Dick’s Sporting Goods

Great customer service. Haven’t had many bad experience except when I returned about $ 200 worth of except use equipment that went faulty on me. Had to explain why it went faulty which isn’t my job to do. Got my money back! So it all worked out, other Han that I’m always buying items here.

Sometimes some stores go overboard in their greetings, some even employ greeters, have to say never thought that would be a job, and others just flat out don’t seem to even know you walked in. This Dick’s falls in the last category. Not one person said hello, and no one inquired if I needed assistance either.
This location is definitely geared towards clothing and accessories, there wasn’t much in equipment. I was looking for an exercise bike and they do have many online, I wanted to see them. When it comes to certain items, I’m more of a touchy/​feely must see it type. I wanted to check sizing and comfort. Let me save you the trip here if you’re looking to compare, they only had one on display, and judging by the sale price when they move that one out, I doubt that they’ll bring in any more, but then again there was no one to ask.
This location left me uninspired. Too bad, because it’s close to home.

Gotta be one of the biggest Dick’s I’ve ever seen! Seriously, one could get lost in this stadium sized sporting goods store. They’ve got everything you could imagine from shoes to equipment to apparel and then some.
The only criticism I have is that the staff doesn’t seem to cover all the corners of the massive place. I probably searched for some assistance for about 10 minutes before I was able to find someone to get me a different size.
They did just open though so I’m sure they’ll iron out the kinks and earn that extra star.

I been buying all my kids and family things here. It’s easier and closer but I asked Candice for help on my son bike. And received an attitude like I was wasting her time. I explained I bought my son bike about 2 yrs ago but wasn’t sure. I purchased a warranty and I wast sure when it expired. She said she couldn’t help me and put me on hold and one of the managers got on the phone and gave me a number to call. I called 1866 no sweat warranty they claim and talk to Gio and he said he could look up my information for my son bike that I spent $ 500. This will be the last time I will ever go to this store. SERVICE SUCKS when you need help your on your own. Very disappointed I will take my business some where else that can answer my questions without attitudes.

They took 10 days to restring and regrip two rackets. They did not call me when they were done. When I went to pick them up I saw the grips were not done properly. They offered to redo them but it would take another day or two, and I wasn’t willing to wait any longer. I complained about the poor quality of work, how long it took, and that they didn’t call me when finished. They just shrugged their shoulders and said,“Yeah, we’re not very good with this stuff.” So I’ll give them 1 star for honesty.

We ordered golf shoes online and went to this location to pick it up as it would have been convenient… Huge mistake, RUDE workers at customer service desk! Unhappy, rude, don’t want to be there kind of workers… They didn’t have our order because we didn’t pick it up on time?! It was supposedly delivered and was held for 2 days. And because we didn’t pick the up shoes in time, they either sent them back or sold them… unclear on their explanation…
If we could give them no stars, we would give them NO STARS! Save yourself the aggravation and go somewhere else.

I ordered a few things on line and needed to return a few. The young person at the cash register was not big into customer service. I had planned to replace the things I returned and get a bunch more. The flat customer service was a turn off, I’ll go elsewhere. Too bad, it is convenient.

Nice interior and shopping experience. Staff was approachable and helpful. Clean and in a near other major retailers.

Its huge, clean, so new it almost has that new car smell.
Staff was pretty friendly. Huge selection on clothing, which is separated into sections by brand. I liked that all the team gear was also separated into their own sections. I don’t usually like having to ask people to open a dressing room for me, but hey at least it was a very clean and roomy dressing room!

Lower star rating because of the rude and less than helpful cashier named Sheree. I had a coupon but she wouldn’t honor it because the barcode was «too blurry» and wouldn’t scan. I ended up returning my entire purchase of six sports bras and four pairs of Nike cropped pants because of her. I actually got the same items at Nordstrom Rack for about 30% less. Sheree, do the world a favor get a new job if you can’t stand working there. Also bad selection on sizes. Mostly smalls and mediums in stock and hardly any larges.

Worst place ever! The sell you ice skates and tell you that you can get them sharpened for free — yay! And after you paid, it turns out the guy who actually knows how to operate the machine to sharpen «won’t be here for another 3 hours»
Seriously, only one person in the whole place knows?!?
And they were soooo rude when I asked why they couldn’t tell me that before I paid… Worst customer service ever!

