David Yurman

I have the traditional sterling silver rope bangle bracelet with 14 k gold knobs on each end that my mom gave me and I wanted to get another bracelet to compliment the one I’ve had. Service was friendly, professional and with a smile by 2 staff members to show me everything David Yurman has to compliment the bracelet I wear almost everyday. I ended up with a link bracelet when I was sure I would get another bangle. I like how the reps each put in their own vision of what I thought I wanted from the Yuman look, and they were right. The shop is somewhat imposing as their prices are generally sky high. Staff is helpful when asking for help, which is what I did. I think there’s a lot of lookie Lou’s that aren’t interested in buying, and thus, they are ignored by employees. I found that a simple question had a flock of reps ready and willing to help me make a purchase.

Great friendly customer service from Kimberly. I haven’t thought about David Yurman for years. Not sure why. They have some really unique new pieces. I will be back!

I own a few pieces and the sales staff was very very friendly and great customer service!!! They cleaned my jewelry and gave me a complementary cleaning/​polishing cloth. If I could I would give them 10 stars.

Worst service on Oak Street, save yourself the frustration. If you are buying service is ok, if you have a repair or exchange be prepared for rude service and no smiling that’s saved only for the buyers???

I don’t find myself in fancy jewelry stores very often, but my fiancé and I went here for our wedding rings. Over the course of trying them on, getting sizes shipped, etc. we went in several times. We worked with different people each time. Everyone was great. That could be because we were dropping some money, but still. Really nice to us and very accommodating throughout. We are in love with our rings (and each other!) and they are really great quality.

Went in only because Nordstrom didn’t have the ring my wife liked. So I showed them the ring using the Nordstrom app and it went down hill from there. Their attitude was to get rid off me as soon as they could. I don’t get the attention they gave other pedestrian that where in there. I rather go to Nordstrom it’s the same stuff and I get a much better service.

Love David Yurman on Oak Street. The employees are very hospitable and helpful.

Diana B. was my sales person today and she was very helpful, kind and she knew exactly what I was looking for. As soon as I walked in, she greeted me and was very warm and welcoming. She was not pushy at all and gave me advice on my purchase and showed me a few different styles of what I wanted.
We even decided on the next purchase already! I’ll be back to see her very soon.
The store is very clean, all the associates were very nice and I had a very pleasant experience. Diana also gift wrapped the present for me. As a man shopping fo rmy wife, the entire experience was just excellent!

Sterling silver+Colour-enhanced semi-​precious stones+poor Q&A= David Yurman. Poor craftsmanship, AWFUL timepieces-​recieved 1 as a gift and I never wear it b/​c it does not keep time, but EXCELLENT MARKETING! Anyone who pays this much for SILVER JEWELRY needs their head examined! Oh, and it’s all or nearly all made in China! Some consumers are so unaware

Quality Yurman store. The store is relatively large so they have a good selection of pieces. The staff is very friendly and not overly pushy. They also clean your jewelry for free! While I normally get great service when I go here, on occasion I’ve gotten the vibe from some employees that they don’t think I can afford their jewelry. However, their demeanor always changes once they see that I own various Yurman pieces. Typical. But I guess what else would you expect at a high end store.

No returns — only exchanges within 10 days. They did not mention the no returns — it is in the fine print.

I bought a bracelet from this department store. And I agree with others that the sales are helpful and give useful guides. However, horrible after-​sale destroyed everything. They charged me for remove some beads and promise when it’s done they will make it free shipping to me. I waited almost 3 weeks and did not get my bracelet. When I called the sales, she said they have already get the bracelet back to the store weeks ago just not yet shipping. And they need to charge additional 45 to ship it! Or I should drive to there pick it up! Seriously this is not they promised free shipping! Even though it takes me only 45 mins to drive there but I don’t want to waste any time for their mistake!

Customer Service was excellent at this location, I needed to have my ring bigger and it was done for free. Sarah was very helpful, will be back again!

I agree with the others, great service & selection… BUT gift givers beware… the return policy is STORE CREDIT ONLY, much like all the other boutiques on Oak St.

