Dental Dreams

Avoid this place. I took my wife here, and we arrived at 5pm. We gave the receptionist our insurance card and we were told prior to treatment they would need to verify my insurance. We sat down and patiently waited. At 5:58pm a tall woman with short blonde hair went to speak with the receptionist’s. She said to them…“Theres too many clients and its closing time. All hands on deck we have to move these people fast.” as a new patient i translate that to… i wanna go home lets do a half ass job with these people. I also noticed that most of the patient’s they had were using medicade. Several people who arrived after us were seen before us and they used medicade. Anyway after that office manager said those things, i felt this was not a professional office and that my wife deserves better. We got up and went to the counter to tell the receptionist to forget about us seeing the doctor, and that we are leaving. The girl speaks before me and says my dental insurance company closed at 5pm and they could only provide limited services until their able to contact my insurance company. I told her that i was on the phone with my insurance company and i asked them what time they close and i was told 6 pm. I also told her i called them around 5:30pm to look for a dentist in my area. Needless to say they tried to convince us to stay but we made it clear we were out of there. The receptionist lied directly to my face. I couldnt take it anymore. Also if kids running around and screaming, and fighting bothers u, avoid this place. They have a indoor play center for kids and all the parents seem like teen moms who dont care about their kids behavior. I hope this review saves someone time and aggravation. Take your hard earned money elsewhere.

This place has been the WORST dentist I have every been to in my life! I should have gone with my gut feeling and turned around and left once I seen the ghetto recepitionists and public aid patients.
So here’s my story:
I came here because they offer evening/​weekend hours and walk in emergencies. Which works perfect with my hectic schedule.
So I came in for a cleaning and WITH an appointment I WAITED close to 2 hours before I was seen. Everyone (all Medicaid recepients) that arrived after me were seen before me! I was so angry. The office manager apologized for the delay and had me see the dentist that just became available. Let me just state I’ve had cleanings done before and this was the worst one I’ve ever had! The hygienist was sticking the suction machine practically down my throat and I practically couldn’t breathe. The dentist (Dr. A) wasn’t any better, she told me that I needed 2 fillings but couldn’t do it that day since it was closing time and she wasn’t going to stay late, so I needed to schedule another appt (that should have been the moment I walked out and looked for a new dentist).
I came back another day on my lunch hour for my next appt and waited 20 mins this time only because I started to pressure the receptionist. The dentist starts to fill in my cavity and it felt like it was a taking forever to do it, well I didn’t realize it, but she made a mistake. She didn’t give me a mirror like they normally do after a procedure (another sign that something is wrong). Well a couple of hours after leaving and the numbness from the meds went away, I’m slighty bleeding and I discovered a gap between my tooth and gum. It was painful when I ate because food was getting caught in between, but I thought to myself she must have hurt my gum so I’ll just need time to heal.
I tried dealing with the pain and hoping it would go away but after a few weeks I called back and complained and was told to come back to have it checked. They had me see a new dentist since I refused to deal with the 1^st dentist. They took another x-​ray. The older male dentist fixed the filling that the original doctor messed up. I wasn’t suppose to be charged since this was their mistake but a month later I’m looking at my EOB and there they go milking my insurance and trying to max out the benefits. UNBELIEVABLE!!!

Broke down. Dirty. All the assistants acted like they hated working there, and I was ripped off. Went for a simple cleaning and came out with nothing. They apparently can’t clean your teeth if u need a deep gum cleaning which costs $ 350 for the bottom teeth only. So I paid $ 48 for an x-​ray and an apology from a man who dresses like he’s a high paid assistant but doesn’t even know how to use the printer to print out his own office’s flyer. After finally being able to do so, he showed me that by paying $ 48 u get x rays and a cleaning. I clearly didn’t get what I paid for. He told me that if I wanted the cleaning I would have to pay an extra $ 63 to clean my top teeth only. Really?! Never going there again. Place is a joke.

The dentists were very professional. They quality of care was amazing. The office is beautiful. They cared a lot about my anxiety level.
it is also wheelchair accessible and has a play area for children.