Geekatoo Tech Support

Jeremy came to help set up stuff with two playstations and transferring/​consolidating files from our hard drives so I can find what I need. He busted-​butt to try to make our printer work. We were very impressed with his eagerness to see the issues through to our satisfaction. He was also very kind about our lack of savvy (which was why we had to call on Geekatoo to begin with). I would recommend him very highly.
One thing I found very odd was that Geekatoo doesn’t specify Mac vs PC when they are matching the customer with a tech. That seems like a no-​brainer and changing it I think could improve an already pretty great business set-​up.
Will definitely call upon them again if needs be.

I am pretty computer savvy but my new Windows 10 desktop had problems migrating the files from the old computer. That’s another story for another day! I was just too busy at work and getting nothing done so needed help. I was initially going to call Geek Squad (reluctantly) but saw the Geekatoo website. Spoke to James who totally talked me off the ledge and I then made an appointment with Candace for the following Monday. I got home a little early and texted her to come on over if she was free. She did and was so great! We worked together and got things working within about 90 minutes. So impressed! Will recommend to anyone needing computer assistance. Husband was surprised that I had to call for a tech but sometimes you just need someone to look at the issue from a different angle. Ask for Candace if you are in the Chicago area! Price was fair and she turned me on to some new programs to avoid malware, etc.

Hi all,
I am an Airbnb host and part of the Kevo electronic lock program. The installer from Geekatoo was at my home yesterday for almost 2 hours. The actual physical installation took 10 min, the rest of the time was spent trying to get it to work.
I called the Kevo/​Kwikset helpline yesterday, waited 11 min. left my # on their automated system and never got call back. Called again this am and after 22min on hold got help from «Patrick» who assigned me a ticket# Long story short the installer from Geekatoo did not know that as part of the setup for Iphone 6 you must go to: settings: privacy: Bluetooth sharing and activate for Kevo. Patrick at Kevo/​Kwikset was a great help, knew his product very well but had never heard of «Airbnb» or «Geekatoo» and was unable to give me my «20 free electronic keys». Aberham from Geekatoo was very nice, polite and prompt but did not know his product. Please get me my 20 free keys and train your installers.
thank you,
Larry

My PC went into meltdown mode overnight so I checked around online and found Geekatoo. I hadn’t heard of them but their reviews seemed good and I liked the idea of having the tech person come to me instead of dragging my PC to Geek Squad/​Best Buy. Price seemed great at $ 99. An appointment was scheduled within 24 hours. Syed was excellent. He quickly diagnosed a fried hard drive and extracted it for me, giving me the option to have Geekatoo recover the files. Since I didn’t have much on it, I decided to wait — but it’s good to know they also offer that service if I change my mind and the price was similar for that task. He also set up a new PC for me. Start to finish he was done in an hour. I would definitely use them again.

Abraham was extremely friendly, knowledgeable and very patient with my TV box problems. I would highly recommend Geekatoo. You can get someone out pretty quick, usually the same day. I have had nothing but outstanding service from Abraham of Geekatoo. Debbie C.

Kasey did a great job! He was prompt in reaching out to me to schedule the service and he came by that same night to complete the task. He did exactly what I needed him to do and he was pleasant to interact with. I would highly recommend him! Overall Geekatoo is an upgrade over Geek Squad in my opinion.

Abraham was friendly, knowledgeable, and very patient with my garbled speech over the phone. He repaired my hard drive permissions via TeamViewer and showed me a few things about troubleshooting similar problems that may come up in the future. If I need future repairs, I would want Abraham to help me again!

I was super pleased with the entire Geekatoo experience from start to finish. I can’t think of anything that could have been done better. Thanks!

I had a really great experience with Geekatoo. I found the website pretty easy to use. There was a glitch and my technician was sent to my street address in PA and I live in IL. They were quick to resolve the problem and I was contacted by a new technician within 24 hours. I had Abraham and he was very pleasant and informative. He took his time and communicated before, during, and after the appointment. I think the pricing was competitive to other companies. Abraham came out on a Sunday, which was great. It allowed for more flexibility. The technician from PA and IL were so friendly. I would definitely recommend their company.

Abraham was great. So glad we called Geekatoo!
He helped us coordinate and back up 3 computers today. Gave us lots of advice.

Geekatoo is a fantastic service. Think of it as the Über for on-​site tech support, but with upfront pricing so you don’t get surprised. My assigned technician was very easy to get a hold of for scheduling, as he reached out to me right away. He was very friendly as knowledgable and helped to go through all of the potential causes of our networking issue.

So impressed with this company!
I’m in Los Angeles with a dad in Chicago who’s computer illiterate. I read about Geekatoo and their reviews and scheduled someone to come out and set my dads IPad up that I mailed to him. Abraham came and was amazing and thorough. I will certainly be sending them out again to tutor my dad more.