Enterprise Rent-A-Car

Very stressful and disappointing experience. So I reserved the luxury line in January for a May rental. A little bumpy to reserve as I was bounced around and placed on hold a few times (luxury line cannot be reserved online), but eventually reservation done. I advised that I was looking for a nice car to escort my son to prom in, was suggested to use the Jaguar. One week before my rental, i received a courtesy call to confirm reservation. Right before we parted, i tried to see if there is anything i need to do to ensure the color of a haguar meets my need. Oh, sorry mam but there was a rwcall on jaguars and therefore we are no longer renting. We have a great line of other cars for you to choose form and he named a few (Lincoln, Cadillac, etc.) Arrived for car rwntal and was given a blue Toyota Avalon with a dent and noticeable rust. WAIT, AM I AT RENT A WRECK? Michael tried to assure me that this was in the same class as the Jaguar, Lincoln MKZ, etc. When i wouldnt budge, he offered a Volvo. What? Im escorting my son to prom, not soccer practice. Well, Michael said thats all we have do you plan to rent here or go elsewhere? Maybe you want to try the airports. Prom send off is 4 hours away and with the many other things i need to do, i am now highly stressed at the idea and audacity to send me to others. I reserved 4 months ago. I asked if he could check with others, and after advising that they will not likely have better cars since his office is the only one in the city (except airports) that carry the luxury line it is not likely. After that, Lucas stepped in and provided the excellent service and effort i would expect to kinda save the day. In the end, and trust me im leaving out many details, 3 hours later i left with a Yukon. Never will i rent from here again, this even has me considering leaving enterprise alone all together.

I’m in once a month and most often it’s a very smooth transaction. I would really like to highlight Michael’s excellent customer service, which, from the other reviews, it seems others have also experienced. His service always seems customized to me and it’s clear he cares about the people walking through Enterprise’s door.

Nina and Michael are the most professional and patient people. They understood my situation and worked with my insurance to ensure a smooth and positive experience. I would definitely use them in the future and recommend them to anyone who needs a rental in the city.

This is the most inept staff I have ever encountered. Additionally, the woman I had the misfortune of working with alleged that I was not a «reputable person» as I had a past due balance on a cable bill. I paid it on the spot but this was still not sufficient. I’m not sure who is in charge of this location but typically it’s not advisable to insult your clients when you work in customer service. The requirements are ridiculous and she would not explain why she needed certain items (they can’t verify your identity using a passport or state ID as these are not official documents according to the employees).
It goes without saying that I will not be returning to this location. For the sake of future customers, I hope that someone who possesses basic manners will be hired as opposed to someone who passes judgment on my character in front of other clients. I have never been humiliated by an employee who is supposed to be serving me. I was so furious that I did not ask for the manager but it’s a disservice to Enterprise to employ this woman. Truly terrible experience.

Great place. Treat them well and they will return the favor. Best discounts for USAA members to be found here.

If you are looking for a top notch car rental company in the Bucktown area of Chicago this is the place for you! Michael, Neema crew are friendly and very helpful! Great service! Important to have this team assist you get into your car and on your way in the Windy City!

Efficient and friendly staff. Good car. Easily changed my reservation when my situation changed. Would use them again

First time coming here. Showed up at the time of my appointment to find a long line because they are «out of cars.» The one person working there told us to «make some friends.» I’ve already been waiting for 40 minutes and was just told that it would be a while longer. I’m never using this location again.

I love renting from this Enterprise location – their staff is consistently friendly, easy to work with, and their cars are very clean. I live in the neighborhood and used to take the blue line to O’hare to rent a car if I needed one (where prices are usually a bit cheaper), but I’d rather spend the few extra bucks at this location. I can’t rave about their customer service enough! Highly recommend if you are looking to rent a car in the area.

This location is great! It’s a small facility and they are really busy but the employees here handle it with courtesy and expediency. Friendly and professional. Thanks to Adolfo, Chianti and Mark who manages this store!

