FedEx Office Print & Ship Center

Each and every one of these stars are for Luis. He stayed over an hour past when he was off the clock to help us. Our job was a big one, full of complicated prints and multiple packages of awkward sizes needing to be shipped. Luis, you are the man. Did I mention we walked in at 11:30pm? Thank you so much! A true professional!

This is my third and final time dealing with this FedEx! I’ve used it before for various print tasks and I’ve always found the employees to be rude or clueless. Today I went to pick up a print and binding job I ordered last night. There was no wait, but it took the employee 15 minutes to figure out where my project was — I had to assure him multiple times I’d gotten an email that the job was completed. It would have been easier and faster to do it myself.

The worst location ever. I would rather pay to have my package delivered to a different location or use a different company

These guys kill it every time. From costume prints to art work to shipping packages for work. They’re knowledgeable attentive and friendly. It’s a full service office store. I’m very appreciative of its existence and location. Thanks!

I appreciate the nice guys that work here, but the fact I am unable to use the computers to print anything off my google drive because they are not updated is RIDICULOUS. So I will spend the rest of my time at Fed Ex writing this review, instead of printing documents that I needed for tomorrow.
Seriously… How hard is it to update WINDOWS INTERNET EXPLORER? I am upset. I am going to buy a printer first thing in the morning…

There is no organization in this place whatsoever. You pretty much have to figure everything out on your own and just guess which line you are supposed to get in. Last time I came in the printer broke and I ended up getting overcharged, and it was treated like an annoyance to remedy this for me (and really didn’t get completely remedied). There was one helpful person here, which is the only reason this place gets 2 stars instead of 1. If you can try to go elsewhere, please do so.

I came here on 3 separate occasions to get:
— 5 copies of my resume printed (8.5×11)
— My 8 page double sided portfolio printed (8.5×11)
— And portfolio printed again
When I came to get the resumes printed I asked what the most common paper was. The guy showed me an off white textured paper… I’m a young graphic designer and this paper just looked old and dated. Maybe its a «traditional» resume paper but for a 23 year old designer, there was no way. After that he offered no help what so ever. I decided on a paper choice and it cost me a couple bucks and that was fine.
Second occasion to get my portfolio printed, I was hoping it wouldn’t cost more than $ 10 since 5 pages only cost me around $ ²⁄₃. The final cost was $ 15 and that was just for paper and printing, no binding. I thought it was a little pricey, but I needed it quickly and Kinko’s is convenient for that.
Third time I go to get same portfolio printed about a week later. The woman prints it and it looks fine and rings me up. $ 30. I was like uhhh what? I was just in here a week ago and it was $ 15. I’m not about to pay $ 30 for 8 sheets of 8.5×11 paper. Thats absolutely ridiculous. She doesn’t apologize and just says «oh» and fixes the total to be $ 13. What?! Does anyone know how to price shit out here? It was less than $ 15 so I didn’t care I just paid and left.
I had kept all my receipts and figured out the on the second trip I was charged for legal size paper (8.5×14) instead of letter size (8.5×11) resulting in it being a couple more dollars than the third visit. So I did the survey on the receipt and stated everything I just did above, explaining my 3 different visits. A few days later I got a call from the store manager apologizing for the incident and telling me she was going to have a meeting with the crew members to review pricing. I really appreciated the call and was happy they were taking steps to better the company. Fed Ex Kinkos is very convenient for on the spot printing, especially this location being 24 hours (my second visit was at midnight). The manager acknowledged I was overcharged for the second visit so she would just refund it all together. I thanked her and that was the end of the call. 3 weeks later and guess what? SHE NEVER REFUNDED THE SECOND TRIP LIKE SHE PROMISED. After a week I was surprised not to see my refunded amount but I thought hey maybe it takes some time. I would guess a refund to debit card shouldn’t take more than 3 weeks though. Very upset with my experience here in general.

Sarah helping me today. It’s very busy here and they don’t have much staff and the phones are ringing off the wall. She’s multi tasking like crazy. She keeps getting interrupted with questions from coworkers yet doesn’t get upset or short with me or her coworkers. Rare talent that I recognize and appreciate. I’m standing at the counter writing this review while she’s entering my requests into her computer so I’m writing exactly what I’m experiencing.

I went in to this Kinkos last week to get a few high quality scans of some handwritten notes that I wanted to back up digitally. I have never been to a Kinkos before, and I wasn’t disappointed with my experience. I used some of the rental computers and scanners. I was only there for about 10 minutes, and the charges were kind of high for that amount of time. I can’t imagine actually using any of the Adobe programs on their with the minute by minute rate constantly running. The scanner worked well, but the cover was nearly broken off when I got there. I never interacted with any employees. Granted, I didn’t need assistance or anything, but it was kind of strange to be completely alone throughout my visit. Not an outwardly friendly place, but it got the job done.

