Gerber Collision & Glass

I had an appointment to have work assessed and done following a minor collision. Ryan asked me what happened, took a look at my unhappy bumper, then slowly but firmly pulled the edge of it out, checked the brackets behind it to make sure none were broken, then pushed the bumper in and it was right as rain. He refused to take payment of any kind, and sent me on my way. Gerber’s employee was honest, knowledgeable and kind, and that is rare to find in this day and age. Gerber was great and I’m happy to have everyone know it.

Great shop, friendly staff and outstanding customer service. Ryan and the guys who worked on the car were fantastic, not only was the job done in a professional manner, but it was ready earlier than promised.

Had a hit and run when my car was parked and my driver’s rear end bumper was damaged. Gerber Collision & Glass called me the next day after my claim was processed by my insurance company to schedule an estimate appointment (that took about 10 – 15 min). They worked with my schedule and everyone was extremely friendly and helpful! They had my car all fixed and ready (and they cleaned it too!) within a couple hours after I dropped it off. The receptionist Jennifer answered all my questions and was an absolutely lovely woman. Ryan F. was professional, friendly, and had a good sense of humor. It’s refreshing to know there are still nice people out there. Thanks so much Gerber Collision & Glass for all your help getting my car back to tip top shape :)

I got rear ended but luckily the other driver had good insurance. I took the car to Gerber Collision on N. Elston. I was prepared for the normal runaround that you experience at car repair places. Instead, I got the ROYAL treatment. The Gerber people (Jennifer and Ryan) were very pleasant, they called when they said they would call and arranged for a rental car. When I picked up the car, not only was the repair flawless, but they had washed my car, which was above and beyond. My experience was exceptional — I don’t know why anyone would take their car anywhere else but Gerber Collision on Elston!

My mom had her car fixed here due to a fender bender and I must say this place has their shit together pardon my french… But from the moment we took my moms car in for the estimate and repair and wait time was so smooth.
We wold get text alerts when the car would be ready and when it actually was which I liked. Hopefully we don’t need to go back if for any reason I should need body work done this is the place.
My mom’s car looks good as new and was done within a day and half tops!

I don’t know why I listened to the idiot who told me to take my cadillac cts here. My car ran good after the accident but my car was not colored the same. It was two tones of silver. I give them a C for effort because my car was jacked up but it could have been done better.

We took our car here after our sunroof blew out as we knew it was a State Farm approved company. After we picked up our car with the new sunroof, we noticed that we could hear air coming through it when we drove above 30 mph. We called them, brought it back in and they fixed it immediately with no hassle or questions. We would definitely use them again.

This place is pretty awesome. They kept me apprised of the work being done on my car and delivered her back right on schedule. Best of all, even though my insurance does not include a loaner, Gerber had a deal with the Enterprise up the street to give me a free rental for the five days my car was in the shop!
The only reason I’m not giving them 5 stars is because the text updates were almost a little too much — especially the survey requests after they returned my car. But I hate taking surveys, so that might color my opinion just a tad…

I have taken cars here twice, now, and both times have left with the car looking better than it ever had in its whole life!
Seriously, it’s almost worth it to get into a fender bender just to have the team at this Gerber location apply their expert touch to your vehicle.
But here’s the thing: Gerber’s known for doing a great job, but most folks assume this also means they are far more expensive than average.
They’re not.
Bob, my estimator, was super quick and efficient, came in a small but significant amount under the estimate, and even told me where to go to find online coupons. They gave me updates every couple of days, and when I came to pick up the car I almost didn’t recognise it, it looked so good. Besides replacing/​fixing the affected body parts, they had also cleaned the car within an inch of its life, inside and out! Everyone was ridiculously nice and helpful.
I’d give Gerber six stars if I could!

My husband is kind of unlucky. I say that because we’ve been here 3 times in a few years.
2 times the car was towed in after someone hit him, and they fixed it when they said they would. Actually the last time was a day early.
Payments were handled great. The other insurance company that cut us a check, we just signed it over to Gerber, and they also dealt with additional hassles with the other person’s insurance company. (Their adjuster didn’t mark down that the car had no brakes since cell phone driver chickie cut our brake lines when she hit us. Obviously, that increases the cost.) Gerber handled it directly.
Also, the time we lost our side mirror and had to pay ourselves, we went to several places for estimates, and they came in below. Excellent work — you’d never know it was missing.
We feel they do honest work, and would easily recommend them.

