Eye See Ravenswood

I’ve always gone to Costco for my optometry needs. I went to this location due to my new work covered vision insurance. I assumed that the contact lens exam would be covered in my free annual eye exam. However, I was informed after completing my exam, that the contact lens exam and fitting would be an additional $ 75. This was due, according to them, to my astigmatism. Costco would have charged $ 89 for both the contact lens and regular glasses exam, and had I gone to them, my insurance would have simply reimbursed me for the entire visit, instead of covering just half of my exam. Now I have to pay an additional $ 75 for my contact lens exam just so I can order more lenses. I’m not as annoyed about the misinformation as I am about how the office receptionist didn’t even bother to check my insurance for the benefit covered. In fact, when I asked him if he wanted to see my vision insurance card, he repeatedly refused. He also asked me for my medical insurance card, which when I asked why he needed it, he immediately became hostile and offended by my reasonable question, and shook his head as he input my information in the computer. I understand they are a medical office (which is the reason he gave), but since I was only getting a basic eye exam that would not involve my medical insurance, I don’t think they have the right to demand for additional personal information. Extremely unprofessional, and very disappointing customer service. All they had to do was to check my vision insurance before my visit to let me know what was covered and I could have decided whether to go with their service or not. Now they’ve lost mine forever, and I hope this review will help other people make a more informed decision. *To be fair, Dr. Stein is more thorough than the Costco optometrist when checking my eyes, but the lack of transparency or information is very disappointing.

I recently bought a pair of glasses here and I have mixed feelings about the place. Ultimately, I decided four stars is fair enough because even though I had some issues, the good outweighs the bad. I had the day off and went around to several eyecare offices in my area. Eye See was my first stop. I had a similar experience to most with the guy who works there. He didn’t greet me. I walked over to him and said I was looking to buy some glasses. He made kind of a sarcastic comment about only have two pairs. After that initial awkward exchange he was actually really nice and helpful. He wrote down which frames I liked and then I left to visit the other places on my list.
In the end, I decided on a pair from Eye See so I went back. Again, no greeting. He was with another customer but he should’ve said hello and that he’d be right with me. Again, after the initial awkwardness he was very pleasant and helpful.
On my third visit I was just picking up the glasses and he did actually say hello and greet me appropriately. If I’d written the review after the first visit, it might’ve been two stars but each visit got better. Reading other reviews, I see my experience wasn’t unusual. Some smiling and a little extra customer service could go a long way. Honestly, if the frames hadn’t been from this location I never would’ve come back and given them a second chance.

I am new to the area so i wanted to find a new eye doctor instead of traveling 30 minutes out of the way to my old one. I looked on Unilocal at all the great reviews with Eye See Ravenswood and thought that i chose the right place. boy was i dead wrong!!!
Poor first impression. After getting some diagnostic tests done I sat in the treatment room waiting for the doctor to come in. Since it was my first visit I thought she might say hello and introduce herself or maybe just chat a bit. None of the above. She came right in and started talking about my test results. Usually whenever you meet someone new anywhere one might say, «hello my name is…» maybe too difficult a process? unsure. Might she wonder how I found her office? She apparently doesn’t care. no questions there either. straight to business for her. well that is what I am paying for I guess. So she looked at my eyes and I asked about getting a stronger prescription for contact lenses. She walked in the back room and returned with a pair of contact lenses to try out. She said to return if there is a problem. No need to try them in since they were the same brand and size as my old ones just that the prescription strength was a bit more… so I paid upfront and learned that my bill had already been emailed to me… no big deal.
Second issue. I looked at the bill when i got home and there was a separate charge of $ 70 for a contact fitting? I emailed the office stating that i was confused about a «contact fitting» charge since the doctor just handed the sample to me. I never tried them in and she never evaluated the fit because they were the exact same size and brand as my old contacts. She emailed back saying that the new lenses were evaluated using my old lenses. So walking to the back room and pulling a sample off the wall constitutes a $ 70 charge. Really? What a joke.
The only reason I gave her one star instead of zero was I thought that her equipment was pretty cool.
My advice. Unless you want to be fleeced out of your money there are more personable eye doctors out there with way better fees. Stay away from this one!
I am going back to my old eye doctor for sure.

This is a mixed review. I have seen Dr. Stein twice for an eye exam and I think she is great. It is obvious she knows her stuff. The optician there is another story. I would say he is brusque and rude. I came in for my eye exam, and while he was helping someone, he just ignored me. He didn’t even say, hello, take a seat, I will be with you in a couple of minutes. I just stood there for several minutes, and then sat down in the little lounge area because I figured he would eventually check me in. I would say don’t expect warm and fuzzy service from him.

