Enterprise Rent-A-Car

I really like the people that work there. they are very friendly. I always get good service and quickly. I have just one concern because it is close to me, I wish that they had the weekend rates of 9.99 a day for the weekend. each location is somewhat different.

In my humble opinion, based on my own personal experience, Enterprise Rent-​a-​Car is likely involved in a nationwide consumer scam.
I returned a car with VERY minor nicks and paint scratches on the roof that could easily have been made by the claws of a crow who landed atop the car to shit.
Simplified, Enterprise appears to have a practice of charging customers for normal wear and tear to vehicles by creating «accident» reports, and then pursuing the matter with customers’ insurance companies or attempting to collect and sometimes collecting by charging the customer for «repairs,» — and sometimes charging customers’ credit cards or turning the matter over to collection agencies.
I found the following supporting anecdotal evidence:
Below is the text of a letter I faxed earlier this year to the top in-​house lawyer for Enterprise, indicating a copy to the Illinois Attorney General. Enterprise responded in writing stating that «in the interest of customer service» they would drop the matter.
I’ve excised some detail for simplicity and privacy.
ATT: General Counsel
Enterprise Rent-​a-​Car
Re: Rental Agreement XXXXX. Vehicle «Accident» Report # XXXXX
Dear Mr. General Counsel:
Your affiliate, Enterprise Leasing Company of Chicago, and Enterprise Rent-​a-​Car (collectively, «Enterprise»), are improperly attempting to pin us — my friend, XXXXXXX, (the Renter) and me («Authorized Additional Driver» or «AAD») — with legal and financial responsibility for «several small dings» and «two small knicks [sic] through the paint» on the roof of a Chevrolet Aveo that we rented last weekend.
Enterprise claims these dings and nicks were not on the car roof when we took possession of the car, and as «proof» argues that the manager’s handwritten «ok» next to the word «roof» establishes conclusively that the dings and nicks were not there before we took the car. «OK» does not mean «perfect.» No reasonable Renter could be expected to understand «OK» as «perfect.» More importantly, no reasonable consumer could read the Rental Agreement and be on notice that Enterprise might seek to hold the Renter legally and financially responsible for these tiny dings and «knicks,» or that the presence of these dings and «knicks» could suffice for Enterprise to conclude that the Renter had caused the car «damage» in an «accident.»
Hopefully you can inject reason into this situation, and immediately stop what portends to become a litigated matter that will cost Enterprise far more money than the $XXX.00 which Enterprise was paid pursuant to the above-​referenced Rental Agreement. If we pursue this matter, and we will if this does not stop immediately, we will surely prevail, and the Limitation of Remedy and consequential damage waivers in paragraph 15 of the Rental Agreement would not apply.
Enterprise is way out on a legal limb, and committing several violations of law, among which are or will be violations of the Illinois Consumer Fraud and Deceptive Practices Act.
Enterprise has generated a Vehicle «Accident» Report which among other things purports to identify the alleged «accident» date as xx/​yy/​08, despite that this document expressly states that «Customer [me, the AAD] unaware of how may have occurred. Customer also disputes that the damage was caused while it was in their care.»
There was no «accident,» which term is not defined in the Rental Agreement. We caused no «damage» to this car while in our possession. «Damage» is also not a defined term in the Rental Agreement.
Someone from Enterprise has now called and stated on voice mail that he wishes to discuss «the accident» and «damage» to this vehicle. This call will not be returned.
I know this is not an isolated incident. The Internet is replete with examples of consumers complaining about Enterprise’s apparent pattern and practice of erroneously charging Renters with the cost of repairing regular wear and tear under the guise of ostensible «accidents» and «damage» claims. This practice is not supported by any reading of the Rental Agreement.
The credit card authorization appearing at the end of paragraph 3 of the Rental Agreement is hereby REVOKED. The Internet is also littered with consumer claims of erroneous or arguably invalid credit and debit card charges by Enterprise, together with aggressive collection agency action against innocent former Renters. This type of problem had best not occur here.
Please feel free to contact me via phone or email.
Sincerely,
/​Michael S./
cc: Illinois Attorney General Consumer Fraud Bureau

I had never used Enterprise before, but I found myself needing a car to take a road trip. Not having a credit card, it created a bit of a pickle. I called on this particular Enterprise location, and was informed that all I needed was my debit card, my driver’s license, a current utility bill with no past due balances, and a recent pay stub. I could handle that.
I walked in and was assisted by Mike, who is a consummate professional. No one looked at me funny for not having a c/​c (I just don’t like them) and even though I didn’t have a reservation, he and the others there worked hard to find me a car. The car ended up being a small SUV (Toyota RAV4) which was new, clean and recently maintained. I put over 1,000 miles on this car over my trip and it ran excellently. All in all, my experience was above and beyond my expectations and if I am ever in need of a rental again I will most certainly be using them.