It’s Dicks. It’s a giant warehouse sports store. They have a bunch of sporting goods. I bought binoculars here.
The staff is very helpful. The binoculars section is kind of hidden. I asked the lady in the shoes section where the binoculars were and she pointed to lodging. This place is enormous but I just blindly said «ah okay» and just walked towards where I thought lodging might be. I should’ve asked for clarification because about halfway towards «lodging» I realized I had no idea where I was going. It was too early and I was too lazy to turn back so just committed and kept moseying towards lodging; wherever that may be. I hate Xmas shopping but I guess it’s an adventure. I guess.
The one guy at lodging seemed disinterested in helping but I usually read the reviews of a product on my phone anyway. I don’t blame him either. It’s Dicks. Who gives a shit
Either way I was in and out rather quickly. Everyone was super nice and I found what I was looking for; kind of a metaphor for life.

What a well put together sporting store.
I’m at this store shopping for a football for my son.
I have to say my eyes were just lit up.
It was just so many football’s to choose from
It wasn’t long that this nice looking and very nice guy said
Hi. His name and then he said can I help you
Well Gary was a great help to me
I got a new basketball and football
I did get a chance to walk around this store and it’s loaded with all kinds of good stuff all kinds of sporting gear and champing gear.
Whatever you want for a outfit at the gym.
Trust me you will find what you need and more
Don’t forget to sign up for your rewards card
You can get special emails on sale items through out the store
Welcome to south loop

This store itself is brand new, clean, huge, and has an aesthetically pleasing layout to it…
… my problem is that my preferences apparently don’t overlap with the buyer’s at all. I’ve been here a few times looking for items that shouldn’t have been that hard to find: a normal, long-​sleeved t-​shirt (all they had were the skin tight compression ones); Bears gear the weekend before the season opener (their entire men’s selection was navy Cutler, Forte, and Allen jerseys… for a sporting goods store a mile from Soldier Field, I was expecting a much bigger section of Bears stuff than that); running pants; and Callaway golf balls. Each time, I’ve left empty handed and disappointed.
Said differently? This store is basically exactly the opposite of the Sports Authority on LaSalle: that store has the right merchandise in a terrible physical store. Dick’s on Canal seemingly has none of the right merchandise in a beautiful physical store.
An overhaul of their clothing section/​strategy and I’d frequent this place!

Ginormous! Its a welcome addition to the growing shopping in the loop. I bought a pair of sneakers as a gift and had to return because it was the wrong size, it was a hassle free experience. Hope they get enough business and stay.

Great store and selection. unless you are looking for anything fishing, then its super mediocre. I remember every Dicks I have ever been to has had a massive fishing selection. What do I have to drive to Niles for anything relevant now? Considering there is basically nowhere to shop for lake michigan fishing this is a huge let down.

This store hadn’t been open for a week when I stopped by with an extensive list of very specific items. The clerk that helped me, I think his name was Abid, was able to locate everything I asked him about with ease and gave me direction on the things I wasn’t so knowledgeable about. Wonderful. The prices were great, the store was clean and organized. The cashier was also a personable, chatty girl that told me about opportunities to save and attractions in the newly developed neighborhood that I might enjoy. This relieved my headache from Sports Authority. This Dick’s location has put together a really great team and I commend them and the manager who selected such great staff.

It’s so nice to have a Dick’s in the city finally. They really rolled out the red carpet for the opening weekend. Well staffed with a plenty of friendly people to help you shop. I was able to get some new sportswear for the same price I would pay anywhere else (I wasn’t expecting clearance items the first day it was open) but was kind of disappointed by their women’s outdoor gear. They had plenty of men’s Columbia gear but really nothing for women.
Anyway, the store itself is massive, clean, and comprehensive. If you are shopping in the area or don’t want to drive to the burbs to reach a Dick’s, this is your place!

It’s huge!
It really is.
I like it. Very professional customer service. First associate I asked was able to lead me directly to the item of my interest.
Located in a brand new structure, (across from Southgate) it’s also aesthetically pleasing.
If they don’t have an item in stock… free shipping if they order it for you.
There are some grand opening specials that continue in through mid-​July, so check out their weekly ad.