Godiva Chocolatier

This is your pretty average Godiva store.
Now Godiva is a well known brand/​establishment. I absolutely love their chocolates. They’re creamy, smooth, and I’ve yet to meet one I didn’t like. My absolute favorite box to get is the Ice Cream Parlor box, which is about $ 15 and includes six pieces– Rocky Road Truffle, Neapolitan Truffle, Pecan Caramel Truffle & Cookie Dough Truffle.
Most recently when I was there, I bought simply two truffles: a crème brûlée one, as well as a cookie dough one. I think my grand total was $ 5 with tax.
My issues with this store aren’t for the products or the cost. I know what I get will be delicious, and I know that Godiva is a pretty pricey affair. This shop sells ice cream and drinks that all have Godiva chocolate in them, so it’s no wonder that they’re a little pricey.
My issue lies with the staff. This shop is in a mall, so it is a very small, one-​room type deal. There are always like two or three people working. And you always know it, because these people will never leave you alone. I am no fool: I understand that commission exists, and that this is their job. I’m fine with that, to an extent. But there is a difference between being helpful and friendly and being aggressive and overbearing. They made me feel like I was taking up time of theirs simply by looking around. Even when I was looking at the already put together gift boxes (on the opposite wall) they were still yelling across the room to ask me for the fourth, fifth, or sixth time if I had questions or was ready.
I’d rather go to the one in Water Tower Place, where the staff is helpful without seeming like they’re forcing you to buy and get out as fast as possible.

I’ve been here a few times before with friends but I was alone and on a mission this time. The woman working was great and helped me find the perfect treats for the occasion. I even started a membership and got my own treat! I can’t wait until next month when I can go for my free piece of chocolate and some ice cream!

Went in here to buy some coffee for a Christmas gift.
I walked out with about 6 bags of coffee, rewards membership, $ 10 on my next purchase, a free chocolate bar and a free piece of chocolate… YAY!
Also, the guy that helped me was super cool. I dont remember his name right now… but I liked him.
Most definitely I will be back. :)

Friendly and always eager to give you your monthly freebie chocolate.
It’s bad (in a good way) when I always end up with a box when I leave.

You know Godiva chocolate for its reputation. It’s so good. How can it get better? Easy! This Godiva location has it all over many of Godiva locations. You are greeted when you enter. You want to be helped, they help; you want to be left alone, they leave you alone. They make suggestions and give recommendations. They even make you aware of choices that benefit you, not them. The sales staff is warm and enthusiastic. If you are at Block 37 or anywhere in the Loop, stop at this Godiva location. You will be glad you did.

I LOVE CHOCOLATE! No, not just any chocolate… I mean REEEEAAALLL chocolate. Hershey’s (although, you did the trick for me as a kid and probably triggered my addiction) is not REEEEAAALLL chocolate. Godiva is one of my favorite forms of cocoa bean (Thank you Mayans and Aztecs). IF, you plan on visiting, make sure that you become a member of the chocolate rewards program. It’s FREE (am I selling this?) and you get a free piece of chocolate each month. Uhmmm, YES PLEASE! So, I usually spend around $ 20 bucks per visit and walk out with 7 – 8 chocolates… (It’s not pricey when you love it).
With that said, yes, you’d going to drop some coins in here but for LOVERS of chocolate, it’s totally worth every penny. I’ve had the shakes, hot chocolate, strawberries, bars, and pretty much every truffle in the case (with the exception of anything that contains that dredded discovery of coconut). Here are my favs:
Roasted Almond truffle
Dark chocolate macadamian nut caramel
Pecan caramel
Pineapple Hummingbird (I think it’s limited)
Champange truffle (a classic)
I love Godiva so much that my (now) husband purchased me the chocolate, chocolate, chocolate cake for my birthday. Small enough for me to enjoy, rich enough for me to share with with 10 other people. I love other chocoletiers and have had my fair share of chocolate tastings. Godiva has been tried and true for more than 80 years. So, if you are a TRUE chocolate lover. Don’t be afraid to pay for quality. I’m not.
(due to excitement, this may contain spelling errors).

