envelopemall.com

Third time ordering metallic text paper. Each order, one corner is bent. Paper arrives damaged.

I ordered 300 envelopes (stardream metallic gold, size A9) from envelopemall and just received them today. I was a little bit nervous ordering a product I had never actually seen before, but their price (both shipping to Canada and otherwise) was at least $ 25 cheaper than where I had seen it elsewhere, so I thought I had nothing to lose, really. They are for my invitations and I didn’t want to pay $ 75 for ivory envelopes, then be sad about how plain they were.
They came exactly on time (less than a week), and despite my initial shock about how yellow I thought they were (coworkers reassured me that I was being paranoid and that, indeed, they were gold, and after a second look I realized they were the same colour on the website), they are very good quality and I am excited to use them for my invites. I have even tried printing on them and they were perfect.
Altogether, great product, fairly represented on the website, and quick service. I didn’t have a reason to get in contact with customer service, but I guess that is a good thing in this case!

***Products are misrepresented on website & worst customer service I’ve ever received.***
Ordered some envelops through them instead of getting some from a local hobby shop because we wanted grey envelopes and the hobby shop only had white. The envelopes came and they were white. I held them up to the image on the screen and they looked drastically different (I know monitors display colors differently, so I tried to give them the benefit of the doubt) but then I held it up to a regular white envelope and they were basically the same shade.
I called their customer service to see if I had gotten the wrong color by mistake and the man I talked to was rude. He said that I had gotten the right envelopes but that they are not as dark as they look on the website and that I could send them back but that I would have to pay for shipping both ways and I would be charged a 25% restocking fee. When I told him (politely) that it wasn’t worth the hassle/​cost in shipping to return them for a 75% refund, he hung up on me.

They have great prices on envelopes and paper, but the customer service, packaging of materials, and consistency are horrible. I have ordered hundreds of products through them, only because I can’t find anyone else that supplies them. The last order I received was supposed to have cardstock, A7 envelopes, 4Bar envelopes, and #10 envelopes in the same color… they were completely different colors. After calling customer service, they said they can’t send me everything in the same color…

Horrible! The guy who does their printing decided he didn’t want to print the job because I asked him why he charged an extra fee. I asked him nicely and professionally and he gave short and not helpful answers. He was already a week late and I needed wedding invites printed for a friend which delayed everything because we had to find a new printer & supplier. I will never order from this place – ever!

I ordered from
because had stock that Action Envelope (my go to supplier) did not. Since I intended to order 2000 envelopes, I thought it best to order samples first. I should have read Amanda Y’s review first– I had the exact same problem. I ordered 7 samples for $ 7 on May 6. I wrote an email to them on June 1 asking where my samples were and they wrote me back saying they had been shipped; no tracking number available. I then explained that I needed the samples by Friday and if I wasn’t able to receive them by then I wanted the order canceled.
The extremely condescending rep (Heather) told me some policy about how they don’t issue refunds. When I asked where the no-​product-​but-​you-​still-​pay policy was posted on the website– she stated «it’s not but I just told it to you.» What a [fill in your own expletive].
After insisting they cancel my order and give me a refund she came back to tell me she had gotten «approval» to do so. Which I can only take to mean she spoke with someone with more sense.
All that being said– I’ll be sticking to other vendors from now on and suggest others do the same. Other companies also offer a coupon (in the same amount you paid for samples) that applies to your larger order.

Ive been ordering from EnvelopeMall for many years and always had great service. The delivery is super fast — very important — and their prices and selection can’t be beat. They add to their inventory often.
A great resource for designers looking for small quantities of envelopes.
They just saved me when I was looking for a particular (unique) envelope for my wedding invitations — and they carried it!

Their customer service, esp. the manager named Joanne, is really bad. I thought they had shorted me in an order and called them to try to resolve the issue. The manager basically did nothing and told me that they had shipped the order to me so there’s nothing on their end that they can do if I didn’t receive it. The lady’s attitude was VERY horrible so even though I did end up finding my order, I am reluctant to order from them again since that lady was very bad in handling customer issues. This is after I’ve ordered from them for more than a few times and you would think one would try to keep the customer happy. I went online and checked their BBB review: F. Go figure.