My husband is extremely specific about his vision requirements in regards to his work needs, which is highly detailed. Add that his prescription is a bit complicated, I hesitated in recommending this local business based on just one conversation from a person who raved about it. Long story short: detailed exam, recommended a pair of ‘work’ glasses, and a separate ‘non work’ pair where each is specifically made for different distances and focal points. He is highly impressed and I have never heard him so satisfied (in 20 years!) about his ability to perform work related tasks. It is a big deal! The only reason for 4 stars is that their frame selection could use a bit more variation. Otherwise: great exam, awesome recommendations by the optician and equally as important, a lab that knows what they are doing.

Top notch professional eye doctor and optician here. They went above and beyond recently to get a replacement lens to me which saved me a ton of time and effort not having to get a new pair.
Dr. Stein has a generally great bedside manner. The Optician can be a little brusque, but you have to remember that he’s a technician and ask yourself if you want someone who knows their stuff forwards and backwards, or someone to hold your hand.

Dr. Stein has the most modern optometry equipment I’ve ever seen and the office is comfortable. For example, you don’t have to get dilated or have that stupid puff of air :) She is very knowledgable and her eye exams are definitely not focused on getting you out the door with a brand new pair of glasses, but looking for medical insight in caring for your eyes and vision. Randy is very good at knowing the ins and outs of insurance and recommending how to use the funds/​benefits. Overall, definitely recommended.

First let me say I have been in customer service in some manner my whole career. I know how to deal with the public. I know how not to deal with the public. After years or giving Eye See Ravenswood second third and fourth chances today was my final straw. I ran into pick up my lenses that I ordered and was not greeted hello or even acknowledged. Ok I’m fine iwirh that. The man at the desk is talking to a customer… I assume he’s a customer. Kind of chit chatting about glasses etc. but no order was taking place no appointment being made. seemed more like a conversation killing time. Ok no problem still except no acknowledgement of me yet at all. the conversation comes back around to what they were discussing when I first arrived…10 minutes before. I looked at my phone for time so I am sure of it. So I walked out. Still no acknowledgement. No oh wait, or I. Sorry … I think I may have been invisible. I am not picking up those lenses nor am I returning to them again. I like supporting neighborhood merchants but I am now done with eye see Ravenswood.

I have the worst vision of anyone eye know (wa waaaa). I’ve been seeing eye doctors since I was old enough to walk into walls. How many people do you know who wear gas permeable contact lenses? None? Ok. Then there’s me. Never worn anything else. Dr Stein and her staff are really great. They are super friendly and reasonable since RGP lenses cost a million dollars and you can get pretty ripped if you don’t know how much they should really cost. These are not the kind of thing you can just order on the internet so you’re going to pay whatever people charge you in an office. Anyway, Dr Stein is attentive and remembers me well every time I come in, ever since my first appointment. (How could she forget my –14?) I highly recommend this place to any regularly seen eye patient looking for an office to call home. Thanks.

I went to Eye See Ravenswood for the first time yesterday and enjoyed the best experience I’ve ever had at an optometrist.
The gentleman at the front desk was very helpful and explained options, my insurance coverage and costs in a clear and useful manner that enabled me to make decisions that are right for me. It was so nice to experience excellent customer service from a friendly and knowledgeable person.
I saw Dr. Hatcher. I assumed I was going to see Dr. Stein but am happy I ended up with Dr. Hatcher. He thoroughly explained everything and was very positive and pleasant.
Additionally, this place has high tech diagnostic tools that are very cool and fascinating. I loved that they were so efficient and thorough. I didn’t have to wait. And I left feeling happy and satisfied with the experience. Who knew a visit to the eye doctor could put you in a good mood?
I highly recommend Eye See Ravenswood. Support our local independent businesses for all of the usual reasons and because the level of service and care outshines the chains.

Out of the multitude of optometrists I’ve visited throughout my life, Eye See Ravenswood had been the best experience.
Dr. Stein is great — helpful, relaxed and personable, and she explained every test to me. She even gave me a heads up that one particular test would cost $ 25 extra and isn’t covered by insurance, something I found to be very considerate. I was planning on going here just to get my prescription updated and then order contacts from VisionDirect, but I decided to place my order with Eye See instead; it’s wonderful to have a neighborhood place where they truly care about their clients, and I’m happy to give them my business. And it doesn’t hurt that I got 20% off my exam because my insurance doesn’t cover vision. Thanks for everything, Eye See! I’ll definitely be back.

Nicest staff ever and reasonable prices. Great selection of glasses… Again at reasonable prices. Nice optometrist who was willing to interact with you as much or little as you wanted. Finally the guy who helped me pick out my frames did a great job of helping me see a variety of frames while also being quick about it as I was on a tight schedule.

Stopped in today for a simple adjustment on some frames. The owner helped me out and couldn’t have been nicer. Great independent business and well worth your patronage. Good people!

