FedEx Office Print & Ship Center

Really terrible. I’ve attempted to go to this place several times but this time they changed the design of a postcard without my ok, rendering it impossible to actually mail, and wanted to charge me extra! Don’t bother. If you must go to a Kinkos go to another location.

My service was quick on a Saturday for a package I packed, nobody was around and I got what I needed quickly for once, these types of places can take a long time. Good place to get something out on a Saturday since they are one of the few shipping places open in the Loop on the weekends; the other option is the UPS in the Palmer House Hotel but the line can be backed up there on the weekend.

A disaster. Waited 45 min in line at 1243 Canal to find out no ink in their 18×24 printer. They sent me to 720 S michigan.
Called 720 Michigan to confirm they have ink. And they did. But when arrived they told me only color oversized at $ 15/​ft.
Don’t waste your time.

There is absolutely no sense of urgency at this location. I came in for a quote. After 20 minutes, Cheryl couldn’t give me a price estimate, a turnaround time or even whether they could do what I wanted. She had to make three different calls to answer these questions and still couldn’t give me definitive numbers. Asked for an e-​mail or call once she figured it out… five hours later, no contact of any kind.
Meanwhile, a customer waited that entire time for a print order and another struggled to figure out how to e-​mail in a print file. Neither attendant seemed in any hurry to deliver the orders. Customer service does not mean simply being friendly, but delivering service in an efficient way and taking the extra step to make processes easier for the client.
I called a different FedEx location (located inside the Hilton, a few blocks south) and within 10 minutes, they figured out my custom order price and sent me an e-​mail asking for a photo file. Beautiful.
With a location in the loop, I’d assume they cater to a lot of businesses and would understand the urgency with which customers require service. Not the case. This isn’t my first experience with this location, but it’ll be the last.

I can no longer recommend this FedEx location if you need help with Print and Copy services. Alas, the awesome VONDA has been relocated to another store and I don’t know which one! Her replacement is nowhere near as service-​oriented and definitely not too knowledgeable. She even argued with me about what needed to be done to a file I had created. She was quite patronizing and informed me she had «grown up in the printing industry.» Oh really?
She gave me file creation instructions that produced a so-​so result but what really bugged me was how she asked me to email my file in so she could get started on it. I sent another email asking if there was anything I should modify before I made the trip downtown. I got no response. But she did have complaints when I got there so I was not saved a trip. I took my files and went to the Lakeview FedEx where Alex was very helpful and friendly to work with.
If you want to use a computer at this FedEx location, it’s often pretty dead there. There’s just one computer but it’s the Design Workstation and it’s 45 cents a minute to use.

South Loop office was really helpful, but this is where good service ended. I mailed an envelope there on May 8^th, Tuesday, with delivery on May 10^th Thursday, from Chicago to Naperville, 40 miintes drive:) I just thought — it’s urgent, and I rather save time driving…
Here’s what happened next:
it was shipped May 9^th to LaGrange, then back to Chicago, then on May 10^th it was shipped to Olive Branch MS!!! A day on the road… Then on Friday May 11^th, when I was calling looking for it, it was still sitting in MS! I was begging to send it asap to Naperville…
I was promised ny customer advocate Dennis, that it would arrive to Naperville on Saturday 12^th. Now it’s 11:50pm Saturday, May 12^th, tracking shows that it arrived to Chicago… when will it arrive to Naperville, nobody knows. Fedex has chaos at reliveries, I would never trust it again — UPS or First Class USPS would be better. This is the worst experience, I cannot understand how these people keep their jobs. Worst experience ever.
Vera

This was literally (Chris Traeger voice) the best postal experience ever. These people are drinking the nice kool-​aid compared to all other Fedex and USPS locations.

I agree with the other reviewer — was in today and Vonda was very helpful. She made recommendations about my print job and made sure everything was cool before going ahead. At one point, there were 4 – 5 people waiting, so perhaps another person around to help would have been nice, but she did well managing things.