Erie Helping Hands Health Center

This location is something special! I was currently a patient at the teen center but when I met Dr. Dominguez at the hospital I fell in love! He was so helpful with my newborn and eased me in all my concerns! Very knowledgeable man! So I asked where his clinic was so I could continue to see him and he gave me his card leading me to none other than «helping hands»! Since my first day they have made it a bad experience, I held on so long again only for Dominguez! But the girls at the front desk are a bunch of snobby girls ALWAYS have attitude! The phlebotomist didn’t know what the hell she was doing! I know, because I myself am a phlebotomist! And worst of all they make it so hard to get an appointment with Dominguez!!! I’ve had to see two different doctors since I’ve been going. And once on an emergency, while I was at work my mom had to take in my son and they refused to see him because she wasn’t on his papers as a guardian!!! I’m looking for somewhere till they get some more professional people!

So we had to bring or 4 day old boy to this location for a follow up test that required weight check and blood drawn. This is not our choice of location; we go to the Evanston location which we love and have been going to since the start of pregnancy; however we had to come here because they are closed over the weekend.
It started with waiting 20 minutes after our appointment was scheduled. After getting the baby undressed and weighed (which is a pain because a naked baby is not a happy baby but the little guy got through it), we spoke to Dr. Laslo which throughout the visit, seemed pretty nice and knowledgeable; no complaints with her.
We saw the lactation cousoultant before the blood draw which we didn’t really care for. She didn’t really help at all but gave us some handouts and referred us to qualified lactation specialist.
Next the assistant came in, Sandra (Gomez?), to draw blood. I was surprised she attempted to draw blood using a butterfly needle. I thought well it would be easier than pricking the heel of the foot but it just didn’t seem right and it wasn’t right. She had no help, I had to hold his arm straight but as soon as the needle poked him he went crazy. I guess what else can you expect, it’s a baby; I don’t know why they attempted that approach. She asked if we could try the other arm and I said no. I’d rather them prick the foot. Then through the whole thing she’s calling my baby boy a «she». I didn’t want to call her out on it and make her feel stupid or get upset with her because she’s handling my son, so I’m giving her little hints. Telling my boy «is ok little guy» «it’s ok buddy». But she kept calling him a «she». Very unprofessional and ignorant. How do you walk in an office and not know who you’re working on. I mean common sense if anything, he’s wearing dark blue colors.
Then we were suppose to get a call for the results so we can figure how soon next week we need our appointment but no call back.