Forever Yogurt

I really like forever yogurt, even though they are expensive. Logan Square FY doesn’t have as much fresh fruit as other locations, and their mochi is sometimes stale. Tonight I got out of work at 10pm and looked up locations that were open till 11pm. I drove there, bought a groupon, and walked up to find that they had decided to close early. It was 10:45, and they were all locked up, the woman threw her hands in the air like, «what can *I* do?» I thought that was rude because I was asking her very nicely with my hands to please sell me frozen yogurt, and I was pretty sure she got it, but she kept putting her hands up like she didn’t get it. By then I didn’t have time to drive to one of the other locations. Here is my point; self-​serve yogurt shops need two basic things:
1) to have Yogurt and toppings
2) to be open during hours of operation
So while my gripes aren’t THAT big of a deal… If your toppings are stale and you aren’t open way you say you are… You are a pretty bad self-​serve froyo place.

The majority of the flavors were mislabeled.
I only treat myself to this once a month…
I asked to try some of the new flavors, she gave me two cups. The first I tried was correct, but it wasn’t the one I would choose. The 2^nd was coconut, although it didn’t taste like it. So, I just went with my standard 3; vanilla, cookies & cream, and Birthday Cake. When I left, I was disappointed to see that cookies & cream was chocolate, and my fav Bday cake, was Pistachio! The only one that was correct was Tahitian Vanilla!!! Grrrrr.

Great frozen yogurt, great variety of flavors (love the chocolate turtle and the no-​sugar-​added raspberry) and great staff. This location is very convenient (close to Target and has its own parking lot) and seems to have a wider variety of Asian-​themed toppings.

I was surprised at how many frozen yogurt flavors there were to choose from! There were a lot of toppings to add too. Unfortunately, not too many fresh fruits on hand but other than that, A+!

All new supplier and now yogurt has no artificial flavors, artificial sweeteners, or food coloring! So excited. Still too $$ though.

Warm welcome from the cashier when we stepped inside. The place is clean and the workers are great. They let you try samples of you ask the workers, to narrow down which yogurt you will get. So many toppings to choose from.

update: **as of 5/​3/​2015**
Sam, the owner/​manager, did a lot to rectify the previous situation. he put an instant credit so i could come in. i tried the butter pecan which was delicious.
the cashier on duty said «hello» to everyone that came in, which i appreciated.
it was very busy, but a good day for froyo. sam, thank you for making things right. i will definitely be coming in again.
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after reading other’s reviews i am probably gonna get flogged, but here goes…
i love froyo but i do not love FY. for a couple reasons.
1. their peanut butter froyo does not taste anything like peanut butter.
2. maybe it’s me because i have been froyo spoiled over the years but FY did not have «lots» of toppings. Menchie’s and Yogurtland have dozens, not a dozen.
3. the staff did not say hello when i walked in, the two girls were talking to each other the whole time.
4. i signed up for their loyalty program online but the cashier didn’t ask for my phone number to add points to my account.
5. lastly, .54 cents an oz. is pretty high compared to other shops.
i was very excited to try a new place but the whole experience was disappointing.
the only positive attribute was that the restaurant was very clean.

Addicted is the proper word. A buddy of mine asked me if I wanted to go. I was reluctant at first, but man, am I happy I stopped in. Pricey. But for the selection of toppings. You just can’t go wrong. This place is legit and the girls at the front always smile. Good service good treats.

perfect ‘healthy’ ice cream (yogurt actually)
I love this place
fun clean but pricey
cups are huge so you spend more money
but once in a while it’s worth coming here

Nice self serve place… quiet. maybe pricey but I can’t compare as I don’t go to yogurt places a lot.

Great place on a hot summer day! Is located in a shopping plaza so you can give yourself a treat after shopping. They also have an outside sitting which is nice!

I’m updating my review to 4 stars. I cannot give this place a perfect 5 stars due to the first incident I had here. However, after I Unilocaled about it, the owner Sam reached out to me and sent me gift cards to try this place again. I was really shocked how quickly he messaged me and sent them out. I went back and the place was great… clean, good variety, awesome toppings, etc. Some of the workers could be a little more polite, I did have one woman refuse to honor the coupon because it had expired, even though I explained it came from the owner. Sam followed up with me when I messaged him about this and sent me a new one. So again-​really great management here. I think the customer service could use some fine tuning, but this place is great and the red velvet froyo-​YUM.

