Gordon’s Ace Hardware

Great to have in the neighborhood. Great selection. Prices are a little high, but worth it for the convenience.

Very knowledgeable staff who are always pleasant & ready to help with any question one might have with a DIY project

Definitely a hardware store.

Apparently, the ownership of all 5 Gordon’s Ace stores changed hands in March of this year, and the new owner hired a new security company. And a friend of mine, who had been a good customer of theirs for years, has already had a very bad experience at the Orleans Street store since those changes occurred.
I wasn’t there myself, so I can’t comment on the details of what happened and how it happened, but I’ll just say this: if you visit any of these Ace stores in the future, leave all your belongings in the car or at the front counter, or be sure you have receipts for everything in your possession that could have possibly come from Ace.
My friend arrived on foot that day, so he *had* to bring his belongings into the store. He has all the evidence he needs on his side, so he’ll come out on top, but not without a lot of time and inconvenience and expense.
Me, I will probably never set foot into any of those stores again. I guess I’ll be going to the big box stores (which are cheaper anyway). What a pity.
Update, 6÷5÷2015: The judge did indeed dismiss the case on May 21, and the arresting officers apologized to my friend. But Ace hasn’t, so far.

Free Parking — 5 stars for that alone! clean, neat, friendly and fast. Who ever owns this chain of «Gordon’s Ace» really knows what they are doing.

The staff at this ace are so nice and knowledgable, you’d never think you could get this sort of helpful, informed service in a downtown location. I forgot to bring the lightbulb/​model number with me and the store clerk said ‘don’t risk it, just go confirm what you need, here’s the store’s number, give us a call and we’ll have it up front for you – you can prepay over the phone if you want.’ Midwestern charm achieved.

After visiting a «Big Box» hardware store I am inspired to write to my favorite neighborhood hardware store. Note to self: «There is no place like your local Mom & Pop hardware store, There is no place like your local Mom & Pop hardware store…»
I am in no way knocking the employee’s at Big Box stores, they have a hard job as well as having to toe the corporate manual line for little pay. I am just grateful for my local hardware store and their awesome staff.
Where else can you stop & play with the kittens for adoption but at Gordon’s Ace which is right next to Petco? Seriously… KITTENS!!!
Every time I go there without my honey they are always super nice and never give me that «stupid chic» attitude when I ask a question. I always feel respected and the answers are thoughtfully given.
No matter what we have been looking for from obscure screws to various solutions like the best paint to cover up a dark paint, to their opinions on various grills, cleaning products, etc. I even once had them offer to help me home with my giant purchase of rocks and dirt for a replanting project I was doing. I guess my giant bag filled as well as several heavy bags caused them a bit of concern as I had enough ballast to keep me grounded on the windiest of days.
Bonus — They validate in the lot behind the store if you make a purchase.

This is a terrific, old fashioned hardware store. They ask you as soon as you walk in what they can help you with. And they actually DO help you. I want to support places like this, so I go out of my way to buy extra things I need there (and they have a lot of cool things). They have a parking lot in back, and they validate, but I found easy street parking. Also, there is a Petco and a CVS in the same building, so you can kill a lot of errands in one shot. The neighborhood chocolate factory smell is a big bonus.

I have been going here for years and continue to admire the consistency in service and overall friendliness. The owner can be found stocking shelves, greeting guests, chatting with his long-​time staff. It’s a small store, and may not have everything you’re looking for, but if you’re willing to wait a day or two, they’ll track down the item and deliver it to your place.

Tony is incredibly helpful and customer service focused. He was incredibly helpful today when I needed help with a christmas tree. Very pleasant shopping experience thanks to him!

It can’t get much better than Benjamin Moore paint and Weber grills… until they throw in free delivery (at least in my case) and outstanding customer service. The kind of service where I would go out of my way to go back to this store instead of a big box store that is much closer to where I live.
I shopped around a lot for a Weber grill and not only is their price either competitive or better than both online and the big box stores, but they seem to have a better selection. The owner himself actually took the time to give me the run down on the grills, and knowing that I am a novice grill-​er, he didn’t even try to sell me more than the very basic model.
Sign up for their Ace Rewards and get special coupons, discounts, etc, and, even better, they have a free parking lot.

Last time we moved, we swore off painting. We painted our last apartment in glorious colors, only to have to move only a year after we did it (it’s a long story).
«We’ll paint when we actually buy a house. Someday.»
That obviously didn’t stick. We rationalized painting the living room and the dining room because we had leftover paint from our previous place. We were then confronted with the issue of what would be my office. It was a hideous, pukey peach color and I hated it. I bit the bullet and went to Ace.
I knew the color I wanted, but I didn’t know how much paint I needed, or what finish I should get. I liked the paint dudes at Ace because they didn’t try and upsell me on things I didn’t need. They told me I would need at most 2 cans, but perhaps I could get away with 1. I bought 1 an and it covered the room perfectly.
I’ll definitely be back to this Ace for my home renovations… even if it is a rental.