Since Godiva has been around for a long time and is fairly well known, I’m going to restrict my comments to the experience with this particular store. I’m assuming everyone already knows that Godiva makes gourmet chocolates at gourmet prices.
This store is okay. It’s in a mall, so it’s mostly your more popular Godiva items. I’m fairly addicted to their coconut truffles, which they generally have. They probably have about a dozen types of truffles and the same amount of liqueurs.
The staff is a bit weird. We went in there the other day. My husband was buying me a 16-​box of my favorite truffles. The woman behind the counter (not the one waiting on us) very openly expressed shock at my order. «Sixteen of them?!? Seriously? Wow!» I politely explained I’ll usually have one in the evening with my coffee and I like to stock up. We then resumed with our order, although I found the comment to be rather inappropriate. I’m not sure whether she was remarking on the number of truffles or the fact I was getting 16 of the same kind, but the staff should be instructed to not make those sorts of remarks about customers’ orders.
Another issue we had with the staff there: the guy that was waiting on me seemed to grouse a bit when I opted to also get 8 of the hazelnut truffles. I hadn’t had any of the hazelnut in at least a year. Since we had the car with us and they keep well in the fridge, I figured I’d get some. He complained about how he would have to ring up two separate orders, and wanted me to change the amount of truffles I was buying to either eight of each or sixteen of each to make it easier for him. It wouldn’t have been a big deal if it had been busy, but we were the only ones in the store. I considered increasing the amount of the Hazelnut truffles to sixteen (they’ll keep, and I can always share them with friends when they stop by) just to make it easier, but after the woman’s previous comment about getting 16 of the coconut truffles, I didn’t feel comfortable doing so.
As it was, between the 16 coconut truffles and the 8 hazelnut truffles, we spent about $ 60. I think when someone spends that kind of money on a couple of boxes of chocolates, they shouldn’t have to deal with incredulous remarks on their order or staff complaining about being inconvenienced. I like their chocolates and this is the only time this has happened, so it’s not enough to make me stop buying from them (although I may try one of their other stores). That said, I do think that the store manager should sit them down and explain to them what sort of comments are appropriate.

Relentless, overbearing staff. I have had two panic attacks which have started in this store over the course of my visits due to the constant hounding.
It’s a small store with many staff and rarely more than 2 customers in at once. It gets very claustrophobic, especially when they tend to trail behind and ask questions every time I pause to read a label or ponder over what to buy.
The chocolate is scrumptious, but being store specific, the chocolate here is almost an after thought. You can almost see the dollar signs in their eyes each time a customer strolls in… not very becoming of them.

I sucked down the tiny but tasty inducement in the sample cup.
Then, I crossed the threshold and bit on a $ 6.50 white chocolate-​strawberry shake.
Then, I sucked down the $ 6.50 shake. That’s white chocolate, ice, water and whipped cream (attendez la crème) in this case. And that’s $ 6.50.
Verdict?
Delicious. But I still feel suckered for biting on a $ 6.50 shake. One has to do what one has to do to break bills for the El, and one should always avoid Magnolia.
Godiva. Tasty, pristine and dear. I’m saving up for next time already!
In the meantime, hello three dollar Potbelly Oreo Shake.

Beautiful store with lots of selections. Got some chocolate smooth and it was SO GOOD!!!

Their chocolate covered strawberries aren’t all that for 7+ dollars a piece. They just aren’t as sweet, ripe and juicy as Mr. Kite’s. Goes to show that just cuz it’s Godiva’s, that doesn’t mean shit. Stunt queen. They have a small chocolates by the piece selection. Not the best chocolates. So I’ll stick with Moonstruck chocolates over at Macy’s.

