FedEx Office Print & Ship Center

Has boxes and tape for you to pack yourself unless other locations which try to get you to pay them to do it. The shipping machine gives a much lower rate then several other locations! Staff were friendly.

Every time I go to this location I regret it. The black and white printer is always out and you don’t know it until you’re already on the computer trying to get it to print to there. Then you have to print to the color because there is no other option, at this point time is racked up enough at $ 5.00 to use a computer just to look at my email. Then $ 2.16 more to print TWO pages from the color printer. Workers here never greet you nor come up to help. Ignore you if you stand at the counter for countless minutes. Last time I’m coming here. They could have at least offered a credit for how much I spent on two pieces of paper.

I don’t understand why this place exists. I hate everything about it– the prices, the attitude of the employees, the wait times. It takes forever to do a simple task while the Internet just refuses to work. It makes things 50 times tougher than they have to be. Done with that place

This location really knows how to work with a costumer. In a time when costumer service is dead to many companies FedEx really won me over with their good service.
I work in a school and when we need staff appreciation certificates we come to this location. They have always been helpful and consistent.
Personally, I took an etsy find to get printed and I was blown away by their people skills and helpfulness.
1) Manager worked with me to get my print at my budget.
2) 24 hours!
3) When my item was printed in the wrong size the manager reprinted it and showed me two copies where he tried to saturate some color and the size (I had requested both). This was above and beyond because I was not expecting to get such great attention.
Thanks Jonathan for the help!

This FedEx is a miserable pit of doom. The employees consistently behave in an extremely stressed manner, and don’t dare ask a question or you will be addressed with scorn and maybe even a little verbal abuse. I feel my blood pressure rise every time I enter this location — never again! A little less anger, guys.

Worst kinkos I’ve ever been in. Everything is broken. The employees are rude, slow, and incompetent. It’s dirty and disorganized. I could go on but nothing I write here can adequately sum up the circle of hell you find yourself in at this particular kinkos. Go to the one on Western and roscoe– it’s about a thousand times better.

Slow. The manager never made eye contact and had me wait 20 minutes while my photos printed. I left without my photos because the service was so slow.

This is the worst fedex store I have ever had the displeasure of going to. I have been there twice to mail overnight international documents and both times the workers had no idea what they were doing. The second time the clueless worker didn’t put the address correctly and my time sensitive document did not get delivered. Fedex then flat out said this is my responsibility for the worker not putting the full address and refused to give me a credit for a service I paid for which you failed to deliver. Great job FedEx … I’ll be going elsewhere with my business. Your workers have one job and they can’t even do that.

Avoid this place — employees are rude, high, and dishonest. Had wedding shower invitations printed, and when I arrived to pick them up the colors were wrong. No big deal, they reprinted them for me. They wrapped the stack in three rubber bands, and as I was getting ready to pay I asked to see them (thank god). The top one looked great, but after I unwrapped them all the ones underneath were a complete mess — the printer was either broken or running out of ink, because the rest were a discolored mess. They tried to hide it from me so I wouldn’t notice! So once again I asked for them to be reprinted. Finally they turned out well, I paid, and left. They made me feel like they were being completely put out, and like they were doing me a huge favor by printing these invitations. After spending an hour here, I will never come back, and you shouldn’t either. It would be worth driving further to end up at a more competent location.

What do you do when you flew Spirit and don’t carry a printer to print your boarding pass to go home? I was able to print my boarding flight to Chicago at home but I couldn’t print my boarding pass for Dallas to go home. Couldn’t check in till 24 hours in advance rule left me running around searching for a printer to print my boarding pass because I refused to give Spirit $ 10 to print my boarding pass at the airport. I hate that airline so much. It was my first time flying with Spirit so I was still a noob. Anyway, Fedex was the hero for that day. Nothing went right on my trip to Chicago. I felt at ease with Fedex because I was able to print my boarding pass for $ 2 instead of paying Spirit $ 10. Thank you for rescuing me that day.

My Kafkaesque experience at Fedex:
Although the store was pretty much empty it took a full hour for me to get out of there. The two guys behind the front desk were so stoned that they couldn’t focus and kept forgetting what they were doing. They kept calling me «bro», having me fill out the wrong forms, and then explaining that they couldn’t send my letters or packages. One Fedex guy almost started crying when the song «Hello» by Dragonette came on because it reminded him of a vacation he took to the Dominican Republic, but luckily another customer bought him a water bottle to calm him down.
I tried to send a letter to a foreign country that doesn’t use postal codes, and this was way to complicated for the Fedex guys to comprehend. They even brought out the manager who also could not compute. At some point I felt like I would never leave this Fedex. As I waited for him to enter my shipping information, the Fedex guy showed another customer a video of a boxing match. Then he reenacted all the moves and offered analysis on the fight.
An hour later I called fedex to file a complaint which was surely useless.

