Firestone Complete Auto Care

I have been fortunate enough to have had good experiences with this location. We have gotten tires here in the past. I had a weird repair that needed to be done and had been rejected by a couple of other repair places including Pep Boys and Sears Auto repair. My guess is because they wouldn’t really make any money on it. Firestone was busy when I went in, so they said they would take a look, but that there was a muffler place nearby that could for sure make the fix. They were right! Thanks for the recommendation Firestone!

I wish I would have read these Unilocal reviews first! Like many others that have commented here, it felt like I was being forced into work I possibly didn’t need. Basically I was given no options. Either pay $ 700 to get all your rotors and brakes replaced, or we will do no work at all. $ 700 is a lot of money to some people. Next time I will take my chances with a mom and pop store. No more of these big chains that force their workers to get the highest dollar. Go somewhere else for your car repair needs.

I had an alignment completed not too long ago, and within the same month I was informed after another inspection that it was not the case. Will be going back to see exactly what was completed within the 3 hours and a refund.

Very rude manager I think his name was mark not sure, and there prices are not consistent at all, I would go anywhere else but there

I dropped my car off at Firestone to get a tire replaced. While it was there they checked it out and said it needed new sway bar bushings at a cost of $ 145, a new axle at a cost of $ 300, an alignment at a cost of $ 90, and also said they detected an oil leak but couldn’t determine where it was coming from. They quoted $ 108 for a leak detection test, which doesn’t even include the repair once they find where the leak is.
I didn’t have any of the work done and took the car to my regular mechanic to get a second opinion. They said the sway bar bushings needed to be lubricated but were overall ok. They said the axle looked COMPLETELY FINE. They also said an alignment wasn’t needed and correctly inflating the tires would correct the alignment issue. Finally, my mechanic found the oil leak immediately for NO CHARGE and said it’d cost around $ 200 to repair.
Essentially Firestone told me I needed over $ 500 of work for problems that don’t exist, and over $ 100 for a test my mechanic did for no charge. I will never give Firestone my business ever again.

The service here is extremely poor. I had called ahead and was told my wait would be 1 hour. 3 hours later I asked how my tire was coming and the manager went to grab one of the 4 guys that were hanging out and eating to come and check my tire.
I watched as my tire was removed where the guy took it to another area and took another break. I understand that everyone deserves a break… but at the same time? Why did it take 3 hours to look at a tire repair?
I would never return nor would I send any of my fleet vehicles here.

Based on the other reviews I see here, it seems the one thing you can expect from Firestone is consistent bad service. These guys give a classic runaround and work to squeeze every last dime from any unsuspecting consumer. I had issues with my car starting and had it towed to Firestone. This was an older vehicle reaching the end of it’s useful life. After charging their customary $ 100 fee to even look at the vehicle, they called back to inform me that the vehicle needed $ 1,100 worth of work; a steep price tag I needed to think about before moving forward with. I called back the next day to discuss further and this number had jumped to $ 2,200. The mechanic insisted that this was my mistake. At this price, it wasn’t worth it to try and save the car. I asked about the repairs they felt absolutely necessary, one of which being spark plug replacement, which he quoted me at $ 136. After deliberation, I called back and asked what would it take simply to get the car running so we could get it off the lot. He told me that spark plug replacement was the only thing at a price of…$ 367! After pointing out that this was over 2x the price I had been quoted an hour earlier, they again insisted I was wrong. I was fed up at this point. I told them not to do anything and I’d figure out having it removed from the lot. 20 minutes later they call back, the car started… without any of the work they proposed doing. I went and picked up the car and thankfully my relationship with Firestone is over.
Long story short, save yourself the hassle and take your car somewhere else.

I made an appointment online to come in for new tires, including my preferred tire choice. The appointment was confirmed via return email for last Friday at 11 a.m. I arrived for the appointment on time and was told that they did not have the tires in stock, but that they could get them and have them in the store by 2 or 3 that afternoon. They confirmed my phone number and said they would call me as soon as they had the tires in stock. That was 4 full days ago, and I have yet to receive a call. I guess they don’t want my business. It is annoying that the appointment was confirmed without an assurance of the tires in stock; but I realize that is not necessarily the shop’s fault; not returning calls is. Thumbs down Firestone.

Accidentally stripped the nut and bolt at my battery’s terminal and came here when they opened first thing in the morning and one of the gentlemen working there quickly helped me out. I also bought a set of tires from them for my other car and was very satisified with the price, quality of work, and the friendliness of the staff.

I’m sure they have their reasons why but I called to see if they can install my wipers. I went to buy my part at Nissan myself. I just needed them to install and they shot me down! Apparently they only install if the product was purchased thru them as well.
Bloop. No thank you.
I’m sure the piece, which I only paid $ 15 for at Nissan, wouldve cost me about $ 40 with Firestone. No thanks.

I had an oil change here. Cheaper than. jiffy lube next door. Alignment was cheaper than other places too but oil leak ball joints control arms. And labor all more expensive than elsewhere. They also charge to install bulbs. Pep boys n. other places do for free.

