Geeks One

I called to use their drop-​off service, as they advertised in my local UPS Store, but was told they didn’t do that anymore, so I would need to have it picked up (for a $ 25 fee)
When I spoke to Geeks One on the phone, and when I gave my computer to the Geeks One representative, I explained that the computer was getting power (as indicated by a power light on the exterior of the computer), but would not power up when the power button was pressed; I suspected that there was a short in the mother board. The Geeks One representative told me he would run «diagnostics» on it, and have it back to me in a few days.
He had my computer for 9 days, and sent several emails saying he was «just about to get to it, but something else had come up.» I felt that I was not as important as other customers, and was getting lip service for the whole time he had my computer.
When I got it back the Geeks One representative told me, «it’s getting power, but won’t turn on; it’s probably a short in the mother-​board… we don’t do those repairs.» And charged me $ 50 for telling me what I already knew, and told him in the first place. I tried getting an explaination for what «diagnostics» he did, but he just avoided the question, saying it was «specific to each manufacturer.» I never got an answer.