FedEx Office Print & Ship Center

I just had to write you to let you know how impressed with the 6 W. Lake FedEx Office store I am! I had a tough print job that needed to be bound (it was a legal document with specific requirements, etc) and they did an excellent job with accommodating my needs, as well as expediting the printing/​service when I called and asked about timing because I was under a deadline. They were more than helpful and courteous, and I so appreciate all they did. Thank you so much!

The Leo Burnett building has everything including this FedEx store, which is really wonderful when working from home. I appreciate being able to just walk in, swipe my card, print and leave without standing in lines or talking to anyone when I’m in a hurry.

This is the slowest Fed Ex ever. The service is terrible and the employees don’t seem to are that you are waiting. I stand in line for a minimum of 10 minutes every time I come here.
The worst part of it seems to be a lack if training in the people working because it seems to take everyone in staff to process a single order correctly leaving the rest of us standing here.

Well I came in to ship a textbook in the same packaging that I received it in. It was wrapped in some sort of cardboard box material, and the service lady had the nerve to tell me my book was not properly packaged. She continued on about the declaration value amount of my book and she started getting on my nerves. Her name was Gloria I believe, so make sure you don’t go through her. I won’t be coming back, and she needs retraining on customer service skills!

I’ve used this location several times now and usually am very pleased with the service. I went to drop off a box and, since I had run out of packing tape, they not only taped up my box, but also added extra packing material to make sure my laptop traveled safely – at no charge. The staff always has a smile for me, even if all I am doing is dropping off a box.
My most recent visit was very frustrating because I went in to send a 16-​page fax. The biggest reason this location loses a star is its prices – $ 2 per page for a fax seems ridiculous. Further, my first attempt at faxing dropped the connection and only 2 pages sent – yet I was charged anyway. Finally, you cannot get a receipt for sending a fax, only the transcription of the fax, which only shows the number of pages and not what you paid.
My second attempt went through smoothly – or so I thought. The next day, the recipient informed me that it never came through. I went back to this location, explained that the fax was never received – and they gave me a refund on BOTH faxes, no questions asked. I’m very pleased, and I don’t blame them for the fact that faxing is a terrible, obsolete technology.
I have since learned that there are Internet faxing services that are much easier and much less expensive. Although I will be using those services from now on, I will continue to frequent this FedEx location for my copying and package-​sending needs.

It’s a smaller location but it’s not short in services. I stop in here often to run things off or print something from one of their computers or using my laptop. Have never had any issues with equipment not working and the staff has always been friendly and available.
Also, for being a smaller location in a hotel, I’ve never really had to wait long for anything, it’s always been a quick in/​out.

I learned several things at FedEx/​Kinkos today:
1. Employees need nerves of steel to handle a) multitasking while helping each customer; b) filling out the forms that seem to take at least 5 minutes per box while multiple people are invading that time to ask questions and be impatient.
2. Duct tape just will not do for wrapping boxes (they were nicely untaped and retyped with packing tape)
3. Clothing boxes just will not do as they are too weak (I was nicely unboxed and reboxed)
The lovely long term employee G. had the unflappable patience to handle it all, helping me for what seemed like about 25 minutes while:
1. Problems with the bill at the printer made someone have to restart their bill all over again
2. Old grumpy bitchy white man screams at poor Indian immigrant who left his laminated paperwork inside the printer accidentally («See what you did to my paper, look, this is what you did to my paper!!» Now its jammed!”)
3. Customers come in then leave looking at how long this is taking
4. People just run up and ask random questions in the middle of an order to slow down the whole process.
5. More and more people lining up behind me
6. Building account delivery men «in a rush» trying to get their boxes shipped while other employee is trying to answer the constantly ringing phones, complete all the other orders, and look up the account number that Ms. G can’t find.
I’m glad your are as calm as a Hindu cow Ms. G because I think I had 3 anxiety attacks just watching you take care of my order today. I swear I didn’t try to make your morning difficult. Thanks for the paper towels to wipe the rain off my soaked boxes.

The man working here on NYE saved my life!
I need to fax something before I went home, so I had to cab it here from Erie and Michigan to find out they had just closed! I almost cried, he saw my desperation and allowed me to fax.
He helped start my New Year right!

I went to a career fair recently. I went online to the Kinko’s website to have a few copies of my résumé printed on nice paper. I sent my file over, picked the paper, and paid. They said it would be ready here in a few hours. I went there, and there was no issue, just told my name and picked up. Everything looked nice, and double-​sided was no issue.
The only bad thing was picking the paper: The tiny images on the website are not very easy to see.
Enter through the mall on the corner, there is no outside entrance.

(i’m doing that annoying thing where you read someone’s review on the main page and immediately remember needing to review it).
… i used to «print to» kinkos and pick up my color copies from this location. i probably couldn’t have survived many of my college projects without this kinkos… you can upload your files to their web site and pick them up there an hour or so later, how hard is that right? …well, most of the time it was fine. but maybe 1 out of 4 times i printed there they’d screw something up. they’d make duplicates of the wrong things, not enough of others, etc. i never understood this since it’s seemingly somewhat automated. but when this happens, they always fix it in due time.
personally i think their prices to just print out stuff while you’re there are a bit much… you have to rent a computer just to print things, or you have to pay them to print them… either way it’s not cheap when you do it that way.
i also think it’s a bit idiotic to not support this location because it’s near a hotel and you think the hotel needs better businesses. last time i checked, the hotel is part of an office building which dwarfs the hotel in size, and also many people in a hotel have a need for the services of kinkos anyway.

Ok, Bill M., mister first to review… you need couldn’t be more wrong.
First of all, discounting a business because you feel it does not live up to the standards of its highly esteemed location speaks nothing about their aptitude.
I have been to several print service providers in the downtown area and for a Kinko’s, the team at 6 W. Lake is doing a stellar job.
I have had many poor experiences at other Kinko’s locations. If you think you had bad service a 6 W Lake, try your hand at the River North Wells location — ouch.
I have always had excellent service at 6 W. Lake. They are always polite and professional. My jobs are completed quickly and accurately and I have never had a problem. They are a shining example of how every Kinko’s should operate.

This copy shop is in the main floor shopping arcade of the Renaissance Hotel. This fine hotel deserves better shops and services in this part of the hall. Try not to use it unless absolutely necessary, as the service is negligible and the costs seem rather pricey.