I have had two different cars serviced here and both times the experience was great. My «Service Advisor» was Francisco both times and each time he was friendly.
I have gotten all 4 tires replaced on my 2003 Infiniti and an oil change on my 1998 Honda Civic. The Honda was a recent hand me down from my brother and I couldn’t get the front license plate off because the screws/​bolts were rusted on. I asked them to help me and they took it off no problem. They even went the extra mile and replaced a blown out fuse on the clock/​radio without me asking them to do so. It’s the little things :) There’s no question, I’ll be using them again in the future. Thanks guys.

On the phone, Firestone quoted me $ 147 for a Honda Fit battery complete with installation and taxes. When I got there, the serviceman said, «I could have sworn you said Honda Accord» and then told me the Fit would cost OVER $ 200. I refused. Even the Honda dealer had offered a better deal of $ 189.
The manager had to come over and match the original quote but now I had to pay tax. My total wound up about $ 160. I refused the «complementary complete inspection» because I had just done one with the Honda dealer, which was how I knew I needed a new battery. Besides, there was no way I trusted this place after their initial deception.
When my service was done, the serviceman said something to the tune of well we don’t know if your alternator or anything else is all right since you denied the complementary inspection, but we checked the battery.
Well, the new battery is fine, but this place seems to be getting quite a few bad reviews. I will never go back there.

Rip off. After getting new tires from a Missouri Firestone and coming up to Chicago, terrible vibrating at high speed. The guy drove along to demonstrate the problem and said it probably was the axle and another part. They must have driven the car to check it afterwards because there was 28 miles more on it. They acted like everything should be fine. So $ 500+ later, the problem still exists.

They said I need new brakes, new rotors, and new shocks (around $ 800+) when I went in to get my oil change and utilize my lifetime alignment deal. They said they couldn’t do the alignment as well as usual because I need the other new parts first. I told them to do the alignment anyway and hold off on the rest since the price was so high.
So, I go to a very reasonably priced place Velaquez & Sons Brakes since they had a great star rating on Unilocal to get the job done and save some $. They checked out the car and call me to say I don’t need ANYTHING! My brakes are good for another 6 – 8 months, they filled up my brake fluid which they did not charge me for and sent me on my merry way. How can it be LEGAL for big box Firestone to make these false claims and scare people into thinking they need these parts they DO NOT!?! Be careful with them!

Too bad I cant give them 0 stars. Had an alignment done here after 6 months front right tire all worn out on one side.

Two issue… both left unresolved. Never going back.
1.) Grease and dirt on tires, not just a little grease… gobs of it. New tires looked way worse than the old ones.
2.) Tires not properly inflated so the warning light stayed on. I took it back in after several day, they said I could leave it there and they would look at it in 45 minutes or I could schedule an appointment.

DO NOT GO HERE! I went to this location over the weekend to get tires for my car. As I was waiting, Larry came out and said I needed a new battery and an oil change. I do need an oil change, but not for 89.99. He said I hope you don’t ruin your engine. Regarding the battery, he said well I hope you don’t break down. Scare tactics.
I asked if he would top off my oil until I went to my regular place and he said they don’t do that. ??? You won’t put oil in my car??? Nice.
When I left and drove down the street to Meineke (my regular place) they told me I didn’t need a battery yet and I was low on oil but not close to ruining my engine.
They want you to buy stuff for you car YOU DON“T NEED.
Plus the bathroom was really disgusting.

Crooks. I had an almost funny flashback experience here — then I took my car away from them without having any work done. I’ll get back to that part in a bit.
Many years ago in my student days I used to go to Firestone for their sale on oil changes. The only downside of the low price is that you had to endure the scary-​up-​sell-​routine. It went like this, «we’ll do the oil change but your ball-​joints, springs, whatever are shot». When I used to say «no thanks» they would come back with «your wheel might fall off», «you could loose control» and so on. The first few times I took the car somewhere else for a second opinion and that ALWAYS resulted in being told that the car was fine.
That was a long time ago and when I noticed Firestone had a good price on wheel alignment I made an appointment at this place thinking that surely no business could get away with that in this day and age.
On the day on my appointment they told me the work would take an hour so I went to a nearby place to have something to eat, mainly so that I could read without listening to the television they have in the waiting area. After an hour I came back to the bad news — «sorry, this car can’t be aligned because the tie-​rods are shot». They said they could take care of it for something close to $ 400!
In complete disbelief I asked them to get my car down off the rack because I wasn’t having any work done there. True to form they warned me that «if it wasn’t fixed I would someday loose steering control». I didn’t get out of there pain free as they charged me something like $ 20-​$ 30 for the «inspection».
I took my car someplace else and had the alignment done. The place I went to was another national brand and they didn’t even mention the tie-​rods until I asked about them. They said that they noticed a little play in the tie-​rod ends but that they had plenty of wear left in them before they needed replacement. Since I don’t drive much that could be years.

I used to take my Ford Escort Wagon here back in the day and when I recently had an power steering emergency with my current car, the employees at this Firestone were polite, helpful, and repaired it quickly.
Tony, the manager, was helpful on the phone and in person. He explained everything thoroughly. The time estimates given were accurate and they even came in under time and kept me posted as I watched MSNBC on their nice TV and took care of some work.
It’s difficult to trust an auto shop 100% of the time, I know, but this Firestone seems to work on building trust, which is important to me. And that’s A-​Okay.