Diplomat Travel Agency

I just have to go against the flow here and say that I had a very disappointing experience with Jim at Diplomat Travel. Though he’s very knowledgeable and made several good suggestions for my trip, when it came to ordering tickets, he was untruthful, telling me that he had round-​trip reservations on an extended hold until he could get better pricing from discounters. Then a friend who used to work for American Airlines told me such a thing wasn’t possible — that holds were for a maximum of 24 hours. I confirmed with American that tickets had been put on hold under my name, but the hold did expire after 24 hours. I can’t understand why this deception was necessary. How about being truthful, and saying something like,“I can only hold them for 24 hours, but I don’t think you’ll have a problem, and it would be worth your while, if we wait until the discounter’s prices come out.” Then, if I didn’t want to take a chance and wait, I would have had the opportunity to say «No, let’s go ahead and buy them now. I’d rather lock them in than save a few hundred bucks.»
Meanwhile, I called him with an unrelated question, and it’s been four business days and I still haven’t heard back. Just bad, bad, bad.

I am surprised to see anything but 5-​star reviews for Diplomat Travel. A friend recommended Jim O’Malley more than a decade ago, and since then we have had nothing but outstanding service and results. I rely on Jim for planning multiple-​stop vacations and complicated flights, getting our kids to out-​of-​the-​way places all over the world, and in-​depth knowledge about just about anywhere

I was recommended to use Diplomat Travel from a friend and I couldn’t be happier. They really take all the worry and stress out of traveling. We missed our flight on the way home and all I had to do was call their office. They were able to take care of everything and get me on the next flight quickly.

Just returned from a trip arranged by Molly at Diplomat. Everything was perfect. She did a great job with everything and she was easy to work with (not sure she’d say the same about us as we kept having to ask her to resend things). I would definitely use them again and would recommend to anyone.

I am working with Diplomat for our destination wedding and I am on the verge of closing our account and finding a new travel agent. Calls go un-​returned. Travel agent-​y things like confirmation emails get forgotten. It’s starting to be a «need to ask twice» kind of thing. Not the kind of stuff that you need when you are planning a wedding. To be fair, though, they did come up an alright package deal for the guests.

I always book my travel needs through Diplomat Travel Agency. Jim O’Malley has always taken care of me. Very professional and friendly staff. I have recommended friends to Diplomat and they have nothing but positive things about Diplomat.