I agree with the Marie C’s review below. I used to live fairly close to Block 37 and would shop there often. During one of my visits to the Block 37 shops, I stopped by Godiva to redeem my monthly piece of chocolate (compliments of Godiva if you sign up for their mailing list/​provide them with your email). I’ve shopped at Godiva not only in Chicago, but also in other stores across the country, trust me, I’m obsessed with chocolate and I’ve given them plenty of my business. I buy chocolates for myself, for friends, for co-​workers, did I mention for myself.
Therefore, I think it’s completely unnecessary to be guilt-​tripped into buying other products if you are merely stopping by for your chocolate of the month. The harrowing staff really made my experience an unpleasant one. Yes the only thing I would like is my piece of chocolate, now please stop making me feel like I am doing something wrong by not purchasing anything… I cannot stress enough how uncomfortable the staff made me feel during the whole transaction. I am very fond of Godiva chocolates but will not be returning to this particular franchise anytime soon.

So walking through the mall I got lured in by the Godiva shake samples. I was given a sample of a dark chocolate caramel frozen chocolate concoction and fatty me decided I needed to order something.
I saw on the menu that they had a Chocolate Strawberry drink so I was thinking it would be taste like a chocolate covered strawberry in drink form. but it didn’t it tasted like a strawberry shake that I could have gotten anywhere. So I went back because I was a little confused but the guy said that they actually put white chocolate not milk chocolate. Now I am a big chocolate fiend and I happen to love Godiva chocolate, but was really dissapointed with this drink especially because it cost $ 6! They could tell I wasn’t pleased but didn’t offer to make a different drink, but I guess they don’t operate like Starbucks if they don’t make your drink right. I asked them if I could have something different and they swapped out the white chocolate for milk chocolate. Overall the frozen drink turned out to be just A-OK.nothing too fabulous.
I’ll make sure that the next time I’m in Godiva to just opt for my usual favorite treats like the chocolate gems or strawberry truffles instead of ordering a shake.

I LOVE Godiva chocolate. LOVE LOVE LOVE LOVE it. I came here to grab some desserts for a picnic and concert in Millennium Park to with a close friend, and it was my first time having Godiva ever. When I went into the store, asking the salesperson for recommendations, and he kindly helped me choose. Despite my indecisiveness, he patiently guided me through the different kinds of chocolate – what was popular, what fit into my taste. I was even allowed to sample one of their truffles – the banana split – of which I ended up buying. So service is a six on a scale of one to five.
But the chocolates, oh the chocolates! It’s simply heaven in your mouth. The key lime pie truffle was sweet and sour, allowing for a perfect opportunity to juxtapose two opposite flavors. Sweet and sour. Soft and crunchy. Bitter and fruity. And the banana split truffle tasted so much like the sundae, only so much richer, so much creamier, the flavors so much more genuine. So much better than the real banana split. And the subtle fruit filling of the strawberry within white chocolate – a bit overpoweringly sweet – but filled with ultimate deliciousness nevertheless.
Oh chocolate… I love chocolate! Tomorrow, I’m going to try Teusher Chocolates of Swizterland and compare. Watch out Godiva, you’ve got some competition coming up.

Godiva has the yummiest chocolate on the planet. The only chocolate that comes anywhere near as good is Frango. When I first went to Block 37 I was ecstatic when I noticed the Godiva shop. I highly recommend joining their club because its free and you get free chocolates every month. I also recommend the Chocolixirs because they aren’t made with any extra milk so they aren’t very fattening and they are better than any other frozen chocolate drink I’ve ever had. I love Godiva!

i got of the train and was looking through the building and much to my delight i discovered godiva. i love the chocolate covered oreos, they use to make this white chocolate candy with fudge inside that was so good but they dont seem to have it, the old man mentioned was there but i was helped by a teenage girl. looking at the man to me he represented the standard «stuffy» godiva employee. the girl was ok but she must of been new because she rang my order totally wrong and the not to pleased old man to help her because she had no clue as to what she was doing. cant wait to go back for my monthly piece of chocolate.

The gray-​haired gentleman ruined my overall impression of Godiva. His face was one of distaste when I walked in, and he acted as if I was more of a hinderance than a customer. I always get impeccable service when I come here. He shone a bad light on his place of business. My Godiva Rewards card is officially revoked.