Fitness Factory Outlet

I was searching for a smaller recumbent exercise bike to put in my family room, I didn’t want to spend a lot on it either as it’s going to be used for some short term rehab for a family member that can’t use the treadmill that we have in our exercise room in the basement. The most important thing here was the size as I already have a larger one that I want to get rid of.
I looked online, also went to Sports Authority, and Dick’s, everything was either too large or the smaller units were of poor quality and cheaply made. I remembered this place from driving by when I lived in Bucktown, so I stopped in. I wasn’t expecting much, but I was in the area and thought what the hell, I’m here. I did get there late in the day so it couldn’t be too much before closing. I got a quick friendly greeting, and was shown a couple of options for my very specific request.
One did fit the bill, and it was on sale they were getting rid of the model, so the price was down from 500+ to 250. I was given the choice of a brand new one in the box, however I chose the one on the floor to avoid having to assemble it at home. The three words I hate the most is, «some assembly required» I don’t need another thing to do.
The bike is basic, but solid and portable, they loaded it up in the back of my SUV and off I went. When I got home it was easy to unload, fits very well in the family room and isn’t the first thing you see when you enter the room. It is exactly what I was looking for and at a price that I can live with. Ironically, it works very well too, I thought that I’d be keeping it only temporarily, but since it works so well I’ll put it in the exercise room when the time comes.
I would recommend anyone to take a look here if shopping for equipment, they have a wide range from basic to pro, and it was a no hassle experience.

Worked with Lenny to add a few pieces to the home gym. He was knowledgeable and worked with me on pricing. We purchased a treadmill, power rack with dip bar, barbell, weights. We opted for delivery and installation and the guys they referred us to were great. Polite and in and out quickly. I recommend Lenny and the store overall — we’ll be back in the future.

Walked in while the employee was in the restroom and when he came out instead of asking if I need help he glared at me and said «do I know you?» A min later my roommate asked him the cost of some their lifting floor mats. With out even looking up to acknowledge him he basically just grunted «12 dollars» and continue one with whatever he was reading. We just walked out after. Business must be going pretty well at factory fitness outlet that they can afford to treat customers like that.

Excellent experience working with Lenny both times that I visited the store. Great selection, great service and I’ll definitely give them any future business and refer anyone looking for fitness equipment to Lenny.
Many thanks!!!

I always go to the Chicago location. Lenny the manager is awesome! I have continuously returned to get more & more stuff. Flooring, weights, bars etc…
Best deals around and Friendly everytime.

My transaction with Fitness Factory via Amazon was HORRIFIC. I placed the order on May 6^th. On May 8^th, I received an email from Amazon saying that the seller had shipped the order and that it would arrive between May 13^th and May 16^th. On May 20^th, I contacted the seller. They told me they had sent me an email to confirm my shipping details and were waiting on my response to ship the product and that it would be another 7 – 12 days before I received it. I checked my spam folder, trash, every crevice of my email and I swear on my children’s’ lives that they did not contact me. Moreover, I didn’t receive a phone call or contact via any other communication method either.
I would love to know why they didn’t try to make more attempts to contact me. To make matters worse, their customer service agent was completely non-​apologetic and didn’t seem to care one bit about my poor experience. He blamed everything on me because «[I] didn’t receive the email», however in actuality, THEY never sent it. No offer was made to compensate me for the inconvenience or provide expedited shipping to get it to me quicker. They couldn’t have cared less. So, I asked for a refund and they obliged. Don’t waste your time with these guys.

I am an avid runner and love to work out five or six days per week (depends on what kind of schedule I have that week), but for the most part I run an average of 12 to 18 miles per day. I found out about this place from someone else that I ran a marathon with in 2013. She had purchased some equipment here to «train» for the marathon. Chicago had a rough winter, so it came in handy for her. I rarely go shopping to stores, because I really dislike shopping. Yeah, a female who is not one to shop or spend hours and hours at the mall on weekends. I like this place for several reasons. The prices are very reasonable. They carry some solid and good brand-​names at «outlet» prices. If you are looking to add some equipment to your home gym, and save some money, you may want to check out this place. The employees were somewhat helpful. My only wish is that they should be more knowledgeable about the merchandise inside their store. They should be able to answer questions without saying «I don’t know.» If they truly «don’t know» they should reply, «I don’t know, but I will be happy to find out for you. One moment, please.» My recommendation to all customers who are seriously considering making a ‘major’ purchase for gym equipment is to do your research and homework first. Remember, whatever you end up purchasing is an investment for your health and your body. Educate yourself first and then hope for the best!

After years of excuses finally decided to buy a complete home gym. I eagerly visited this location and felt very unwelcome by the staff. After about 10 min. the manager asked to help. He went through the motions, but seemed very disinterested. He gave me a few brochures and sent me on my way. I completed a customer card and assumed that they would be following up with me or at least an email. Not sure if he thought that maybe I could not afford the equipment that I was looking at, but I spent $ 3,500 a week later else where. Very creepy experience. .Go some place else if you want to feel appreciated and have questions about the equipment.