This store has been my «happy place» ever since the weather got warm enough to enjoy frozen yogurt. I love the flavors and the toppings. Usually, the young lady behind the counter makes the experience even better by smiling and being very welcoming. Today, that same gal I see all the time was still as awesome as ever, however… my buying experienced was seriously ruined when a different employee came out of nowhere and yelled at me stating that I had to ask before helping myself to sauce topping. I’m sorry, isn’t this place self serve? Speaking of sauce, the jar is ALWAYS almost empty and the handle is practically broken. I always have to wrestle with it but it’s worth it to me because it’s the best part! Well, this woman seriously needs some customer service training because her manner of barking at me for doing nothing wrong is completely unacceptable. I hope the owner is able to get something positive out of my review.
6÷8÷14 Update: After posting my review earlier this week, I was truly amazed at how well the marketing team for Forever Yogurt and the owner of this store separately emailed me their apologies and their notes on a solution for the future. I am really pleased with the authentic care they showed me and they have absolutely redeemed the store in my eyes :) Normally I would never change my rating but because I was so impressed, I am editing my 1 star review to a 5! Thank you very much, Forever Yogurt, my pals and I look forward to coming back soon.

Wow I couldn’t be more pleased with my update. Not only did I receive a Unilocal message apology, a hand written note in the mail but also a formal apology when I went into the store from the staff who recognized me. This customer service is impeccable if you ask me, the corrected their wrong 100%! Very happy to be a returning customer. Not to mention, yummy!

The Logan Forever Yogurt is my favorite one to visit! I always have an excellent experience there. Staff is always friendly and the stations are very clean and stocked! My favorite staff member, Stephanie, is always very inviting; I always feel welcomed! Thank you!

The service is okay, not as great as the other stores which says a lot considering I’m used to their super friendly customer service.
I came in this Friday morning to check it out, I always get the same girl, does she ever smile? Today was worse! Just figured whoever was working, is just not a morning person. It’s not also as clean as the other stores. I guess since she’s working by herself, I can cut her some slack. Well, I got my yogurt then left.
I could get better service at wicker park anyway.
The store itself is stunning. The mural couldn’t be anymore on point.
Whoever did that, I salute you. You are a very talented person.
The guy riding a road bike with the handle bar mustache cracks me up.
It is SO Logan square.
I love their wall toppings.
I noticed they have toppings that other store doesn’t have either.
Same yogurt flavors like the other locations.
There’s free parking so that’s a plus.

Logan Square gets a Forever Yogurt. The door sign and huge mural as you walk in remind you that you are, indeed, in Logan Square. This shiny new location has opened and has all the yogurt goodness you need. As this is a franchise, I can’t say that the yogurt here tastes any better or worse than any of the other locations. All of the flavor choices always entice me to sample but you must go to the front register to request a small sample cup. This makes sense since I’m sure people abuse «free sampling» but this can be a problem if the store gets busy and you just want a sample cup. I’m a bit of a purist and no matter how many different flavors I try, I always go back to the good ol’ traditional «Euro Tart». That’s my flavor.
This location differs from others in that it has cereal and topping dispensers along the wall that require a twist to get your desired amount out. Not quite as exact as the scoop method but probably less crossover contamination across the table. The toppings table is shorter because of this and I’m afraid to say that the only reason for the not 5 star review is because this location has a serious lack of fresh fruit toppings. I’m all for candy and cereal toppings but I love me some FRESH fruit on my yogurt. Forever yogurt, are you listening?
Hurrah for Logan Square’s up and coming status. I think we’ve finally «made it», there’s a Forever Yogurt.

Where have you been all my life!
Awesome side note: I don’t react nearly as badly to you as I do full-​fat ice creams I’m addicted to!
This place is as close to non-​fat-​heaven as it gets, get the «mom’s cake batter»
Addicted.

I love frozen yogurt and this one is walking distance from my house so I’m über-​excited. There’s a good assortment of flavors and lots of toppings to choose from. You can keep it healthy with fruit or go all out with candy toppings, caramel, hot fudge… you name it.

Finally a pour your own yogurt place in the Logan Sq area! Forever Yogurt is a welcome addition to the neighborhood! Favorite flavor is Turtle Carmel swiveled with Cheesecake! Also, tons and tons of toppings… Of note captain crunch is an option!!!