My car was struck by the tornadoes that stormed through Indiana in late November 2013, and my insurance company (USAA) sent me to Gerber to have the car repaired.
The car was damaged on all sides, so it took Gerber two extra weeks to replace parts, buff, and paint. Under normal circumstances I might be upset about the completion time falling so far outside the estimate, but Gerber took care of me during that time. In particular:
— Gerber got me a complimentary rental, and while their rental policy usually only goes 5 days, Gerber extended the rental through the rest of the time it took to repair my vehicle. Thus I was able to pick up groceries, attend events, and essentially continue my life as normal despite my car being in the shop.
— Gerber’s agent, Andrew Rasmussen, patiently explained every part of the repair that needed to be done. He explained the extra time, and gave me options that allowed me to make an informed decision about what my my insurance was to cover. He set up the rental and made sure that I was taken care of, essentially removing any worry or stress that might have otherwise bothered me.
In the end, my car was repaired and looks great. When there were complications with the repair, Gerber handled those complications very well. They were understanding and accommodating and didn’t cost me a cent more.
I highly recommend their service.

I was recently in an auto accident where it was the other person’s fault and this place was preferred by his insurance company to fix the number on my brand new 2013 Acura TSX that I bought with only miles on it. It was only 2 months old when I got hit. That’s another Oprah show.
This place seemed awesome at first, they got me in fast and were super friendly. Ron, my estimator called me as promised to let me know how long the repairs would take and called when it was ready. Totally cool and as promised.
My car was also cleaned inside and out after the repairs, which is a nice touch.
However, since this is a BRAND NEW car that I’m paying for, I’m understandably particular about how it is taken car of as it was in MINT condition before I took it in (with the exception of the bumper damage). I was adamant when talking to Ron that the repairmen were NOT to drag their feet across the threshold getting into the car as there were no scuffs yet and I did not want any. I showed him this and took pix.
When I picked up my car, the driver side threshold was covered in scuff marks. I was not pleased. Not only that, but the driver’s floor mat was covered in white dust and when I asked the guy who was transferring my car back to me why this was, he kind of of laughed and said «well look at the floor, it’s covered in dust and gets tracked in»…so the car was clean but the driver floor mat was covered in white dirt/​dust from the shop. They did not use the paper mat covers that every shop I’ve ever been to for any service or repairs uses to protect the mats. This and the scuff marks (which I was clear about BEFORE turning my car in are why I am giving this place 3 stars and not 5.

I would have given this place 5 stars except for a slight misunderstanding on the finish date of my vehicle, which I guess is acceptable given the fact that they made up for it with a free car detail for the future. I was unfortunate enough to have been hit head on by a stuck up businessman and left on the side of the road downtown. Lucky enough, the stuck up man ended up being honest and admitted fault for the accident. The insurance company recommended this location because they have adjusters on sight and it is relatively painless. The staff there was super friendly and even let me drop off my vehicle after hours. They called me frequently to give me updates on the status of the fix, and when i got the car back today, it was like brand new. i cant even tell they replaced the entire right side of my car, it looks brand new! The drive this morning felt amazing, not only to have my car back, but it was spotless inside and out. I am crossing my fingers that I do not get in an accident any time soon, or ever again for that matter, but if I did, I would highly recommend this place for professionalism, help-​fullness, and quality work.

Their work looks great, and when there was some confusion with the procedure for reimbursing us for a car rental, they were very friendly and made it right. If we need any car work done again, we’ll be back.

I was unlucky enough to have my beautiful new car ran into and damaged by some drunken idiot with no drivers license or insurance. My insurance company sent me here and I have to tell you… I was very happy with the body repair they did. When I picked up my car, it was perfect. I was amazed that I couldn’t find a single hint of the damage that had been done. The people there were courteous and polite. There is an Enterprise Rent A Car a short distance down Elston that they called for me and five or ten minutes later the Enterprise woman picked me up and a few minutes later I was in a rental and when the car was ready a few days later I settled up at Enterprise and they dropped me off at Cars Collision to be amazed with their quality work.
Being in an accident sucks. This place will make it hurt a lot less.