This review is probably not that useful, since it’s one of the few options in the area, and FedEx/​UPS/​USPS generally all suck (in my experience) but here goes:
I live right across the street and come here often for business printing needs and shipping. Most of the time, they are unhelpful, the line moves slowly, and at least one printer/​copier is broken.

The very first time I came to this location, it was in the middle of the night on a Saturday night. It was my first time trying to print out flyers and I had NO IDEA what I was doing. As soon as I walked in Ashanti greeting my friend and I with a hello and asked us if she could assist us. Of course, I needed the help so she showed me what to do and how to set up. Since my mac did not have an ethernet port, I could not print directly from my laptop. HOWEVER, Ashanti, being the wonderful woman she is, gave me the option of emailing it, and I was on my way after just 20 min.
Today, my father, my brother and I, came in to print off a spread sheet for my father’s family Football pool squares. Now if anyone knows what those are, you would know how serious our family can take those. So OF COURSE my father has a lot of requirements for his spread sheet. Even though we went through it a BILLION times, he still had many little things he wanted fixed on it. Maria was so kind and patient and took the time to help us even though, in my opinion, my dad was being a HUGE pain in the butt. They were both great and helpful and I will DEFINITELY go back again.

This is the most unhelpful store i’ve been to since we moved to the US.
Im not sure what service they think they are selling.
I tried to send 2 packages overseas on 2 different occasions and they were too lazy to help me, siting all kinds of excuses like I needed an exporters permit and excessive insurance and rates ($ 100 for a small kids t-​shirt).
Also, a packaged landed on my door step not addressed to us or meant for the address we live in. I took it back to the Fedex store and they said they couldn’t take it back. As I was leaving I saw an employee dump it on the street!!!
The post office is a much better option or UPS down the road.

Don’t go here for passport photos. I would give them no stars if I could. The picture color is entirely washed out and they cut a small portion of the top of my head off! She did not know how to work the camera and had to take it a few times. We told her numerous times the picture was to large and she kept telling us no. We got home and measured the dimensions and had to go to another Kinkos to get them re-​done because they were much bigger than the passport requirements! The other Kinkos on Division acknowledged this as soon as he saw the pictures and the color was much better there too. Go elsewhere for passport photos!

Currently in a line amongst 7 other people, watching 8 employees stand around, none of them helping

The location is convenient, but customer service here is spotty. I hate to sound mean, but one employee (older white lady) is really difficult to deal with. She’s pretty slow, and when I drop off packages to mail, she has a different criticism about the way I’ve packaged something most of the time, even though no one else ever mentions anything. I’ve taken to going to the Western Ave location to spare myself the hassle.

There’s customer service and there’s SMART customer service. These guys provide the latter. It’s refreshing to work with customer reps who are willing to troubleshoot and get creative about solutions. I needed a massive print job done ASAP. The usual print process wouldn’t work to meet deadline, but the staff helped think of alternative ways to come up woth the same end result. I’ll now get my project done AHEAD of schedule. Special shout out to Tav who took care of my order. Bottomline: the staff at this location just earned their angel wings in my book!

On two occasions in two months the staff at this location delivered an exceptional product in short order, totally exceeding my expectations. With so many companies doing the same thing, a rare offering these days is really good customer service AND a quality product. I am extremely grateful to the overnight staff and for the existence of this location. THANK YOU! THANK YOU!

Had to fax 14 pages this morning at around 09:00. I go in (already had my fedex kinkos card at hand), and I fax my papers; unfortunately I only had enough money in my card for 12 pages to go through (yes, MY fault). The fax did not go through, but the $ was deducted from my card. I went to the counter and a very nice gentleman faxed my papers for me and didn’t even have me pay for the 2 pages. He said in about five mins, he will get me the confirmation pg print out. I waited about 10 mins and peeked over the counter by the fax machines and hear a pg print out. At this time, there were four employees «working» and three customers (including myself). My nice gentleman was no where to by found so I approached an older white lady folding fedex boxes and asked if I could just grab my fax confirmation pg I believe printed out already. She disgustingly looked at me and said «you can’t go back there». I said «well, can you help me?» She looked so put out I interrupted her from her box folding and said «who is the fax from that you’re looking for?» I said «Rita –my last name» she said (looking at 3 pages) there’s nothing here w that name. I peek over and see my handwriting on one of the confirmation pages with my name clear as day on one of the pages. I don’t like to be snotty (look at my previous reviews), but I grabbed the paper and said «R-​I-​T-​A M-​Y-​L-​A-​S-​T-​N-​A-​M-​E» and stomp out. So many employees working but not willing to help customers. Do NOT ask help from the older Caucasian lady, you will feel like you are interrupting her during a siesta on her international vacation!