My rental was long term due to car being in the body shop down the street. I initially had Clint who was very compassionate about my situation and worked with both my insurer and the body shop. I was able to get a car that fit my insurers budget. After a mixup with the body shop, Melissa helped me to re-​rent the same car and handled all the necessary paperwork. The car and staff was very good.

I know dealing with rental car places can be a pain, however I came in an hour before closing with no reservation to help a friend get a car after being in an accident that morning. Abbey who helped us out was amazing. She was rather busy being the only person at the desk and still managed to get us into a car with not having to wait to long. If I ever need a car again I would drive past 9 of these places just to come to this location.

I’ve never been in to a so unprofessional business in my life like this one. My experience. Reservation was at 1:00 PM on Tuesday. They called me and told me I’m calling to confirm your reservation for tomorrow Wednesday at 1:00 PM. No way! After arguing with them for the mistake they made I told I was going on Wednesday because they didn’t want to fix their mistake. I arrived there at 1:00 PM Wednesday and they starting telling me how they’ve been sold out for the last 3 days, OK? One of them tries to start conversation and tells me the car is at the shop because it needs new tires, OK? And is going to take 15 minutes and offers me to go get lunch and they’ll pay for it. No thanks. Second guy comes in and indirectly tells me that I can leave and come back later like I have their time I DONT! And tells me the same crap to go get lunch and that maybe the car is going to be ready at 2. Seriously how unprofessional of this people. I walked away before I said something stupid to them and told them to cancel the whole thing because I they’re full of crap.

I had a great experience with my rental and the service at this location. I was renting a car for the weekend for a funeral and was stressed and anxious as it was also my first time renting a car. Mark and Melissa really helped me feel comfortable during the process and eased my nerves. They were so polite and kind and I could tell they genuinely cared. I salute them for their hard work and dedication to make Enterprise a great place to rent a car. Thank you Mark and Melissa!

I visited this location one time a few days ago, early May ’15, to trade out a Beetle with a slow tire leak from their nearby Howard Orloff Jaguar location. They swapped me into an Altima with functional tires.
Adolfo Guzman is the friendly manager of both locations I think. He’s a good guy who takes customer service seriously. I banged up my car and wanted to get it fixed ASAP a few days ago and he got me into the Beetle on short notice and even picked up from the body shop. He got the Altima swap done quickly too.
Maybe it’s because these were short notice rentals but the cars weren’t too clean or, esp. in the Beetle’s case, well maintained. That car needed serious cleaning and a tire rotation.
$ 28 daily rate wasn’t bad but then separate Chicago taxes of 12% for one thing and 9% for another and a few other stupid fees added big overhead to the rental, but not Enterprise’s fault.

Due to terrible drivers, smh, I’ve had to rent a car from this location while my car’s being repaired 2 times. Each time was pretty much seamless. Not sure if that’s
due to Enterprise or Allstate, but the customer service I’ve received here is always pretty good. So no complaints from
me…so far.

My fiancé and I rent from this location fairly frequently since we live in the neighborhood and dont own cars. They’re always polite and usually quick (depending on how many people are in the office). I’m also really glad they’ve extended their hours and are now open on Sundays so I have more options time-​wise when scheduling a rental.

This location was convenient and friendly — exactly what I needed for a 1 day rental. I would definitely use this spot again.

I only gave one star because I can’t give any less! worst car rental place in chicago. They say one price when You make the reservation and then your total is about five times more expensive than what you were quoted for! Thanks enterprise for making me miss my mothers 50^th birthday party you worthless pieces of shit! !!!

So I got a call back from corporate enterprise at which time I spoke to a man named Adam. He assured me that this was an isolated incident and he would speak to them about it. He offered me a free weekend rental and that I would just need to email him and he would set it up for me. This made me happy. However when I went to book this free weekend he never responded to my emails. I will never rent from the company ever again.