Fitness Factory Outlet is the only place to go if you are interested in purchasing gym equipment in Chicago. My wife and I purchased a 2014 True PS300 treadmill and couldn’t be happier. We compared prices to the other shops in the area and Fitness Factory Outlet’s were by far the least expensive. The sales staff is quite knowledgable and delivery service was top notch. We will definitely go back when we are looking to expand our home gym.

I had a really good experience here. While I’m not a gym «newbie», I’ve never purchased my own equipment before. I’ve always just gone to the gym and used the equipment on hand. However, I recently hired a personal trainer to come to my home and he suggested that I buy a few basics for our workout (a mat and some dumbbells). The man there (the owner) was very knowledgeable and helped me with everything. It’s a cool place. They have a great selection. When I’m done with my training sessions and on my own, I will go back to purchase additional equipment so I can keep challenging myself while doing my own routines!

Great combination of good prices, solid equipment with knowledgeable and friendly staff. I always shop around and then I go here to buy.

Went here to prospect weight plates. Came out shortly after very satisfied. You will want to note that Fitness Factory is a Body Solid dealer, and most (perhaps all) of their stuff is Body Solid brand. You won’t find Ivanko or York stuff here. That said, I was find with that — Body Solid is a very decent manufacturer, in my opinion better than CAP or TKO. You may think that brand does not matter for heavy objects, but they definitely do – the cheaper brands are known to offer weights that are slightly inaccurate.
The plates I bought here were significantly cheaper than options I was considering on the Internet. I will also go the store again just for the pleasure of speaking with Charles. Incredibly polite and patient guy who will humor any of your questions and provide some pleasant conversation, to boot.
This time, for once, don’t buy off the Internet.

We purchased an eglide from Fitness Factory. We did a lot of research and went to a lot of stores. This place was the best!!! They were very knowledgeable and really cared about us picking the right equipment. We did have a few issues with the machine, but it was under warranty and the repair man always came quickly. We even returned to the store for the staff to watch our gait on the machine. Charles is great!

have visited this place several times over the past few years, sometimes just looking and sometimes buying. they have pretty much everything you need for a great home gym, as small or as large as you want. although they definitely have expensive high-​end equipment, there’s also a wide range of more basic machines that are cheaper, but still high quality. everyone there has been friendly and very knowledgeable about the equipment, and best of all, not pushy. they have even also knocked off a few bucks off the listed price, i think every time we’ve been there. now if i can just actually get myself to use the stuff i bought on a regular basis…

What really makes this place special is the people. I wanted to buy a treadmill and stopped by FFO a couple weeks ago. I met with Claudia who was very helpful, answered all my questions, was not pushy at all, and very well informed about the different treadmill brands. I went back on the following weekend and was met by Charles who also was very helpful, and patiently answered all my questions. I bought the treadmill and it was delivered to my house within two days.

I needed free weights and a pair of dumbbell bars to help supplement my gym workouts with a little home equipment. I was happy to find that there was a local place with a large selection and friendly staff. I will go back soon to add to my home gym inventory.

I like this place. it’s a bit of a no-​frills kinda place, with middle-​of-​the-​road equipment. But, if you’re not a hard-​core exerciser, and need some basic home gym equipment that won’t break the bank, this is the right place.
They’re prices are crazy good on the basics — like weights and dumbbells. They were running a sale on rubber hex dumbbells at $ 1.19/lb, while the next cheapest person in town was $ 1.59/lb. The staff is really helpful. Probably not as knowledgable as the staff at Chicago Home Fitness, but they get the job done. And they’re super nice, always helpful, and don’t pressure you into buying anything. They kept telling me «take your time and look around, let us know if you need anything».
If you’re looking for commercial grade, high-​end brand name equipment (like Bodycraft, Precor, etc), this probably isn’t the place. That’s Chicago Home Fitness. But if you’re looking for basic exercise equipment (weights, dumbbells, kettleballs, benches, racks, mats), they have good quality stuff with the best prices in town.
I recommend buying from them.

Was a very good experience, Sol was extremely helpful and very knowledgeable. Would definitely recommend this place to a friend!

Stopped in here on a recommendation from a sales associate at Sports Authority (not kidding) when SA did not have what I was looking for. I came looking for kettlebells and found a great selection (5 – 75 lbs; they manufacture their own, which are quite nice). From what I could tell, it looked like they were offering some excellent specials on other merchandise as well. Staff are friendly and helpful, not overbearing. I’ll definitely be visiting more often to furnish my fitness equipment needs.

Perfect for my needs. I have had only pleasant experiences here. They’ve got all you need to make your personal gym. I got my weights here and was tempted to get more.
I also got some ideas on which equipment I will want when I have more space… and time… and money.