Gateway Auto Service

There wasn’t anything horrible about Gateway, but overall the experience wasn’t great for a basic car wash and oil change. I specifically asked that they vacuum my trunk, but they left a bunch of leaves in the trunk. When I asked, an employee ensured me that they had vacuumed the trunk and watched as I picked 10 – 15 leaves out myself.
Afterwards I took my car around to the service department. I was told the oil change would take an hour to an hour and a half, but it took three hours. The oil change itself was fine, but I wish they would have told me in advance if they were busy.

My experience was phenomenal here! Not only was my vehicle well-​taken care of after hitting a pothole, the men went above and beyond to ensure that my service job was the lowest price it could possibly be. The timing was efficient, and the management is extremely professional and knowledgeable! Highly recommend for just general service repairs or bigger issues!

After taking my car back *three* times after it was ‘fixed’ I gave up on the place I was going to. Gateway was recommended by a friend and boy was she right. They fixed every issue, saved a little money during the job when something they thought needed fixed didn’t, and were quick with the work. Fernando treated me kindly and fair — a nice change from the other place where I was talked down to and listened to the guys discuss girls and fantasy football. I’ll recommend Gateway to everyone I know!

Have taken both our cars in for work and have found Gateway to be honest, trustworthy and fair. On my first visit, there was an unexpected little snafu but Billy took care of the situation perfectly and has always given me the peace of mind that everything will be taken care of the right way. On my last visit the check engine light was on, and after diagnosing the issue, I was told it’s a repair that can wait until the car has to go in for emissions testing. Not many places would tell you maintenance can be deferred. My thanks to Gateway for showing and explaining needed repairs in an easy to understand way. Will be back for sure ;)

I was forced to go back to this place again because of an unexpected breakdown. I figured i’d give them another shot. I’m so stupid. bunch of con artists.

Took my older model car to Gateway because I was slightly nervous about driving the distance to my usual mechanic. Wound up with a quote for $ 3400 in repairs (including numerous unnecessary items). Risked the drive up to my usual mechanic. Actual repair bill? $ 357.
I can understand some spread, but almost a 10x difference? How is that even possible?

Stay away from this shop! I brought my car there when I was having issues with my transmission. First, they couldn’t give me a quote which I would say is understandable. They claimed that they need to go in my transmission and see what’s going on with it. Second, they quoted high for service/​hour. And lastly, I took my car out because the quote is more than the worth of my car. I picked up my car 2 days after because I was stuck at work and was not able to pick it up before 5pm. I came back with grease inside my car. The interior was trashed with more dirt in it and used up all of my gas. Now, they could’ve charged me a minimal fee for consultation instead of trashing my car. My transmission was worst than when I dropped it off and had to pay more for all the damages. I’d say they are awful!

I bring my out of warranty vehicles to Gateway I feel that the service is on par with the dealers but at a more reasonable price range. I have cost out tires and found Gateway to be competetive as well. They also detail my trucks car and motorcycle. I have been using Gateway as long as they have been open I have been in the west loop for 25 years and this type of business is a great resource to us. I wish the lumber yard was still here.

Jackson at Gateway auto handled our car problem perfectly today. He was polite and frank on the phone and answered my questions about getting a new starter for my Saab. He finished when he said he would and was able to locate a less expensive starter which saved me about $ 150. They gave me a 2 year warranty. As I was driving off the lot, I noticed that the «fill coolant» light had come on. I pulled right back in the shop, they topped me off, and I was on my way in less than 5 minutes. Great job! I gave them 4 stars because the labor is $ 100/​hour. If you need to have labor intensive work done on your car, I highly recommend Frank’s auto service, as they work for $ 60/​hour and have always treated me well. See my link for Frank’s:

4 stars for effort, but 1 star for effectiveness in solving my car’s problems.
I started going to them a year ago because of a strange noise. They came up with several possibilities as to what might be causing the noise, and it wasn’t until the third visit that they fixed the source of that, but in fixing that they created another problem. Now I’m being told I need to replace the whole engine, to the tune of $ 8,000+.
I went to another auto shop that I found here on Unilocal — someone that was recommended as being well-​versed in import cars. This other shop gave it a thorough looksee and it turns out, some of the problems were easily diagnosed, IF a mechanic had known enough to consult a manufacturer computer that would tell you the problem. Not only that, but the new mechanic said that certain parts looked like they needed replacing — parts that Gateway said they replaced less than a year earlier. The new guy said that judging from the parts, they were either used when they went in, or the parts weren’t replaced at all.
Granted, a lot of this is hearsay based on the new mechanic’s assessment. But given that a) Gateway attempted several times (to the tune of $ 5,000+) to fix a problem that they never fully rectified, and b) Gateway never once mentioned incorporating a manufacturer diagnostic that would have identified problems immediately; and c) the parts they said they were replacing were probably used (if they were replaced at all).
I think they’re OK for straightforward, domestic cars. But for anything vintage, imported, or with a peculiar issue, this is not your place.

Excellent mechanics. I previously had some work on my truck done here, they fixed my air conditioner last year, and I will be going back again to see Fred for MORE repairs now, as my truck is a piece of crap. This is a great place with honest mechanics. Instead of paying over $ 300 for a new muffler and parts, I went to a muffler shop and get one for more like $ 120. At Gateway I also got new headlight, new oxygen sensors, and various other things I don’t understand.
I recommend this place to anyone needing auto service like tires, breaks, engine, fixing foreign cars, or anything. They always do a great job!