I really like this place. My whole life, I’ve bounced around from eye place to eye place, getting glasses every few years and disliking all of the processes. This time, based on Unilocal Reviews, I tried this place hoping it would be MY place for eye exams and eye wear. From the beginning they were fast, friendly, and gave me some good vibes. I went in for an eye exam, which was the most intensive I’ve ever had. There was a series of different machines measuring different things and an armband-​blood pressure apparatus… it was crazy, and kind of cool. They took a picture of the inside of my eyballs and showed it to me, too, which I appreciated. I was given a trial pair of contacts, but they weren’t the ones the Dr. wanted me to have so she ordered another trial pair for me. I picked them up and used them for a few days before my 2^nd appointment to get my eyes dilated and order the year supply of contacts. Everything went smoothly, and I paid a hell of a lot less than I ever have for a 1-​year supply of contacts. They have flexible hours and do a lot through email (helpful for FSA and HRA accounts), and are very pleasant. I highly recommend this place if you’re looking for an eye doctor that you want to stick with!

I was surprised to see so many positive reviews for Eye See Ravenswood. My experience (both times) has been horrible.
My first time visiting (last year for contacts) was a little strange because Dr. Stein and her assistant kept bickering back and forth the entire time I was there. They also overcharged me several hundred dollars, which fortunately they discovered a couple weeks later.
This year I decided to give them a second chance. Everything went fine until it was time to pick out my glasses. The assistant sat me down (and honestly I was surprised to see he still worked there) and explained to me that I was basically getting screwed by my insurance and there was nothing I could do about it. Even with vision insurance, he told me I would owe about $ 500. His condescending attitude convinced me to pay for just the exam and leave without ordering the glasses.
Will buy glasses somewhere else and will not return. No excuse for that kind of customer service.

Eye See is fantastic! Dr. Stein is extremely friendly and personable. The eye exam was very thorough with all up-​to-​date technology. I ordered a different type of contact and Dr. Stein had me wear them for a week and come back in the following week just to check and make sure they were feeling good and fitting correctly. I also was able to get my invoice and notice that my contacts were ready by email, which is really convenient. To top it all off, received a welcome/​thank you letter in the mail for my business just a few days ago. I would highly recommend Eye See Ravenswood!

One of the best optical experiences. Dr. Stein is nice and approachable. The staff was energetic, attentive and helped me pick out stylish frames that were within my budget.
The equipment and computers are up to date, and she does all forms digitally and via email, which I appreciate.

I’ve been going to Eye See Ravenswood for three years now and have never had a bad experience.
The staff is friendly and incredibly patient. I’ve struggled for years with the inability to put in contact lenses and touch my eye. It sounds silly that it would be so hard for me to put in lenses for the first time, but it was a very frustrating process to learn how to become comfortable with putting my fingers near my eyes.
I’m pleased to announce that after my last appointment with Eye See Ravenswood I was able to insert the contacts by myself! The staff and doctor were super patient and helpful in helping me get used to touching my eyes and didn’t make me feel silly that it was difficult for me to do initially.
I am so thankful for the service I received and would recommend this office to anyone looking for a more personal touch from their optometrist.

I chose this place mostly because it’s close to home and b/​c of good Unilocal reviews — so I’ll add to the good reviews.
Location — A plus for me because I live and work close to Ravenswood.
Service/​Expertise — this was what was the best part about it. I went to a much larger place in the past and always had random people do a bunch of tests on me. At Eye See Ravenswood I had one tech help me and then was with Dr. Stein the rest of the time. Also, I barely had to wait at all! Did you hear that — no waiting!!!
The equipment they use all was very cool and futuristic and Dr. Stein was warm and not scary like doctors can sometimes be — she was also honest about my best choices for lenses, Lasik etc… not just what might make her more money.
I also was given a follow up letter with details about my general health that they can apparently tell from the in-​depth eye exam — so cool.
On top of that, even though I decided to order my contacts on-​line, I was able to get my receipt and info needed for a rebate emailed to me immediately.
Also, my insurance doesn’t have great eye coverage (surprise) but they were very accommodating to help me out however they could which is nice for a fellow small business owner such as myself.
So, if you like smaller, local type places that provide a comfortable atmosphere without compromising any high-​tech equipment and medical expertise, then this is a good choice for an eye doctor.

Now I’ve been there as a patient! Even more awesome. Dr. Stein is totally thorough (by far the most involved eye exam I’ve ever had.) Maggie and Greg the technicians are really knowledgeable when it comes to your insurance. The whole atmosphere of the office is really warm and laid back, but still has a clean, modern design.
I never had vision insurance until recently so I felt I was entitled to a «splurge.» Is Eye See as cheap as Target or Costco? No. But I finally had that epiphany of «why would I trust my VISION to the same store I buy toilet paper?» I had an extremely thorough, custom exam and picked out darn cute glasses, that, let’s face it, I deserved after all these years. (Actually, Greg picked ‘em out!)
It feels good to support such a great neighborhood small business, and worth every penny. Now I can wear my glasses in public, not just en route from bedroom to the bathroom.