Got over charged for printing off a script from their computers. This is without a doubt the worst, slowest, Kinko’s ever. The staff is supremely inattentive and not very knowledgeable. I don’t recommend this place for any printing or shipping. Go to the UPS store across the street to ship and ANYWHERE ELSE to print. they charge 60 cents a sheet to print, plus 30 cents a minute to use their computers. It cost me $ 14 to print 25 pages.

Possibly the least helpful fedex location I’ve ever encountered. Had routed a shipment here for pickup since it required a signature. I never got a call saying it was there, until the day it was due to be sent back. I called them before I got there to confirm that I can pick it up. Was told yes, and when I got there, they could not find it anywhere. Instead, I had to make countless calls to Fedex and wasted my time. Fortunately, the sender agreed to send it again to another location and I was able to retrieve my items without a problem. Also, I’m kinda disappointed that fedex only allow us to pick location that is near my house instead of near my office. Not everyone lives within 4 miles of their home, especially in big cities. Why doesn’t FedEx recognize that?

This is seriously the worst Kinko’s Fed Ex I have ever been to. Employees totally unhelpful, half of the computers don’t work and the internet settings blocked the
site we (and about 50 other people needed) to print our concert tickets before an event. No thanks.

While one of the employees tried to help numerous people by escorting them to the self service area to sign up for a fed ex account, print labels, pay for service, and then figure out which envelope/​box to use, the other employees did their best not to make eye contact. The computers there were slow, and when I finally tried to print my receipt and finalize, it hung up, requiring me to wait in line again to get help.
If you must use FedEx, save yourself the hassle, do everything online at home, and grab some of the envelopes the next time you are there. You can just run in and drop off!
(Another reviewer mentioned free parking in the vacant garage next door — but how long will that last?)

I have been here a lot lately to print since my at home printer has been acting up. I usually don’t need help or need to talk to anyone there since there is a lot of do it yourself stations. Yesterday was a different story. I had a bunch of questions and needed a lot of help. Of course I ask the girl who just started all my questions (who was super nice and friendly) so we had to ask so we had to ask someone else who was also super nice and friendly. I appreciate all of the help they gave me!

Sometimes you go in and employees help you, other times they don’t. Apparently as a customer of FedEx you are responsible for knowing how to use all of their printers, copiers and scanners, including loading paper and choosing which of the 10 printers your items will be sent to. But I digress…
Today I went into FedEx to send out a package. They packed it for me, while I filled out the address label. I gave the girl my credit card which wouldn’t process, she tried twice and each time the system crashed. I told her I’d go get cash.
20 minutes later I returned, and with the previous girl helping another customer I was left with the only other employee in the store who looked irritated, as if I had some nerve to come into FedEx to ship a package. (I’ve seen her name mentioned in a previous review)
This time she took down my information as well as the recipient’s, printed the information and asked me to sign off. After having to correct nearly the entire address (2 additional times) of the recipient, her growing more and more aggravated, rolling her eyes, etc., she asked me to sign a copy that was not corrected, allowing me to just assume that she had finally gotten it right on her computer — which, she didn’t, because I saw the final entry shortly after. But it wouldn’t matter, because after this 45 minute process of switching computers and utter incompetency, all while a line is forming, she informed me that their system wasn’t processing shipments and I could either wait for her to call the tech dept. or get my money back.
So I took the money and went right across the street to UPS. Thanks for the free packing and box!
Listen, I work in customer service, I get that sometimes work can be frustrating and sometimes things happen that are out of your control, but the attitude of the employee and the lack of respect for my own time — having me leave to get cash because their system wasn’t working, come back, stand there for another 25 minutes because you can’t seem to get the address right I wrote down for you verbatim, and then not even take my package, all the while you looking at me like I’M inconveniencing YOU? Not cool. Totally unprofessional.

It’s one cog in a chain of copier shops with direct shipping via FedEx. That said, there are a few things that make this particular shop one of my favorites of the ones I’ve visited. The first is that the shop is directly next door to a former auto repair shop. That shop is no more and FedEx Office bought the space, making it their COVERED, FREE PARKING! Pull in, lock the car, and walk through the side door directly into the FedEx Office shop! You’ll love it!
At another FedEx Office shop, the hot-​seal lamination machine is behind the counter, so they do that lamination for you. The trouble was, in my instance, it was done badly and although the worker tried to make it right and ultimately didn’t charge me, every time I look at that laminated card, I know it was done wrong. Here at the Southport shop, the lamination unit is out front and like with the copiers, it’s D-​I-​Y. The workers will advise you and give you help (and even do it for you, if so asked), but if you screw it up, you are to blame. This is good!
Come on a hot summer day to appreciate getting into a cool, shaded car afterwards!

