GNG Towing Services

I had an identical experience to one of the earlier posters herein. My apartment building’s parking garage has a clearance of just 6’9″, and my car was on a lower level and suddenly wouldn’t start yesterday. Attempts to jump it didn’t work, so I had to get it to a GM shop. GNG Towing sent a truck that would fit, and the skilled driver very patiently got my car up and out of there in about 15 minutes time. Even better, he was prompt, personable, friendly, knowledgeable, very fairly priced and they accept credit/​debit card transactions.

Called on a Sunday night for a tow — spare went flat. Was told 45 minutes, which, considering it was a Sunday night I was fine with. Called back just under an hour later and was told there was no record of me calling– that no one was sent out. So while I annoy review their tow service I can say that they are not organized and not the company you want to call when your car breaks down on a busy street.

The ramp to the parking garage at the place I live has only a 6 feet 10 inch clearance. I was so stressed that I wouldn’t be able to tow my car from the parking garage because no tow truck could clear it. I called these guys and they were able to send a truck that could fit! They gave me a 1.5 hour estimate and were here in half the time. Very professional and nice!!! Price was reasonable, and there’s a discount if you pay with cash. I highly recommend if you need a car towed from a parking garage with a very low clearance!!!

I try to hard to avoid towing services, for obvious reasons — but if you need one in Chicago, I think these are the guys to go to. The prices were reasonable. They picked up my car as soon as I called and towed it to a destination 15 miles away as soon as possible. I would use them again in an instant.

My car wouldn’t start because of the cold. I assumed it was a dead battery and had a friend come over to jump the car. When that didn’t get the car started, I knew I had to get it to a shop. The auto shop I called (Joe’s) recommended GNG. They came within 25 minutes after I called them, which was very fast. Upon arrival, the man asked if I had tried jumping the car. I said I had and had no luck. He said he would try jumping the car before towing it, and if the jump didn’t work he would not charge me for it. He jumped the car for me and right away was able to get the car to turn on. So luckily I did not have to pay for a tow! It was only $ 50 for the jump so I was pretty pleased. Also he was very helpful and friendly.

These guys give tow truck drivers a good name. On one of the coldest nights in Chicago, they arrived promptly, took car of a flat tire and I was back on the road in a blink of an eye. The driver was friendly and courteous and I’m glad I made the right decision on a roadside assistance company. The price was right, definitely recommended.

The transmission burned up on my chevy trailblazer in Oak Park, on the way home to the Western Suburbs. I called Miguel at 8 pm & he was there within a half hour & towed my car all the way to Glen
Ellyn (for about $ 60 less than the other local guy I called).
Great service & a nice guy.

The owner Miguel called and was very apologetic about our experience. (My original one star review has since been erased by me) I was very candid since I didn’t want him to think I was some coward that hides after I write a review. He explained to me it was the first time he took time off to go away for the holiday weekend. It’s a shame that the ONE day he takes off his staff does not reflect the same customer service.
He called my dad and also apologized to him, and actually offered him his money back since my father already had the car towed and fixed the following Tuesday.
Miguel was true to his word and gave my father his money back. Thank you Miguel for going above and beyond customer service with my dad. We ALL appreciate your kindness.

Just had these guys come tow my car today. Last weekend I discovered my battery was dead, but my repair shop isn’t open Sundays and is only open til 6 pm during the week. It’s nearly impossible for me to get my car there during the week so I had to wait a week to have it towed in on a Saturday morning. I called a couple different towing places around 7 am this morning. I think I might have even tried these guys at that time as well. Only one place answered their phone so I set up an appointment. It was a 2.5 hour wait. About two hours and 15 minutes into my wait, I called to find out the status. They told me another 45 minutes. WTF? Certainly glad I wasn’t stranded on the side of the road. Geez! So, I called back to the guys at GNG to see if anyone would answer and how long the wait would be. They told me 20 minutes. Yay! And they actually showed up about 20 minutes later. I should have called them way sooner instead of waiting around for hours on the other place. They were pleasant and quick and very reasonably priced. In fact, they were about $ 40 cheaper than the quote given to me by the other towing company. It sucks having a crappy broken down car, but it’s nice to have guys like this to help when you need it. I will be calling back because I’m sure I’ll need another tow sooner or later (probably sooner). I usually need a tow about every four months. It’s the story of my life! Thanks GNG.

Had my car towed to Grace Auto Repair (read my 5 star review) after two flat tires. Showed up on time (30 minutes), very nice guys went smoothly! Unlike, King Towing…

Had to have my Jeep towed and used Unilocal to help pick a company as their reviews were great. I’m giving them an excellent review as well, took them about 15 minutes to get to my needed location. Guys were gentle and very respectful of the car as well as personable on the ride. I recommend them for your towing needs. Miguel thanks for the assistance!

Waking up to a flat tire is never any fun, but on a day when it’s –10C and you have tons of errands to run — it’s the worst! I remembered Jenn Q had recommended this place so upon discovering my tire and knowing that I am not equipped to be jacking cars up I called GNG. It was 8am on a Saturday and they guy answered right away. I explained the situation and 20 minutes later he was there, tire iron in hand. He had the flat tire off, the spare on in 15 minutes (without gloves I might add). $ 60, worth every penny! I used to belong to AAA and if you read my reviews you’ll see why I didn’t renew. Thanks Jenn Q for the excellent referral and thanks GNG for saving me! I will definitely keep the card in my car for future issues (hopefully not too many!).

Great, prompt, friendly service. Rode with the driver to my mechanic. He ran my debit card from his truck. Simple deal.

We had the usual morning rush today with one setback: the car didn’t start. I left the light on last night and it burned our battery. Doh! We don’t belong to AAA and all of our neighbors were already gone for the morning, so we had no choice but to call a towing service for a jump start.
Most places, even the gas station down the block, gave us a window of 30 minutes — 1 hour. That wasn’t good enough! The kids were already late for school. I was late for work. The husband had a client meeting in an hour. Gah!
GNG came to our rescue. The driver was in constant touch with my husband via cell phone and they were at our house within 10 – 15 minutes. They jumped our car and we were on our way.
So GNG — this is your fabulous review! Thank you for being swift, efficient and understanding (we were short a few bucks cash but we worked it out). Hopefully we won’t need you again but if anyone out there needs towing or a jump… call these guys!

Remember the fabulous Pothole Fiasco of 2008? Well, I was driving home from having a drink with friends, heading east on Lawrence. Well, this is a good FYI to all of you out there –right near where the Kennedy goes under Lawrence there is always a spot of really, REALLY bad potholes. Like we are talking so deep, you see those metal rods in the concrete. So I hit the series of little fluckers and got a flat. I called my insurance (wooooah St. Farm!) and they recommended these guys. They came within 15 minutes and charged me some ridiculous price… I think it was like $ 50 which is way cheaper than I’m used to paying. AND you can use a credit card because lord knows I never carry cash. They were professional, fixed it in about 5 minute and had me back on my way. I keep their card in my wallet, waiting for the next Pothole Fiasco (siiiiiighhhh).