Just had an amazing service experience in the Yurman store on Oak Street in Chicago! I broke my bracelet and took it in to see if it could be repaired. Within minutes I was walking out with a replacement. It’s great to see that there are still companies that promote great customer service and loyalty. My wife and I have been Yurman customers for years; our wedding bands are Yurman! This only confirms our trust in this company and the service they provide. Customers for life!

Amazing customer service.
A year-​ish ago, my boyfriend bought my DY ring in Virginia. It didn’t fit, so I took it to this store to have it resized. At the time, I was 19 and something I really appreciated was how polite and helpful the staff was since we all know salespeople can sometimes be rude to younger people. Anyway — I go to school in St. Louis and when the ring was done being resized (approx. a month later), I was back at school. I didn’t want to ring sitting around until I was home again almost two months later. I called the store, and they were very helpful in coordinating with me so my father could pick the ring up for me. Made for a very pleasant transaction! Will be back to shop the next time I’m home!

no.

DY and I go way back. He’s my bro, and I’ve been a faithful customer for years. Generally, I’m a pretty frugal dude, but will admit that I act in the most fiscally irresponsible manner when I enter this store.
Seeing as though I have a watch fetish, and my wife is obnoxiously high maintenance, I usually purchase jewelery pre-​owned, because I’d go broke faster than Nicolas Cage, if I did not. BUT, good luck trying to find pre-​owned DY stuff on Ebay or CL. In my opinion, this says something: When people buy DY, they like the product, and do not want to part with it. Since this is the case, (UGHHH) I must pay retail.
The gals at David Yurman on Oak Street have always been nothing less than professional and helpful, even when they know that I’m just browsing. Recently, when I went in this particular store to special order a ring for my wifey, there was a minor mishap, on behalf of the shipping center in Texas, NOT this store in particular. The store, and shipping center were true pros, and even waived the shipping, and discounted the ring 10% for the inconvenience.
Great selection, and top-​notch customer service! As conveyed earlier today to the rep from Texas who offered a follow up phone call, I will continue to pay David’s mortgage for years to come.

With Valentines Days upon us I figured there isn’t much harm in a little suggestive reviewing. Since mostly everything I’m coveting comes from this David Yurman store anyway, that certainly makes things ultra convenient now doesn’t it?
For those that know me, I’m a bit of a glitz and glamour type of gal, and the David Yurman collection offers up some of my favorite in casual jewelry wear. The DY pieces are ideal when looking for something you’ll wear everyday, give as gifts or even a little somethin’ somethin’ to pair with a new timepiece — Yurman bracelets and rings have really stood the test of time and wear, at least for me. Plus I just adore the clinkity-​clank of a half-​dozen assorted cable candy bangles on my wrist. Bling Bang Bitches!
I’ve visited this Oak St. store many times and have always received impeccable service. Whether I’m just browsing or coming in with a purpose, ahem, that 18k albion citrine ring, it never seems to impact my treatment from the staff. Typically, this boutique carries the largest collection of David Yurman available in Chicago — way beyond what you find in the cases at local department stores; quantity and quality is the name of the game here. I also like that you can drop in anytime for gratis cleaning of your pieces, shine cloths and any repair/​sizing needs.
Shopping may be a sport, but hunting and pecking for my finds is not… thanks for making things easy DY!

I’ve spent years of visiting my favorite man, David Yurman, in dept stores like Bloomingdale’s and Neimans, where he doesn’t get nearly enough space with just 1 or 2 display cases. But that’s all changed now because he’s opened his very own lovely store (right across from my gal Jimmy… Jimmy Choo that is) on Oak Street.
I’ve been anxiously awaiting the opening of David Yurman’s boutique for months now so was ecstatic to see yesterday that they have been now open for a week. A nice surprise, although a phone call would have been nice from Mr. Yurman after all the money I’ve spent on him… I kid.
Anyway, the store itself is gorgeous, the sales associates have huge smiles on their faces (I would too if I got a discount on David Yurman!) and the jewelry selection is VERY impressive. Also VERY expensive, but worth splurging on.
So for all of you who forgot my bday a few months ago… please head here ASAP!