Things I did not expect while planning a wedding: for Fedex to become part of my wedding vendors list on Unilocal!
However, I felt compelled to write an excellent review after an overwhelmingly positive experience my husband had and the accommodations their staff made for a very stressed and cranky groom.
My fiancé and I had decided to do programs and menus kind of at the last minute for our wedding, but had found a vendor on etsy that was willing to work with our timeline. She had promised us a Monday delivery the week of our wedding, so by Thursday night with a Sunday wedding, when no programs or menus showed up at our door, we knew there had to be a plan B. Early Friday morning, I ran errands and my husband spent about 6 hours at Fedex recreating our menus and programs. And here’s where the credit really goes to the staff there– one woman who was supposed to be leaving by 9am stayed until about 1pm just to help my husband. She made sure the job was done right and that he was happy, which is much more than I can say for that crappy etsy vendor. Our programs and menus turned out beautifully and we have the staff at Fedex to thank!
In addition to this, every other experience I have had there has been positive and easy. Just wanted to throw some love their way for all of their help to make our day great.

I use FedEx on a weekly basis at my work. We have an online account and almost daily drop-​offs or pickups. I have lots and lots and lots to say about FedEx after working with them for six years. I have used this location a few times when I had to drop off my shipments too late for our pick-​up dudes to make the deadline.
I ship lots of large international shipments with strict deadlines. FedEx likes to sweet talk their customers and pretend like they have «tools» and «experts» who can help with your international needs. I am being completely honest that when you start speaking to these experts, you will get conflicting advice over and over.
They tell you that you don’t need harmonized codes, yet when you fill out the forms online, you must have harmonized codes. Figuring out harmonized codes on Fedex is a complete crapshoot. Type in «cotton tshirt» and your best choice is «boy’s pajama top.» (I am serious)
The pickup dudes insist on multiple copies of airbills and customs forms, but the phone reps say that you don’t. (really, the company fights with itself every day)
You can not ship over 25 boxes in one shipment, which is ridiculous.
But FedEx GreatRates is awesome. Use it! They give you super super discounted quotes over the phone, you just have to ship on the day they say.
FedEx is HANDS OFF when it comes to customs. If you’re shipping to any country you would consider remotely difficult, don’t expect your stuff to make it on time, and don’t expect FedEx to help. I had a huge shipment going to a show in Krakow, and it got held up in customs for weeks. FedEx didn’t help at all, and guess what, my whole shipment didn’t make it in the country. It took two months to come back to Chicago.
I understand customs is difficult in each country, and that is not FedEx’s fault. Canada, for example, is a total disaster when it comes to Customs. What FedEx lacks on the Customs side of things, is customer service. They do not update you or help you at all once your stuff is stuck in customs.
This is why you need a customs agent and you need to ship with expediters instead! FedEx will insist they do a great job and to trust them, but don’t! Stick with FedEx for domestic shipments and ground shipments. Don’t expect anything great from them once you leave the USA.
This particular location has a lot of space cadet employees. They know ZERO about international shipping, and it’s really sad when you have to inform them about shipping. It’s not their fault. Why can’t FedEx train their employees on these tricky matters?

I needed to overnight documents for work yesterday. I rarely have to do this, so I just took the documents and went to this FedEx. They walked me through everything, did everything for me, and were friendly.
I was worried about paying by check (I don’t think I’ve ever paid for a purchase in a store with a check before yesterday), but they said it was fine.
I’m not sure why this location has such terrible reviews. I spoke with them over the phone and went in, and both people were quick and helpful.
Yes it cost ~$ 25 to overnight a few pages of paper and get an electronic signature, but overnighting stuff is expensive. (And since it wasn’t my money, it didn’t bother me).

My gal pal was waiting ever so patiently outside. She assumed I was hijacked inside. What was to be a simple package drop off took over thirty minutes to complete. I’ll give you a screen shot of what I experienced.
–Introverted employees. Maybe one of them that was a bit more outgoing than her co-​workers but unfortunately she wouldn’t wait on me till my associate finally gave up control.
–One of the four couldn’t of given less of a fuck to help out the customers in the store. She was more motivated to go on her break.
–Watched one guy get torn to shreds by a lady that wanted to open a pack of paper clips because she only wanted one and wanted the employee to think «outside of the box dude» in trying to help her complete the purchase.
I walked in a few minutes before 8 pm. Promptly this lazy dude tells me, «it’s 8 pm and I have to get the shipments ready.» OR. he could have asked one of his co-​workers to quickly process my shipment so that my very necessary package could have gone out with what they had. It took dude fifteen minutes to process all the packages, he didn’t make the 8 pm timeline. I’m standing on the side watching this twat fumbling as steam is now exiting my ears as well as the four in line behind me. I still don’t understand why in the time it took, my package is going out tomorrow and not with the packages that were still sitting past 8 pm.
Meanwhile my gal pal is sitting outside texting me in wonder. What the heck is taking so long.
There is a UPS store across the street. Oh how I wish it was open and I could have gone there instead.
(Once I get the receipt out of my wallet, I have to contact management. This was effing ridiculous.)