I can honestly say that this store has almost everything i’ve needed when it comes to repairing small things. They’ve had light bulbs for everything in my apartment and for my tail light on my car, some kitchen items such as twine and mason jars, and a friendly staff to help you find all of it.
I will always stop in here before making an adventure out of finding something I may need.

I’ve become a bit handier over the past few years, and this store is my go-​to solution for all things fix-​it related. Nails, screws, air filters, drain cleaner, and super glue (a girl needs her super glue)
Service is outstanding here. I’ve never walked in and NOT been greeted. It’s great to walk in and tell them what you need, and they will walk you to the exact location. It makes the trips quick and painless. The store is surprisingly large as well, and has a great array of non-​tool related things, such as household cleaners (Woo! Eliminates a trip to Target). And prices are competitive, if not cheaper for some things (their Ace store brand is a great value)
I typically stop in on the walk home from work, but there is free parking if you need it (which is a hot commodity in this neighborhood)

Excellent Service here folks. Plus, Free parking. Located right next to East Bank Club. I wish I could remember the girl’s name that helped me out. She knows anything and everything in this store!

Still in love… The helpful staff at this location continues to amaze me! They are always extremely friendly and knowledgeable.
I was trying to remove some screws from a very old hinged window that had been painted over numerous times, the screwdriver was not doing the trick. I took a little trip to ACE with my window. Instead of trying to sell me some elaborate electric drill and all of it’s accessories (drill bits etc) the manager took the window into the back and VOI-​LA! The screws had been removed, the window in one hand and screws and hinges in the other. Another wonderfully successful trip to ACE.

So there’s Menards nearby, if I’m in the neighborhood a Home Depot, but after their staffs drive me insane and their prices make me dizzy, BEFORE I hit the Crafty Beaver there’s Ace. And Ace is the Place! I still have family that swears by these stores above all other hardware stores. There’s a reason Ace’s are still around. Not a lot of them though. They’ve been kind of overrun by a lot of larger chains, however they sell quality products for prices that are comparable and sometimes better than the larger chains. Before going out of your way to Crafty Beaver I recommend Ace. I’ve never had a problem with a purchase and the staff isn’t a bunch of talking monkeys.

You gotta love a ‘handy’ hardware store …
Home Depot? a TREK … There’s no lumber here, but if you’re looking for tools, pipe or a new cover for your ginormous Ironing board, they have it.
They’ve also managed to cram a few pieces of furniture in along side the barbecues.
for it’s location, it’s huge. You wouldn’t think it’s as large as it is from outside.
negatives — the minute you walk in the door who ever is at the register asks … «can I help you?» … uh … I just got here! If I need you, I’ll come find you kai-​thx-​bai!
I realize I’m in the minority in this regard, so, it’s a small annoyance especially given all the stuff they *do* have, and — it’s proximity to my walk between my weekend job and the Red Line.

I’m not the handiest gal in the world… I’ve called handymen in the past to hang a light bulb! But from time to time I find myself visiting this Ace Hardware… and I love it here! The service here is incredible… the people who work here are so helpful. They don’t treat me like I’m stupid when I ask incredibly ignorant questions, unlike my electronic snobby friends who work over at Best Buy.
Today I stopped in this Ace on a mission to find paint samples. The nice woman at the cash registered pointed me towards my favorite paint man, Benjamin Moore, where I found hundreds of paint colors to choose from! Oh, Benjamin… is it really necessary to make 73 different shades of red? You’re just making my life more difficult! Luckily for me, Ace’s paint expert, Jeremy, was there to led a hand. He had the samples I was looking for in my hand within moments and gave me all the info I needed to know about painting our new condo.
Thanks to Jeremy and Ace I’ve got my paint colors all picked out… now, all I need is a painter! Any suggestions?

Ace Hardware makes me feel like a girl that can fix things. I can buy super glue and fix the darn lamp i broke and make an extra set of keys to give my friends to save me when I lock myself out (which by the way is often) and guess what else, we all need lightbulbs.
But what I like most about Ace is that you get that small town shop feel, a little of everything that you might need at your house… brooms, buckets, windshield fluid and not to mention Anti-​Monkey Butt Powder.
HomeDepot is great if you have a home, but Ace is for the urban dweller who just needs the essentials, tools, lightswitches, garbage bags, kitchen towels and someone helpful to say, sure you can, it’s easy, just do 1. blah blah blah 2. then more blah blah blah and 3. voila! you’re done!